10 strategies and tactics for Support

What is a Support strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Support strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

Building your own Support strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Support strategy examples

We've added many examples of Support tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for going easy on myself

  • ⛳️ Strategy 1: Practice self-compassion

    • Set aside 10 minutes daily for self-reflection on your achievements
    • Replace negative self-talk with positive affirmations
    • Imagine what you would say to a friend in your situation and say it to yourself
    • Practise mindfulness or meditation for 15 minutes daily
    • Write down three things you like about yourself each day
    • Attend a workshop or read a book on self-compassion
    • Take regular breaks to recharge during work or tasks
    • Acknowledge your emotions without judgement
    • Create a gratitude journal and update it regularly
    • Seek feedback from trusted friends for an external perspective

  • ⛳️ Strategy 2: Set realistic goals and expectations

    • Break down large tasks into smaller, manageable steps
    • Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals
    • Prioritise tasks based on their importance and urgency
    • Allow yourself time to relax and recharge between tasks
    • Review and adjust your goals periodically to ensure they are attainable
    • Celebrate small wins and progress regularly
    • Be flexible and open to changing plans if necessary
    • Avoid comparing your progress to others
    • Schedule buffer time to accommodate unexpected delays
    • Accept that it is okay to make mistakes and learn from them

  • ⛳️ Strategy 3: Establish a supportive environment

    • Surround yourself with positive and supportive people
    • Communicate your needs and feelings with friends and family
    • Join support groups or online communities with shared interests
    • Seek professional help if you feel overwhelmed
    • Cultivate hobbies and activities that bring you joy
    • Create a “safe space” at home where you can relax and unwind
    • Limit exposure to negative media or people that bring you down
    • Engage in regular physical activity to boost mood and energy levels
    • Develop healthy habits such as proper sleep, nutrition, and hydration
    • Practice saying ‘no’ to additional responsibilities that cause stress
self-compassionsupportive-environmentmentortherapistwellness-teamsupport-group
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Strategies and tactics for raising Public Awareness, Engaging Policymakers, and Building Community Support for Harm Reduction

  • ⛳️ Strategy 1: Raise public awareness

    • Organise public awareness campaigns about harm reduction
    • Leverage social media platforms to disseminate information
    • Create informative content such as brochures and pamphlets
    • Partner with local media to highlight harm reduction stories
    • Conduct community workshops and seminars
    • Develop a website dedicated to harm reduction information
    • Use storytelling to share real-life experiences and successes
    • Collaborate with influencers and community leaders
    • Participate in public events and fairs
    • Distribute educational materials in public spaces

  • ⛳️ Strategy 2: Engage policymakers

    • Schedule meetings with key policymakers and stakeholders
    • Present well-researched data and case studies on harm reduction
    • Develop policy briefs and position papers
    • Invite policymakers to community events and workshops
    • Gather support from international organisations
    • Conduct advocacy training for local advocates
    • Form an advocacy coalition with aligned organisations
    • Use media advocacy to influence policy debates
    • Host roundtable discussions with policymakers
    • Monitor policy developments and respond with advocacy actions

  • ⛳️ Strategy 3: Build community support

    • Establish community working groups focused on harm reduction
    • Provide training for community health workers
    • Foster partnerships with local NGOs and community-based organisations
    • Develop peer education programmes
    • Organise community forums to discuss harm reduction needs
    • Create support networks for affected individuals and families
    • Involve religious and cultural leaders in advocacy efforts
    • Hold regular town hall meetings to gather community feedback
    • Implement harm reduction services and pilot programmes
    • Evaluate community programmes and share success stories
harm-reductionpublic-awarenesspolicymakercommunity-health-workeradvocacy-coalitioncommunity-working-group
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Strategies and tactics for enabling photocopying capabilities for a member of staff

  • ⛳️ Strategy 1: Determine and address technical issues

    • Confirm the member of staff’s device is connected to the printer
    • Check printer accessibility rights for the staff member
    • Verify printer drivers are installed and updated on the staff member’s computer
    • Review the printer settings to ensure photocopying and scanning features are enabled
    • Check network connectivity and resolve any issues affecting printer access
    • Restart printer and connected devices to ensure communication is properly established
    • Test printer capabilities using an administrator account
    • Look for error messages on the printer and resolve them
    • Ensure that the printer firmware is updated to the latest version
    • Provide troubleshooting steps and guidance to the staff member

  • ⛳️ Strategy 2: Configure user permissions and settings

    • Access the printer's control panel and navigate to user management settings
    • Add the staff member to the list of authorised users with appropriate permissions
    • Assign necessary roles and permissions to enable photocopying and scanning
    • Set up user-specific codes or authentication methods if required
    • Configure default scanning and photocopying settings for the staff member
    • Ensure the staff member's unique identification is recognised by the printer
    • Perform a test scan and photocopy operation to confirm capability
    • Provide detailed instructions on how to use the photocopying and scanning features
    • Create a troubleshooting guide specific to common photocopying and scanning issues
    • Log and communicate the changes to IT support for future reference

