2 OKR examples for Account Management Team
What are Account Management Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Account Management Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for managing your Account Management Team OKRs
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to the weekly check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples below). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Building your own Account Management Team OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives
- including a GPT-4 powered goal generator
Best way to track your Account Management Team OKRs
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
Account Management Team OKRs templates
We've covered most of the things that you need to know about setting good OKRs and tracking them effectively. It's now time to give you a series of templates that you can use for inspiration!
You'll find below a list of Objectives and Key Results templates for Account Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to boost revenue by enhancing account management strategies
- Boost revenue by enhancing account management strategies
- Improve account profitability by reducing churn rate by 8%
- Improve customer service responses and resolution time
- Monitor customer interactions for potential churn signals
- Implement customer loyalty programmes to encourage retention
- Enable upselling opportunities by identifying 10% of existing accounts for expansion
- Implement upselling strategies through targeted communication
- Develop personalized upselling strategies for identified accounts
- Analyze customer data to identify top 10% for potential account growth
- Increase account renewals by 15% through improved client relationship strategies
- Offer incentives for timely renewals
- Implement frequent, personalized communication with existing clients
- Develop and provide exclusive benefits for loyal customers
OKRs to enhance the architecture of accounting, financial, and tax processes
- Enhance the architecture of accounting, financial, and tax processes
- Achieve at least a 15% increased in efficacy in financial reporting
- Provide thorough training for staff on financial reporting
- Standardize reporting templates and process
- Implement advanced financial management software
- Implement a new, streamlined accounting system capable of reducing process time by 30%
- Train staff on the new accounting system
- Identify inefficiencies in the current accounting system
- Procure or design a streamlined accounting software
- Successfully complete 100% of financial and tax process updates without disrupting business operations
- Test updates during low-impact business hours
- Regularly review existing financial and tax processes
- Develop and implement necessary process updates
More Account Management Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to implement network DLP to limit disruption and data loss OKRs to be the employer of choice in our industry OKRs to improve financial strategies for customer satisfaction and loyalty OKRs to successfully migrate and train team on the new sales CRM system OKRs to enhance team cross-functionality's overall performance OKRs to expand brand reach through innovative marketing practices
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples