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10 strategies and tactics for Communication

What is Communication strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Communication strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred tool, or utilize Tability to ensure you remain accountable.

How to write your own Communication strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Communication strategy examples

You will find in the next section many different Communication tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
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Strategies and tactics for developing a communications strategy for the UK Government's new priorities

  • ⛳️ Strategy 1: Understand government priorities

    • Review official government publications on new priorities
    • Attend meetings and briefings to gather firsthand information
    • Consult with key government officials and departments for detailed insights
    • Analyse public opinion and media sentiment regarding current government policies
    • Identify the key messages that align with government priorities
    • Understand the target audience for the government's communications
    • Evaluate the political climate and potential challenges
    • Assess the impact of previous communications efforts
    • Develop a SWOT analysis based on gathered information
    • Summarise findings in a comprehensive report

  • ⛳️ Strategy 2: Craft targeted communication messages

    • Define specific communication objectives based on government priorities
    • Create a core message that reflects the new priorities and resonates with the audience
    • Develop key supporting messages that address different aspects of the core message
    • Tailor messages for different audience segments (e.g., public, stakeholders, media)
    • Prepare messaging guidelines for consistency across all communications
    • Draft press releases, speeches, and social media posts aligned with new priorities
    • Seek feedback from government officials and key stakeholders on draft messages
    • Revise messages based on received feedback
    • Train spokespersons and representatives to deliver the new messages effectively
    • Compile finalised messages into a communications toolkit for easy reference

  • ⛳️ Strategy 3: Implement and evaluate the communications plan

    • Develop a detailed implementation plan with timelines and responsibilities
    • Launch a communications campaign through multiple channels (TV, radio, social media)
    • Engage with the media to ensure positive coverage of government priorities
    • Utilise social media analytics to measure audience engagement
    • Conduct surveys and focus group discussions to gather public feedback
    • Monitor real-time responses and adjust strategies as needed
    • Create an internal feedback loop to gather information from government departments
    • Evaluate the effectiveness of each communication channel
    • Compile an evaluation report with insights and lessons learned
    • Adjust the strategy based on evaluation results for continuous improvement
communication-strategyuk-governmentcommunications-managergovernment-officialmedia-relationspublic-affairs
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Strategies and tactics for improving collaboration between business partners and leaders

  • ⛳️ Strategy 1: Enhance communication channels

    • Set regular one-on-one meetings between business partners and leaders
    • Implement a system for real-time communication such as Slack or Microsoft Teams
    • Ensure both parties use collaborative project management tools like Asana or Trello
    • Encourage open feedback loops during meetings
    • Create shared documents and folders for transparency on goals and progress
    • Host monthly strategy alignment sessions
    • Develop standard operating procedures for communication
    • Foster a culture of open-door policy
    • Use data visualisation tools to track progress
    • Train both parties in effective communication techniques

  • ⛳️ Strategy 2: Align goals and objectives

    • Clearly define the goals and objectives of the business
    • Create a shared vision and mission statement
    • Ensure both parties regularly review and update their goals
    • Align individual tasks and responsibilities to the shared goals
    • Develop a system to measure goal progress
    • Celebrate milestones and achievements together
    • Encourage mutual support in professional development
    • Ensure alignment in both short-term and long-term planning
    • Use performance metrics to guide decision making
    • Regularly review and adapt goals based on the market and business performance

  • ⛳️ Strategy 3: Strengthen mutual understanding

    • Conduct joint workshops on business acumen and industry trends
    • Encourage job shadowing for better role understanding
    • Facilitate team-building activities
    • Establish a mentorship programme
    • Provide training on each other's strengths and weaknesses
    • Promote a culture of empathy and active listening
    • Create a shared knowledge base with relevant information and best practices
    • Use personality tests to better understand each other’s working styles
    • Organise regular social events to build rapport
    • Develop conflict resolution mechanisms
communicationcollaborationbusiness-partnerbusiness-leadercommunications-teamproject-management-team
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Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
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Strategies and tactics for strengthening relationships with an agency partner

  • ⛳️ Strategy 1: Enhance communication protocols

    • Establish regular weekly meetings with agency partner
    • Create a shared communication platform like Slack for transparent interactions
    • Set clear guidelines for email and message responses within 24 hours
    • Organise monthly video conferences for detailed project updates
    • Implement a feedback loop to address concerns in real-time
    • Schedule quarterly review sessions to evaluate communication effectiveness
    • Create a newsletter summarizing key updates and highlights
    • Develop a crisis communication plan for urgent matters
    • Set up regular touchpoints to verify alignment with agency objectives
    • Conduct annual training sessions on effective communication for teams

  • ⛳️ Strategy 2: Understand client needs deeply

    • Conduct a thorough initial needs assessment with the client
    • Hold quarterly meetings to review and update client needs and goals
    • Develop a client satisfaction survey and distribute it quarterly
    • Set up a dedicated client feedback portal
    • Implement bi-monthly check-ins focused on client-specific issues
    • Create personalised client roadmaps based on their business objectives
    • Introduce a client advisory board for continuous feedback
    • Review and analyse client feedback to identify patterns
    • Incorporate client needs into strategic planning sessions
    • Hold annual workshops with clients to co-create solutions

