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10 strategies and tactics for Support

What is Support strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Support strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Support strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Support strategy examples

We've added many examples of Support tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
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Strategies and tactics for developing a Comprehensive Strategic Plan for Marketing and Communications

  • ⛳️ Strategy 1: Strengthen brand recognition and awareness

    • Conduct a brand audit to identify strengths and areas for improvement
    • Create a unified branding guideline to be distributed across all departments
    • Organise a series of brand-focused workshops for FNU staff
    • Develop a consistent messaging strategy highlighting FNU's dual roles
    • Engage professional designers to update FNU's visual identity
    • Leverage successful alumni stories in marketing materials and campaigns
    • Launch a digital campaign featuring student testimonials and experiences
    • Collaborate with influencers and media for broader reach
    • Use targeted social media ads to reach potential students
    • Monitor brand perception through regular surveys and social listening

  • ⛳️ Strategy 2: Enhance stakeholder engagement and partnerships

    • Map out key stakeholders and create a targeted engagement plan
    • Develop an alumni relations strategy that includes networking events
    • Launch a newsletter for staff, students, and alumni to foster connection
    • Establish partnerships with local and international businesses
    • Organise industry panels and talks at FNU to increase visibility
    • Promote collaborative research initiatives with partner institutions
    • Host bi-annual stakeholder forums to discuss university progress
    • Develop student ambassador programs to engage current and prospective students
    • Launch campaigns highlighting student achievements in local communities
    • Implement stakeholder feedback mechanisms to improve relationships

  • ⛳️ Strategy 3: Drive a digital transformation and innovation in marketing

    • Adopt advanced digital marketing tools and platforms
    • Create a dedicated content team for social media management
    • Introduce monthly podcasts focusing on trends and experiences at FNU
    • Enhance the FNU website with a user-friendly experience
    • Run SEO and content marketing campaigns to increase organic reach
    • Engage in targeted email marketing for different audience segments
    • Invest in analytics tools to assess digital campaign performance
    • Produce engaging video content showcasing the university's offerings
    • Use virtual reality for interactive virtual tours of campus facilities
    • Launch digital education initiatives to support online learning goals
brand-recognitiondigital-transformationmarketing-managercommunications-specialistpublic-relationsdigital-marketing
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Strategies and tactics for enhancing MEA's Innovation Capabilities

  • ⛳️ Strategy 1: Develop a Data Analysis Framework

    • Hire a data analysis expert to lead the project
    • Purchase or develop a robust data analysis software
    • Train existing personnel on data analysis techniques
    • Collect and analyse current customer data
    • Identify key trends and future customer needs based on data
    • Integrate data analysis into the decision-making process
    • Set KPIs for data analysis effectiveness
    • Collaborate with tech firms to enhance data capabilities
    • Utilise data to develop targeted innovations
    • Regularly review and update the data analysis process

  • ⛳️ Strategy 2: Enhance Innovation Management and Financial Targeting

    • Revise financial success targets to be more challenging
    • Benchmark against industry standards for innovation success
    • Create internal competitions for innovative ideas with financial rewards
    • Track and measure innovation performance regularly
    • Utilise ISO 56002 as a guideline for innovation management
    • Implement a feedback system from customers to improve innovations
    • Collaborate with financial experts to set realistic yet challenging targets
    • Encourage executives to participate in innovation development
    • Celebrate and publicise successful innovations internally and externally
    • Regularly assess and update financial targets based on performance and market trends

  • ⛳️ Strategy 3: Restructure to Support Innovation

    • Conduct a thorough review of the current organisational structure
    • Identify key areas that hinder innovation
    • Develop a proposal for a new structure that supports innovation from upstream to downstream
    • Gain executive approval for the new structure
    • Implement the new structure in phases to ensure smooth transition
    • Hire or reassign personnel to fit the new structure
    • Create cross-functional teams to foster collaboration
    • Establish a dedicated innovation department
    • Set clear roles, responsibilities, and objectives for each unit
    • Regularly review and adjust the structure based on feedback and performance
innovationdata-analysisdata-analysis-expertfinancial-expertcross-functional-teamsdedicated-innovation-department
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Strategies and tactics for implementing a Recruitment Strategy for Animal Emergency Australia