  • ⛳️ Strategy 3: Train and support the member of staff

    • Schedule a one-on-one training session with the staff member
    • Provide a comprehensive guide on using the printer’s photocopying and scanning features
    • Demonstrate step-by-step processes during the training session
    • Prepare a quick reference sheet summarising key steps
    • Offer additional remote support if the staff member encounters further issues
    • Introduce them to the printer’s user manual and online resources
    • Encourage the staff member to ask questions and provide immediate feedback
    • Ensure they know how to contact IT support for future issues
    • Follow up after a few days to ensure they are comfortable with the new capabilities
    • Gather feedback on the training session and update resources accordingly
printer-setupstaff-trainingit-supportprinter-administratorit-departmentoffice-support-staff
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Strategies and tactics for migrating users from Windows 10 to Windows 11

  • ⛳️ Strategy 1: Communicate and plan

    • Announce the migration plan to all users via email and intranet
    • Schedule meetings with department heads to discuss migration timelines
    • Create a migration FAQ document and distribute it
    • Establish a helpdesk for migration-related queries
    • Notify users about the features and benefits of Windows 11
    • Set up a migration timeline with milestones
    • Identify and list critical applications that need testing
    • Inform users about any potential downtime
    • Provide clear instructions for backup and data preservation
    • Create a feedback loop for users to report issues and suggestions

  • ⛳️ Strategy 2: Test and prepare

    • Select a pilot group of users to test the Windows 11 migration
    • Ensure critical applications are compatible with Windows 11
    • Configure a test environment to simulate the migration
    • Document any issues encountered during the pilot phase
    • Adjust migration plans based on pilot feedback
    • Prepare a step-by-step guide for the migration process
    • Create a checklist for post-migration tasks
    • Gather resources such as software keys and drivers
    • Ensure all hardware meets Windows 11 requirements
    • Develop a contingency plan for unexpected issues

  • ⛳️ Strategy 3: Execute and support

    • Initiate the migration process department by department
    • Perform regular check-ins with users during their migration
    • Provide on-site and remote support for any technical issues
    • Monitor the migration progress and update the timeline as needed
    • Ensure users' data is successfully transferred and accessible
    • Train users on Windows 11 features and functionalities
    • Keep communication channels open for troubleshooting
    • Collect feedback from users post-migration
    • Address any reported issues promptly
    • Evaluate the overall success of the migration plan and document lessons learned
migrationefficiencyit-managerhelpdesk-support-specialistit-support-teamuser-training-team
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Strategies and tactics for migrating staff to Windows 11

  • ⛳️ Strategy 1: Plan the migration

    • Conduct a hardware compatibility check for all 1500 staff machines
    • Create a detailed migration timeline with key milestones
    • Ensure all necessary licences and software are acquired
    • Develop a risk assessment and mitigation plan
    • Identify and train a project team to handle the migration
    • Create a communication plan to inform staff of the migration
    • Prepare documentation and training materials for staff
    • Set up a helpdesk or support team for post-migration issues
    • Determine backup procedures for data protection
    • Acquire additional resources if needed for successful migration

  • ⛳️ Strategy 2: Deploy in stages

    • Divide staff into manageable groups for phased deployment
    • Start with a pilot group to identify potential issues
    • Schedule migration sessions during off-peak hours
    • Monitor the pilot group’s transition and gather feedback
    • Adjust the migration plan based on pilot feedback
    • Roll out the migration to subsequent groups one at a time
    • Provide on-site support during each group’s migration
    • Ensure data and application consistency after each phase
    • Update progress and issues daily with the project team
    • Collect post-migration feedback from each group for continuous improvement

  • ⛳️ Strategy 3: Ensure post-migration support

    • Implement a post-migration helpdesk to handle immediate issues
    • Schedule follow-up training sessions for staff
    • Monitor system performance and user satisfaction continuously
    • Regularly check for and install Windows 11 updates
    • Conduct regular team meetings to discuss ongoing issues
    • Document common problems and solutions for reference
    • Arrange for ongoing technical support from the software vendor
    • Encourage staff feedback on the new OS experience
    • Regularly review and improve internal IT processes
    • Plan for periodic audits to ensure compliance and efficiency
migrationwindows-11project-managerit-support-specialistit-support-teammigration-project-team
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Strategies and tactics for preparing for go live