  • ⛳️ Strategy 3: Ensure satisfactory service delivery

    • Establish clear performance metrics and KPIs for service delivery
    • Align quarterly goals with client expectations and agency capabilities
    • Conduct regular internal reviews to monitor service performance
    • Hold weekly check-in meetings with Client Account Managers
    • Implement a structured onboarding process for new clients
    • Utilise project management tools for tracking deliverables
    • Develop a service escalation plan for resolving issues promptly
    • Conduct bi-annual audits to assess service quality
    • Set up an internal reward system for employees meeting service standards
    • Host quarterly brainstorming sessions with team members for service improvement ideas
communicationclient-satisfactionclient-account-managerproject-managercommunication-teamservice-delivery-team
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Strategies and tactics for fostering casual communication and staying connected

  • ⛳️ Strategy 1: Create a dedicated digital space

    • Select a platform that everyone uses and create a group chat or social media group
    • Establish clear guidelines on the type of content that can be shared
    • Introduce everyone to the group and encourage initial posts
    • Schedule weekly prompts to keep the conversation flowing
    • Encourage members to share memes, jokes, and lighthearted content
    • Assign a moderator to manage and encourage interactions
    • Create themed days for sharing specific types of content
    • Ensure the group remains a positive and inclusive space
    • Regularly update group settings and maintain privacy
    • Collect feedback from members to continuously improve the space

  • ⛳️ Strategy 2: Organise regular themed virtual hangouts

    • Survey participants to determine suitable times for virtual hangouts
    • Decide on themes or activities for the hangouts to create excitement
    • Use a reliable video conferencing tool for hosting the events
    • Send out invitations with a clear itinerary and theme details
    • Appoint a facilitator to guide the activities during the hangout
    • Incorporate ice-breaking activities to ensure engagement
    • Encourage attendees to contribute ideas for future themes
    • Share highlights and positive moments from hangouts in the group
    • Solicit feedback after each event to enhance future hangouts
    • Celebrate contributions and recognise frequent participants

  • ⛳️ Strategy 3: Promote inclusive participation

    • Encourage varied forms of expression, such as videos, images, and texts
    • Utilise polls and surveys to gather input on topics of interest
    • Give shout-outs to active participants to encourage more interaction
    • Send personalised invitations to less active members to encourage engagement
    • Share a calendar of upcoming themes and events in advance
    • Involve members in the decision-making process for the group
    • Recognise milestones and achievements of members in updates
    • Provide platforms for members to share personal projects and interests
    • Facilitate small group discussions to encourage deeper connections
    • Promote a culture of respect, openness, and appreciation in interactions
communicationconnectivitymoderatorfacilitatordigital-communication-teamevent-planning-team
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Strategies and tactics for reducing the email traffic to partner financial advisers on newsletters

  • ⛳️ Strategy 1: Consolidate newsletters

    • Assess the current number of newsletters being sent to identify overlap
    • Create a unified schedule for sending consolidated newsletters
    • Design a single comprehensive newsletter template
    • Classify information into sections to make it easier to navigate
    • Develop a content calendar to streamline topics and avoid repetition
    • Coordinate with all departments to include their updates in the consolidated newsletter
    • Test the consolidated newsletter format with a small group of advisers and gather feedback
    • Adjust the frequency of the consolidated newsletter based on adviser feedback
    • Train the communications team on the new process for submitting content
    • Monitor open rates and engagement to ensure the consolidated newsletters are effective

  • ⛳️ Strategy 2: Segment the audience

    • Analyse the types of advisers and their specific information needs
    • Create distinct mailing lists for different adviser segments
    • Categorise newsletters content based on relevance to each segment
    • Utilise email marketing software to automate segmented mailing
    • Develop personalised content for each adviser segment
    • Send a survey to advisers to ask about their content preferences
    • Adjust the frequency of newsletters based on segment preferences
    • Create specific sections within newsletters targeted to each segment
    • Monitor the performance of segmented emails to refine targeting
    • Communicate the reduced and segmented approach to advisers to set expectations

  • ⛳️ Strategy 3: Utilise an online portal

    • Develop an online portal where advisers can access newsletter content at their convenience
    • Upload all past and current newsletters to the portal
    • Categorise information within the portal for easy navigation
    • Send monthly summary emails directing advisers to the portal
    • Implement a notification system to alert advisers of new content on the portal
    • Survey advisers to gather feedback on the portal’s usability
    • Offer training or tutorials on how to use the portal
    • Monitor the usage and activity on the portal to gauge its effectiveness
    • Regularly update the portal with fresh and relevant content
    • Encourage advisers to set preferences for email updates from the portal
email-traffic-reductionnewsletter-consolidationcommunications-managerfinancial-advisorcommunications-teamit-team
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Strategies and tactics for improving team delivery leadership