  • ⛳️ Strategy 1: Utilise multi-channel sourcing

    • Partner with job boards like Seek, Indeed, and Kookaburra to post job openings
    • Establish partnerships with universities for a steady flow of graduate placements
    • Target international markets such as the UK, US, and Canada through social media campaigns
    • Develop an international recruitment campaign focusing on relocation packages
    • Create video content showcasing AEA as a preferred employer
    • Host webinars and virtual career fairs to engage with potential candidates
    • Build a database of passive candidates for future opportunities
    • Collaborate with international recruitment agencies
    • Utilise employee referrals to access local and international talent
    • Review and analyse recruitment metric data to refine strategies

  • ⛳️ Strategy 2: Enhance employer branding and workplace culture

    • Develop a compelling Employee Value Proposition focusing on professional growth
    • Share regular employee success stories on social media platforms
    • Expand mental health initiatives and psychological support programs
    • Organise regular team-building activities and social events
    • Establish a recognition program to reward outstanding contributions
    • Conduct employee surveys to assess satisfaction and gather feedback
    • Regularly review and adjust compensation to remain competitive
    • Offer employee perks such as pet care discounts and health resources
    • Increase presence on employer-review platforms like Glassdoor to improve ratings
    • Implement communication channels to enhance employee morale and engagement

  • ⛳️ Strategy 3: Improve candidate experience and streamline the recruitment process

    • Create a mobile-friendly application process with minimal steps
    • Implement an AI chatbot for initial candidate queries and FAQs
    • Launch a candidate portal for real-time updates during the recruitment process
    • Ensure feedback is provided to candidates within 5 business days after interviews
    • Develop a structured onboarding program with assigned mentors
    • Conduct 90-day post-hire reviews to assess onboarding effectiveness
    • Monitor application drop-off rates and adjust processes to reduce barriers
    • Implement regular candidate experience surveys to gather feedback
    • Standardise communication templates for timely and consistent messaging
    • Introduce automation tools to schedule interviews and manage candidate workflow
recruitmentemployer-brandingrecruitment-managertalent-acquisition-specialisthuman-resourcesmarketing
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Strategies and tactics for positioning The Timeless Retreat in the Senior Hospitality Sector

  • ⛳️ Strategy 1: Enhance operational efficiency

    • Conduct a comprehensive review of current operational processes
    • Identify areas with resource constraints and develop a plan to address them
    • Implement a digital management system to streamline operations
    • Provide training for staff on efficiency and service excellence
    • Regularly monitor and evaluate the effectiveness of operational processes
    • Develop a plan to optimise staff scheduling for peak hours
    • Implement cost-effective measures to reduce operational expenses
    • Create a feedback loop for continuous improvement suggestions
    • Engage in benchmarking against competitors to identify best practices
    • Evaluate and implement technology solutions to improve service delivery

  • ⛳️ Strategy 2: Expand through strategic partnerships

    • Identify potential partners in the senior care space
    • Develop proposals for mutually beneficial partnerships
    • Leverage partner networks to expand market reach
    • Collaborate with healthcare providers for on-site services
    • Establish partnerships with local businesses for resident activities
    • Negotiate partnerships that provide value-added services to residents
    • Explore joint ventures with complementary service providers
    • Engage with community organizations to enhance local presence
    • Create partnership packages that outline mutual benefits
    • Evaluate partnership performance regularly and adjust strategies accordingly

  • ⛳️ Strategy 3: Enhance community engagement and satisfaction

    • Design a programme for regular community engagement activities
    • Collect resident feedback to identify service improvement areas
    • Develop customised activities based on resident interests
    • Launch a monthly newsletter to enhance community communication
    • Initiate workshops and events led by community experts
    • Provide opportunities for family involvement in resident activities
    • Engage residents in feedback sessions to co-create service offerings
    • Implement a rewards programme for resident referrals
    • Host open house events to showcase the retreat to new residents
    • Promote a culture of inclusivity and care among staff
operational-efficiencycommunity-engagementservice-managerpartnership-coordinatoroperations-teamcommunity-engagement-team
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Strategies and tactics for going easy on myself