  • ⛳️ Strategy 1: Conduct a comprehensive review

    • Gather all relevant team members for a pre-go-live meeting
    • Review project scope and objectives to ensure alignment
    • Create a detailed checklist of all tasks and deliverables
    • Perform thorough testing of all systems and components
    • Ensure all necessary approvals and sign-offs are obtained
    • Review and update documentation, user guides, and FAQs
    • Schedule a final quality assurance review
    • Identify and mitigate any potential risks or issues
    • Ensure all team members are aware of their roles during go-live
    • Prepare a fallback plan in case of unforeseen issues

  • ⛳️ Strategy 2: Engage stakeholders and communicate effectively

    • Create a detailed communication plan outlining key messages and audiences
    • Notify all stakeholders of the go-live date and expectations
    • Provide regular updates and progress reports leading up to go-live
    • Ensure that customer support teams are informed and prepared
    • Distribute training materials and host training sessions for end-users
    • Set up a dedicated helpdesk or support channel for go-live day
    • Prepare communication templates for potential issues
    • Ensure project information is easily accessible to all stakeholders
    • Schedule a post-go-live feedback session
    • Maintain clear and open communication throughout the entire process

  • ⛳️ Strategy 3: Monitor and support post-go-live

    • Establish a monitoring system to track performance and issues
    • Ensure dedicated support is available 24/7 during the initial period
    • Create a post-go-live support plan with clear escalation paths
    • Monitor user feedback and address any concerns promptly
    • Schedule regular status meetings to discuss progress and issues
    • Analyse system performance and make necessary adjustments
    • Document any issues and their resolutions for future reference
    • Ensure all team members are aware of their ongoing responsibilities
    • Update project documentation based on post-go-live experiences
    • Celebrate successes and recognise team members’ contributions
go-livesupportproject-managercustomer-support-agentquality-assurancecommunication
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Strategies and tactics for building Easy & Compelling Discovery on walmart.ca

  • ⛳️ Strategy 1: Enhance category-specific shopping tools

    • Implement advanced filtering options by price, customer ratings, and brand
    • Introduce a 'Best Seller' and 'Top Rated' badge system in each category
    • Develop a category-specific recommendation engine based on browsing and purchase history
    • Create thematic shopping guides and seasonal trends within each category
    • Incorporate video reviews and unboxing videos for top-rated products
    • Launch a live chat feature for product-specific inquiries
    • Deploy user-generated content specific to categories such as customer photos and tips
    • Enable wishlist and registry features tailored for different categories
    • Develop a mobile-friendly interface focused on category navigation
    • Regularly update category landing pages to highlight new arrivals and exclusives

  • ⛳️ Strategy 2: Improve trust and transparency with marketplace businesses

    • Implement a transparent seller rating system based on customer reviews
    • Create detailed seller profiles including company history and policies
    • Establish a 'Verified Seller' programme for high-quality marketplace businesses
    • Develop a mediation and resolution centre for dispute handling
    • Offer educational webinars for sellers on best practices and compliance
    • Include a marketplace guarantee programme for enhanced purchase protection
    • Provide real-time tracking and updates for marketplace orders
    • Encourage sellers to use Walmart fulfillment services for better reliability
    • Highlight top-performing marketplace businesses in a dedicated section
    • Offer regular feedback and analytics reports to sellers to improve their service

  • ⛳️ Strategy 3: Expand and support the seller platform

    • Streamline the seller onboarding process with step-by-step tutorials
    • Develop a detailed seller handbook covering all operational aspects
    • Offer a 24/7 helpline and dedicated account managers for seller support
    • Implement AI-driven tools for inventory and order management
    • Launch a seller community forum for advice and networking
    • Introduce promotional tools allowing sellers to create special offers and discounts
    • Provide detailed analytics on customer behaviour and sales performance
    • Organise quarterly virtual conferences for seller engagement
    • Integrate with popular ecommerce tools like Shopify and Magento
    • Run marketing campaigns to highlight unique products from marketplace sellers
discoverytrustdeveloperscustomer-supportmarketingproduct-management
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Strategies and tactics for promoting harm reduction advocacy in Tanzania

  • ⛳️ Strategy 1: Raise public awareness

    • Organise public awareness campaigns about harm reduction
    • Leverage social media platforms to disseminate information
    • Create informative content such as brochures and pamphlets
    • Partner with local media to highlight harm reduction stories
    • Conduct community workshops and seminars
    • Develop a website dedicated to harm reduction information
    • Use storytelling to share real-life experiences and successes
    • Collaborate with influencers and community leaders
    • Participate in public events and fairs
    • Distribute educational materials in public spaces

  • ⛳️ Strategy 2: Engage policymakers

    • Schedule meetings with key policymakers and stakeholders
    • Present well-researched data and case studies on harm reduction
    • Develop policy briefs and position papers
    • Invite policymakers to community events and workshops
    • Gather support from international organisations
    • Conduct advocacy training for local advocates
    • Form an advocacy coalition with aligned organisations
    • Use media advocacy to influence policy debates
    • Host roundtable discussions with policymakers
    • Monitor policy developments and respond with advocacy actions