  • ⛳️ Strategy 1: Enhance communication skills

    • Conduct regular communication workshops
    • Provide feedback on communication strengths and weaknesses
    • Implement open-door policies to encourage dialogue
    • Utilise collaboration tools like Slack or Teams
    • Encourage active listening during meetings
    • Practice transparency in decision-making
    • Host regular team-building activities
    • Encourage team members to express their ideas
    • Train leaders in conflict resolution techniques
    • Regularly review and adjust communication strategies based on feedback

  • ⛳️ Strategy 2: Implement efficient project management practices

    • Adopt a project management methodology like Agile or Scrum
    • Use project management software like Jira or Trello
    • Train the team in time management techniques
    • Set clear and attainable project goals
    • Break down tasks into manageable chunks and assign deadlines
    • Hold regular check-in meetings to monitor progress
    • Identify and address potential roadblocks quickly
    • Create a culture of accountability
    • Conduct post-project reviews to learn from successes and failures
    • Provide continuous training for project management skills

  • ⛳️ Strategy 3: Foster a culture of continuous improvement

    • Encourage the team to provide regular feedback on processes
    • Implement a system for tracking and incorporating feedback
    • Promote lifelong learning with opportunities for professional development
    • Recognise and reward innovative ideas and solutions
    • Regularly review and update team goals
    • Host knowledge-sharing sessions
    • Encourage experimentation and risk-taking in a controlled environment
    • Set up a mentorship programme within the team
    • Facilitate regular workshops on industry trends and best practices
    • Ensure leaders model continuous improvement behaviours
communicationcontinuous-improvementproject-managerteam-leadercommunication-teamproject-management-team
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Strategies and tactics for optimising pallet delivery

  • ⛳️ Strategy 1: Enhance team communication

    • Hold a daily morning briefing for shift handovers
    • Implement a shared digital platform for shift updates
    • Create a weekly feedback loop with team members
    • Introduce a communication board for real-time updates
    • Facilitate monthly team-building activities
    • Assign a communication leader for each shift
    • Develop a protocol for emergency communications
    • Encourage open dialogue for idea sharing
    • Provide training on effective communication techniques
    • Set up an anonymous suggestion system

  • ⛳️ Strategy 2: Optimise shift schedules

    • Analyse productivity data to identify peak times
    • Experiment with flexible shift patterns
    • Rotate team members across shifts to balance expertise
    • Implement a rest and recovery schedule
    • Utilise a dynamic task allocation system
    • Set realistic and achievable targets for each shift
    • Ensure shifts are appropriately staffed based on demand
    • Review and adjust shifts fortnightly based on performance
    • Implement a mentorship program for new team members
    • Schedule regular breaks to reduce fatigue

  • ⛳️ Strategy 3: Improve pallet quality control

    • Conduct weekly quality assessments
    • Train staff on quality standards and expectations
    • Develop a checklist for quality inspection
    • Introduce a reward system for quality achievements
    • Implement a root-cause analysis for issues found
    • Assign a quality control leader per shift
    • Track quality metrics and share with the team
    • Create a database of quality related incidents for learning
    • Introduce automated quality inspection tools
    • Partner with suppliers for improving raw material quality
communicationquality-controlcommunication-leaderquality-control-leadergrinding-teamquality-assurance-team
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Strategies and tactics for building a better team and tactics

  • ⛳️ Strategy 1: Enhance communication within the team

    • Conduct weekly team meetings to discuss challenges and solutions
    • Implement an open-door policy for team members to voice concerns
    • Use collaborative tools like Slack or Microsoft Teams for real-time communication
    • Establish clear communication channels for different types of information
    • Provide feedback training to help team members give and receive feedback
    • Encourage regular one-on-one check-ins between team members and managers
    • Create a shared document for team updates and progress tracking
    • Organise team-building exercises to improve interpersonal relationships
    • Appoint a team member as a communication coordinator
    • Solicit anonymous feedback to identify communication barriers

  • ⛳️ Strategy 2: Foster a culture of continuous learning

    • Offer regular training sessions and workshops on relevant skills
    • Create a mentorship programme that pairs experienced team members with newcomers
    • Provide access to online learning platforms and courses
    • Host monthly knowledge-sharing sessions where team members present their expertise
    • Encourage team members to set personal development goals
    • Sponsor attendance at industry conferences and events
    • Reward and recognise team members for completing certifications or courses
    • Incorporate learning and development objectives in performance reviews
    • Schedule time for team members to explore new tools and technologies
    • Create an internal library of resources for self-study

  • ⛳️ Strategy 3: Develop more effective tactical plans

    • Conduct a SWOT analysis to identify strengths, weaknesses, opportunities, and threats
    • Set clear, measurable objectives for each project or initiative
    • Break down larger goals into smaller, manageable tasks
    • Utilise project management software to track progress and deadlines
    • Hold regular tactical review sessions to assess the effectiveness of current strategies
    • Encourage team brainstorming sessions to generate innovative solutions
    • Analyse competitor tactics and adjust plans accordingly
    • Assign clear roles and responsibilities for each tactic
    • Implement a feedback loop to refine tactics based on results
    • Create a post-implementation review process to capture lessons learned
communicationcontinuous-learningcommunication-coordinatormentorproject-managementlearning-and-development
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How to track your Communication strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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