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9 strategies and tactics for Operations Manager

What is a Operations Manager strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Developing an effective Operations Manager strategy can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.

Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.

Building your own Operations Manager strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Operations Manager strategy examples

We've added many examples of Operations Manager tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for increasing revenue and reducing costs for eCommerce services

  • ⛳️ Strategy 1: Optimise marketing campaigns

    • Analyse current marketing ROI and adjust budget allocation
    • Implement A/B testing on advertisements and landing pages
    • Utilise retargeting campaigns to recapture abandoned carts
    • Collaborate with influencers for cost-effective promotions
    • Develop email marketing campaigns for existing customers
    • Optimise SEO and content marketing strategies
    • Leverage social media platforms to increase brand engagement
    • Set up affiliate marketing programmes
    • Invest in video marketing to drive engagement
    • Track and analyse marketing campaign performance regularly

  • ⛳️ Strategy 2: Improve operational efficiency

    • Automate repetitive tasks using software tools
    • Negotiate better rates with suppliers and shipping carriers
    • Consolidate shipments to reduce shipping costs
    • Implement inventory management solutions to reduce stock holding costs
    • Outsource non-core operations to save on labour costs
    • Streamline order fulfilment processes
    • Invest in employee training to improve productivity
    • Adopt energy-efficient practices to lower utility costs
    • Regularly audit expenses and eliminate unnecessary costs
    • Utilise data analytics to identify and resolve inefficiencies

  • ⛳️ Strategy 3: Enhance customer experience

    • Provide excellent customer service through multiple channels
    • Implement a loyalty and rewards programme
    • Offer personalised product recommendations
    • Simplify the checkout process to reduce cart abandonment
    • Optimise website speed and mobile responsiveness
    • Introduce flexible return and refund policies
    • Collect and act upon customer feedback
    • Enhance product descriptions and high-quality images
    • Regularly update the FAQ section to address common queries
    • Utilise live chat support for real-time assistance
marketing-optimizationoperational-efficiencymarketing-analystoperations-managermarketing-teamcustomer-service-team
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Strategies and tactics for establishing primary systems

  • ⛳️ Strategy 1: Evaluate current systems

    • Conduct a thorough audit of existing systems
    • Identify strengths and weaknesses of current systems
    • Consult with key stakeholders to gather input
    • Benchmark against industry standards
    • Evaluate system performance metrics
    • Assess the user-friendliness of each system
    • Document inefficiencies and bottlenecks
    • Prioritise areas for improvement
    • Compile a detailed report of findings
    • Present findings to the leadership team

  • ⛳️ Strategy 2: Implement new systems

    • Research systems that address identified needs
    • Select vendors and request proposals
    • Evaluate proposals based on cost, features, and support
    • Lead a cross-functional team to pilot new systems
    • Gather feedback from pilot users
    • Make necessary adjustments based on feedback
    • Develop an implementation timeline
    • Coordinate system training for staff
    • Launch systems incrementally to ensure stability
    • Monitor initial usage and resolve issues promptly

  • ⛳️ Strategy 3: Maintain and optimise systems

    • Set up regular system performance assessments
    • Establish a maintenance schedule
    • Create a user feedback mechanism
    • Conduct ongoing training sessions for staff
    • Monitor system metrics for potential improvements
    • Review and update system documentation regularly
    • Implement updates and patches promptly
    • Maintain relationships with system vendors
    • Evaluate the need for system upgrades periodically
    • Report system health to leadership quarterly
system-evaluationimplementationit-manageroperations-directortechnical-supporttraining-and-development
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Strategies and tactics for building a cleaning commercial company with 1 million revenue a year

  • ⛳️ Strategy 1: Identify target market and build client base

    • Conduct market research to identify high-demand areas and industries
    • Create a list of potential clients such as office buildings, schools, and healthcare facilities
    • Develop a compelling value proposition tailored to the needs of your target market
    • Attend local business networking events to make connections and generate leads
    • Launch a targeted online marketing campaign using social media and Google Ads
    • Offer discounts or introductory rates to attract new clients initially
    • Provide excellent customer service to encourage word-of-mouth referrals
    • Create a client referral programme to incentivise current clients to refer new business
    • Collaborate with local real estate agencies and property management firms for partnerships
    • Develop and maintain a professional website showcasing services, testimonials, and case studies

  • ⛳️ Strategy 2: Optimise operations and streamline processes

    • Invest in high-quality cleaning equipment and supplies to increase efficiency
    • Hire experienced and reliable staff, providing comprehensive training programs
    • Implement a detailed operations manual covering all aspects of service delivery
    • Utilise cleaning management software to schedule jobs and track progress
    • Regularly evaluate staff performance and provide additional training as needed
    • Standardise cleaning procedures to ensure consistent quality across all jobs
    • Monitor and manage inventory to avoid shortages or overstocking of supplies
    • Develop a system for client feedback and promptly address any issues
    • Establish quality control measures such as random inspections or client satisfaction surveys
    • Ensure compliance with industry regulations and maintain up-to-date certifications