  • ⛳️ Strategy 1: Practice self-compassion

    • Set aside 10 minutes daily for self-reflection on your achievements
    • Replace negative self-talk with positive affirmations
    • Imagine what you would say to a friend in your situation and say it to yourself
    • Practise mindfulness or meditation for 15 minutes daily
    • Write down three things you like about yourself each day
    • Attend a workshop or read a book on self-compassion
    • Take regular breaks to recharge during work or tasks
    • Acknowledge your emotions without judgement
    • Create a gratitude journal and update it regularly
    • Seek feedback from trusted friends for an external perspective

  • ⛳️ Strategy 2: Set realistic goals and expectations

    • Break down large tasks into smaller, manageable steps
    • Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals
    • Prioritise tasks based on their importance and urgency
    • Allow yourself time to relax and recharge between tasks
    • Review and adjust your goals periodically to ensure they are attainable
    • Celebrate small wins and progress regularly
    • Be flexible and open to changing plans if necessary
    • Avoid comparing your progress to others
    • Schedule buffer time to accommodate unexpected delays
    • Accept that it is okay to make mistakes and learn from them

  • ⛳️ Strategy 3: Establish a supportive environment

    • Surround yourself with positive and supportive people
    • Communicate your needs and feelings with friends and family
    • Join support groups or online communities with shared interests
    • Seek professional help if you feel overwhelmed
    • Cultivate hobbies and activities that bring you joy
    • Create a “safe space” at home where you can relax and unwind
    • Limit exposure to negative media or people that bring you down
    • Engage in regular physical activity to boost mood and energy levels
    • Develop healthy habits such as proper sleep, nutrition, and hydration
    • Practice saying ‘no’ to additional responsibilities that cause stress
self-compassionsupportive-environmentmentortherapistwellness-teamsupport-group
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Strategies and tactics for implementing advanced analytical capabilities in the IDF ground force

  • ⛳️ Strategy 1: Develop a data-driven organisational culture

    • Train personnel in data science, machine learning, and software engineering
    • Create specialised roles focused on data analytics and management
    • Promote an organisational culture of inquiry and innovation
    • Establish continuous learning programmes based on data analysis
    • Facilitate regular workshops and seminars on data utilisation and analysis
    • Incentivise innovation with rewards for data-driven improvements
    • Foster an environment that encourages collaboration within and outside the organisation
    • Develop a mentorship programme pairing data experts with less experienced personnel
    • Encourage cross-departmental collaborations for holistic data insight
    • Involve personnel at all levels in data strategy development and feedback sessions

  • ⛳️ Strategy 2: Build comprehensive and secure data infrastructure

    • Develop standardised processes for data collection, storage, and management
    • Invest in building a secure and flexible hybrid cloud infrastructure
    • Enhance cybersecurity measures across all data storage systems
    • Establish clear protocols for data validation and cleaning
    • Deploy advanced tools for data analytics and artificial intelligence
    • Consolidate data from all sources into an integrated system
    • Create intuitive dashboards and user interfaces for data interaction
    • Set standards for data quality and reliability
    • Develop and implement new data collection sensors as needed
    • Regularly review and upgrade technology to meet evolving needs

  • ⛳️ Strategy 3: Collaborate with external partners for innovative solutions

    • Establish partnerships with academia for research and development
    • Collaborate with industry experts to adopt best practices
    • Work with other IDF branches to share insights and resources
    • Engage intelligence agencies for enhanced threat prediction capabilities
    • Form joint task forces for specific analytical projects
    • Organise regular knowledge exchange sessions with partners
    • Participate in international forums and conferences on data analytics
    • Co-develop solutions with partners to address specific challenges
    • Invest in joint training programmes with academic institutions
    • Include external stakeholders in periodic strategy reviews and feedback
data-driven-culturesecurity-infrastructuredata-analystcybersecurity-specialistdata-science-teamit-infrastructure-team
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Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
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Strategies and tactics for enhancing IT Support for Store Operations