  • ⛳️ Strategy 3: Build community support

    • Establish community working groups focused on harm reduction
    • Provide training for community health workers
    • Foster partnerships with local NGOs and community-based organisations
    • Develop peer education programmes
    • Organise community forums to discuss harm reduction needs
    • Create support networks for affected individuals and families
    • Involve religious and cultural leaders in advocacy efforts
    • Hold regular town hall meetings to gather community feedback
    • Implement harm reduction services and pilot programmes
    • Evaluate community programmes and share success stories
harm-reductionadvocacypolicy-advisorcommunity-health-workeradvocacy-teamcommunity-support-team
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Strategies and tactics for growing service revenue 3x in 5 years

  • ⛳️ Strategy 1: Expand customer base

    • Conduct market research to identify new target audiences
    • Develop and implement a targeted marketing campaign
    • Offer promotions and discounts for first-time customers
    • Create referral programmes to encourage existing customers to bring in new ones
    • Attend industry trade shows and networking events
    • Improve online presence through SEO and social media marketing
    • Collaborate with complementary businesses for cross-promotions
    • Solicit and act on customer feedback to improve services
    • Launch a loyalty programme to retain customers
    • Expand service offerings to appeal to a broader audience

  • ⛳️ Strategy 2: Enhance service quality

    • Invest in employee training and development
    • Implement a robust customer feedback system
    • Monitor and analyse service performance metrics
    • Incorporate technology to streamline processes
    • Offer customised service packages to meet diverse needs
    • Set up a quality control team to ensure consistent service delivery
    • Introduce a 24/7 customer support system
    • Create comprehensive service manuals and protocols
    • Regularly update and improve service offerings
    • Reward employees who deliver exceptional service

  • ⛳️ Strategy 3: Increase pricing strategically

    • Conduct a competitive analysis to understand market pricing
    • Introduce tiered pricing options to cater to different budgets
    • Communicate value propositions clearly to justify price increases
    • Offer premium services or add-ons for higher price points
    • Implement a gradual pricing increase plan
    • Use customer segmentation to tailor pricing strategies
    • Offer bundled services at a discounted rate
    • Monitor customer reactions and adjust pricing accordingly
    • Leverage testimonials and case studies to demonstrate value
    • Regularly review and adjust pricing based on market trends
customer-baseservice-qualitymarketing-specialistquality-control-managercustomer-supportpricing-analysis
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Strategies and tactics for implementing smart timetabling at ArbourVale school

  • ⛳️ Strategy 1: Analyse current timetabling inefficiencies

    • Collect current timetabling data for all rooms and classes
    • Calculate frequency, occupancy, and utilisation rates for each room
    • Identify periods of low usage and underutilised rooms
    • Analyse the distribution of classes throughout the day and week
    • Interview teachers and staff to gather qualitative data on scheduling pain points
    • Review student feedback on class timings and room allocations
    • Benchmark current occupancy and utilisation rates against HE and FE space norms
    • Create a detailed report outlining inefficiencies and potential areas for improvement
    • Present findings to senior leadership for review and feedback
    • Adjust the timetable consultation based on feedback

  • ⛳️ Strategy 2: Optimise room use and class scheduling

    • Develop a new timetable considering identified inefficiencies and feedback
    • Use room modelling software to simulate optimal room assignments
    • Ensure that room allocations align with HE and FE space norms
    • Consider frequency and occupancy patterns to maximise room usage
    • Implement phased changes to the timetable for minimal disruption
    • Introduce buffer periods to facilitate room turnover and cleaning
    • Monitor real-time room usage for the first few weeks after implementation
    • Adjust room allocations and class timings based on actual usage data
    • Provide training for staff and students on the new timetabling system
    • Collect continuous feedback for improvement and optimisation

  • ⛳️ Strategy 3: Maximise capacity without additional costs

    • Investigate the possibility of flexible, multi-purpose room setups
    • Identify opportunities for blending in-person and online classes to free up space
    • Encourage utilisation of underused time slots, such as early mornings and afternoons
    • Negotiate with staff for more flexible working hours to cover more classes
    • Link income from increased pupil numbers to additional staffing costs
    • Introduce shorter, more frequent class sessions to optimise room use
    • Ensure staff to student ratios are adequate, without overstaffing
    • Implement a booking system for rooms to avoid overlaps and double bookings
    • Assess the possibility of collaborative spaces to accommodate larger groups
    • Monitor financial impact regularly to align pupil income and staffing costs
timetablingoptimisationtimetabling-coordinatordata-analystfaculty-managementit-support
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Executing your Support strategies

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

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More strategies recently published

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