  • ⛳️ Strategy 3: Maximise revenue through strategic pricing and service expansion

    • Conduct competitive analysis to determine optimal pricing strategy
    • Offer tiered pricing packages with varying levels of service to cater to different client needs
    • Upsell additional services such as deep cleaning, carpet cleaning, and disinfecting services
    • Introduce contract-based agreements to secure long-term clients and stable revenue
    • Develop a comprehensive service catalogue with clear descriptions and pricing for each offering
    • Offer seasonal or promotional deals to attract clients during slower months
    • Target niche markets with specialised services such as eco-friendly cleaning solutions
    • Expand geographic reach to cover neighbouring towns or communities
    • Build partnerships with complementary businesses such as maintenance or pest control services
    • Regularly review and adjust pricing based on market trends and feedback to ensure competitiveness
market-researchoperational-efficiencymarketing-specialistoperations-managersales-teamcustomer-service-team
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Strategies and tactics for implementing automation to streamline existing processes

  • ⛳️ Strategy 1: Assess current processes

    • Identify key processes ripe for automation
    • Map out each identified process in detail
    • Evaluate current pain points and inefficiencies
    • Determine the potential impact of automation on each process
    • Conduct a cost-benefit analysis for automating each process
    • Gather input and feedback from team members involved in these processes
    • Compile a list of automation requirements and tools needed
    • Set objectives and key performance indicators for automation
    • Prioritise processes based on impact and feasibility
    • Create a project plan with timelines and milestones

  • ⛳️ Strategy 2: Select and implement automation tools

    • Research available automation tools and platforms
    • Request demos and trials from vendors
    • Assess the ease of integration with existing systems
    • Evaluate the scalability and flexibility of each tool
    • Check for user-friendliness and required technical expertise
    • Select the most suitable tools based on evaluation criteria
    • Develop a detailed implementation plan
    • Configure and customise tools as per requirements
    • Conduct pilot tests on selected processes
    • Roll out the tools across all identified processes

  • ⛳️ Strategy 3: Train staff and optimise processes

    • Develop comprehensive training materials for staff
    • Schedule and conduct training sessions
    • Provide ongoing support and troubleshooting for staff
    • Set up a feedback mechanism for continuous improvement
    • Monitor and assess the performance of automated processes
    • Make necessary adjustments to optimise automation
    • Continuously review and refine automation strategies
    • Explore opportunities for further automation
    • Track key performance indicators and measure results
    • Report the outcomes and benefits of automation to stakeholders
automationefficiencyproject-managerit-specialistoperations-teamit-team
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Strategies and tactics for improving business operations

  • ⛳️ Strategy 1: conduct comprehensive process audit

    • Identify and document all existing processes
    • Engage key stakeholders to understand pain points
    • Analyse process workflows for bottlenecks
    • Benchmark processes against industry standards
    • Identify redundant and non-value-added activities
    • Evaluate the use of current technologies
    • Gather employee feedback on process inefficiencies
    • Create a report summarising findings
    • Prioritise processes that need immediate attention
    • Develop an action plan for process improvements

  • ⛳️ Strategy 2: implement technology solutions

    • Research modern technology solutions suitable for your industry
    • Evaluate the cost and benefits of each solution
    • Select the most appropriate technology tools
    • Develop a timeline for implementing new technologies
    • Train employees on how to use new systems
    • Integrate new technology with existing systems
    • Monitor the performance of new technology
    • Collect feedback from users to identify issues
    • Make necessary adjustments based on feedback
    • Continuously assess technology updates and trends

  • ⛳️ Strategy 3: optimise resource allocation and management

    • Assess current resource allocation
    • Identify areas with underutilised resources
    • Identify areas that require additional resources
    • Create a balanced resource distribution plan
    • Implement a project management tool
    • Train managers on effective resource management techniques
    • Introduce a performance measurement system
    • Set clear performance metrics and objectives
    • Review and adjust resource allocation periodically
    • Create a culture of continuous improvement
efficiencytechnologymanagerauditorit-teamoperations-team
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Strategies and tactics for building a reward incentive program

  • ⛳️ Strategy 1: Define clear objectives and rewards

    • Identify key tasks and goals that need to be incentivised
    • Set measurable benchmarks for each task or goal
    • Determine appropriate rewards for different levels of task completion
    • Establish criteria for earning rewards within the programme
    • Create a reward catalogue with tangible and intangible incentives
    • Align rewards with employee preferences and organisational goals
    • Develop a reward distribution schedule and communicate it clearly
    • Incorporate feedback from participants to adjust objectives and rewards
    • Ensure rewards are sustainable within the programme budget
    • Monitor satisfaction and effectiveness of current rewards

