The strategy for establishing a technical support organization focuses on creating tailored support systems at each operations facility to maintain and introduce automation equipment. Centralized training plays a pivotal role here. By identifying core competencies and designing specific training modules, organizations can ensure that team members are well-equipped with required skills. Workshops led by experienced global team members, and hands-on training sessions ensure comprehensive learning. Continuous professional development and a certification program maintain skill validity and promote knowledge retention.
Local support teams are crucial, with the recruitment of staff at each facility and the provision of necessary resources. Ensuring alignment with global team objectives is vital for consistency. Regular communication channels facilitate seamless operations, while a local database helps track technical issues and solutions effectively. Monitoring performance and providing feedback loops ensures ongoing process improvement.
Collaboration and knowledge sharing are encouraged through organized meetings and shared online platforms for documentation. Recognizing best practices and fostering mentorship amongst staff promotes a culture of learning. Special projects and open communication avenues allow teams to innovate and enhance skills continually.
The strategies
⛳️ Strategy 1: Develop centralised training modules
- Identify core competencies required for the technical support team
- Design training modules that focus on these core competencies
- Schedule workshops at a central location for initial training
- Invite experienced global automation team members to lead sessions
- Incorporate hands-on training with existing automation equipment
- Create assessment tools to evaluate skills post-training
- Provide continuous professional development opportunities
- Establish a certification programme for technical support staff
- Develop online resources for ongoing learning
- Plan regular refresher courses to maintain skill levels
⛳️ Strategy 2: Implement local support teams
- Recruit staff for technical support positions at each facility
- Allocate resources for initial setup of support infrastructure
- Ensure alignment of objectives with global automation team
- Establish regular communication channels between local and global teams
- Designate a local leader in each facility for team supervision
- Implement a system for tracking equipment maintenance needs
- Create a local database for documenting technical issues and solutions
- Provide feedback loops for continuous process improvement
- Secure budget approval for ongoing operational costs
- Monitor team performance and adjust strategies as necessary
⛳️ Strategy 3: Foster collaboration and knowledge sharing
- Organise regular meetings between local teams and global team
- Set up a shared online platform for documentation and resources
- Encourage sharing of best practices across facilities
- Develop a mentorship programme pairing new members with experienced staff
- Create recognition programmes to highlight successful team efforts
- Establish cross-functional teams for special projects
- Promote open communication through suggestion boxes and forums
- Host annual conferences to exchange knowledge and developments
- Incorporate guest speakers from industry experts into training
- Regularly update procedures based on collaborative input
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