  • ⛳️ Strategy 1: Establish a Dedicated IT Support Team

    • Recruit and hire skilled IT professionals with expertise in managing retail technologies
    • Define clear roles and responsibilities for IT support staff
    • Train team members on the specific technologies used in the store such as POS, CCTV, and biometrics
    • Develop a protocol for handling common IT issues and resolutions
    • Set up a ticketing system for tracking and managing support requests
    • Implement a monitoring system to oversee the health of all IT equipment
    • Schedule regular team meetings to discuss issues and share solutions
    • Create a knowledge base for common troubleshooting steps and solutions
    • Establish KPIs to measure the effectiveness of IT support responses
    • Ensure continuous development of staff through regular training and certifications

  • ⛳️ Strategy 2: Implement Preventive Maintenance and Monitoring

    • Carry out a comprehensive audit of existing IT systems and equipment
    • Set up automated monitoring tools to detect and alert for issues in real-time
    • Schedule regular maintenance checks for all IT hardware including POS, CCTV, and printers
    • Create maintenance logs to record all checks and any remedial action taken
    • Develop a maintenance calendar for routine updates and hardware inspections
    • Establish regular data backup protocols to prevent loss of information
    • Implement software updates and patches across all systems systematically
    • Train staff on proper equipment usage to minimise unnecessary wear and tear
    • Evaluate hardware lifespan and prepare for timely replacements and upgrades
    • Regularly review and update all preventive measures based on emerging technologies

  • ⛳️ Strategy 3: Enhance Communication and Response Protocols

    • Create an IT support hotline dedicated for store personnel
    • Develop communication guidelines for raising IT issues promptly and clearly
    • Prioritise issues based on impact and urgency with clear response times
    • Establish a direct line of communication between store managers and IT support
    • Implement a feedback loop to improve IT service quality and responsiveness
    • Set up emergency protocols for critical system failures like POS outages
    • Develop a standard operating procedure for handling IT-related customer issues
    • Identify and document points of failure for each technology in use
    • Engage with technology vendors for priority support arrangements
    • Regularly update emergency contact lists and escalation procedures
it-supportretail-technologiesit-support-specialistsystem-analystit-support-teamstore-operations-team
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Strategies and tactics for supporting business growth in banking

  • ⛳️ Strategy 1: Implement scalable IT infrastructure

    • Assess current IT infrastructure capacity and identify scalability needs
    • Develop a roadmap for IT infrastructure expansion
    • Invest in cloud-based solutions to accommodate growth
    • Ensure data storage solutions are scalable and secure
    • Establish a proactive monitoring system for infrastructure capacity
    • Regularly review and update hardware and software components
    • Implement redundancy and failover systems to ensure reliability
    • Ensure seamless integration with existing IT systems
    • Train IT staff on managing and scaling tech infrastructure
    • Develop partnerships with technology providers for scalable solutions

  • ⛳️ Strategy 2: Adopt agile methodologies

    • Introduce agile training programs for staff
    • Set up cross-functional agile teams to work on projects
    • Implement iterative development processes for quick adaptation
    • Use agile tools and software for project management
    • Establish clear communication channels within agile teams
    • Evaluate and adjust agile processes regularly for improvement
    • Implement feedback loops to incorporate user input effectively
    • Encourage experimentation and learning from failures
    • Set measurable goals and track progress in agile projects
    • Share agile success stories to promote the approach internally

  • ⛳️ Strategy 3: Leverage data analytics for business expansion

    • Implement advanced data analytics tools for insight generation
    • Establish data governance policies to ensure data quality
    • Conduct market analysis to identify growth opportunities
    • Use customer data to personalize products and services
    • Analyze operational data to improve business processes
    • Hire data analysts and data scientists to interpret data efficiently
    • Regularly review data analytics outputs to refine business strategies
    • Develop a data-centric culture within the organization
    • Strategically align data capabilities with business objectives
    • Invest in technology that supports real-time data processing
scalabilityagile-developmentdata-scientistit-infrastructure-manageragile-development-teamdata-analytics-team
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How to track your Support strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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