  • ⛳️ Strategy 2: Implement a transparent tracking and evaluation system

    • Select a digital platform to track task completion and progress
    • Create user-friendly interfaces for employees to track their own progress
    • Automate notifications for upcoming deadlines and milestones
    • Develop a point system to quantify progress and reward eligibility
    • Enable team leaders to access dashboards for performance evaluation
    • Regularly report on individual and team standings within the system
    • Integrate feedback mechanisms for continuous improvement
    • Offer training sessions on utilising the tracking system
    • Ensure data privacy and protection within the tracking platform
    • Periodically audit the system to maintain accuracy and reliability

  • ⛳️ Strategy 3: Foster a motivational and supportive environment

    • Encourage peer recognition for completed tasks and goals
    • Organise workshops on goal-setting and task management
    • Provide mentorship opportunities for skill and career development
    • Recognise achievements publicly through awards or announcements
    • Create a platform for employees to share success stories and tips
    • Establish team competitions to encourage collaboration
    • Offer non-monetary incentives such as additional time off
    • Regularly communicate programme updates and success stories
    • Solicit feedback on workplace culture and environment improvements
    • Address any barriers or challenges faced by participants promptly
incentivesperformanceprogram-managerteam-leaderhuman-resourcesoperations
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Strategies and tactics for preparing a comprehensive mall review strategy

  • ⛳️ Strategy 1: Establish a robust mall management structure

    • Appoint a mall general manager to oversee overall operations
    • Set up specialized departments for operations, leasing, marketing, and finance
    • Designate managers for each department to ensure focused leadership
    • Implement weekly cross-departmental meetings for alignment on objectives
    • Create clear reporting structures with department heads reporting to the general manager
    • Conduct quarterly reviews of the management structure to identify areas for improvement
    • Develop a succession plan to maintain leadership continuity
    • Integrate communication and project management tools for improved collaboration
    • Organize bi-annual team-building activities to strengthen team dynamics
    • Set up performance evaluation criteria for department heads

  • ⛳️ Strategy 2: Maximize tenant occupancy through strategic lease management

    • Establish a dedicated leasing department for managing tenant relations
    • Develop a tenant mix strategy to balance retail, F&B, and service stores
    • Introduce a lease expiry management system for timely renewals and negotiations
    • Set up KPIs for monitoring occupancy rate, lease terms, and tenant satisfaction
    • Conduct market research to identify potential new tenants and sectors to enhance the mall's offering
    • Review and adjust lease terms to reflect current market conditions
    • Implement a feedback system for tenants to express needs and concerns
    • Organize regular tenant meetings to discuss and negotiate leasing issues
    • Provide incentives for anchor tenants to ensure long-term occupancy
    • Develop a contingency plan for managing high vacancy rates

  • ⛳️ Strategy 3: Enhance financial transparency and operational efficiency

    • Set up a finance and accounting department for revenue and cost management
    • Implement monthly financial reporting to track profitability and operational costs
    • Introduce a centralized billing system for tenant payments
    • Automate vendor and supplier payments to optimize cash flow
    • Conduct regular financial audits to ensure accuracy and compliance
    • Establish an expense management policy for cost control
    • Analyze financial data to identify trends and areas for cost reduction
    • Train staff in financial literacy to enhance fiscal responsibility
    • Create an annual budget plan aligning with mall objectives
    • Integrate accounting software for streamlined financial operations
mall-managementtenant-occupancygeneral-managerleasing-managerfinance-departmentleasing-department
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Strategies and tactics for selling burritos

  • ⛳️ Strategy 1: Develop a strong marketing campaign

    • Create engaging social media content showcasing the burritos
    • Offer limited-time discounts and promotions
    • Collaborate with local food bloggers and influencers
    • Set up a referral program to incentivise word-of-mouth
    • Run sponsored ads on platforms like Facebook and Instagram
    • Design and distribute flyers in local neighbourhoods
    • Host a burrito tasting event
    • Create a visually appealing menu
    • Partner with popular food delivery apps
    • Use customer testimonials and reviews in marketing materials

  • ⛳️ Strategy 2: Enhance customer experience

    • Train staff on excellent customer service
    • Offer customisable burrito options
    • Use high-quality and fresh ingredients
    • Ensure quick and efficient service
    • Provide a comfortable and clean dining environment
    • Offer loyalty programs or rewards for repeat customers
    • Create exclusive in-store deals
    • Ensure accurate and timely order fulfilment for deliveries
    • Solicit and act on customer feedback
    • Offer limited-time special burrito variations

  • ⛳️ Strategy 3: Expand local reach and visibility

    • Participate in local festivals and food events
    • Sponsor community events and sports teams
    • Partner with local businesses for cross-promotions
    • Set up pop-up stands at busy locations
    • Utilise local press and media for features
    • Offer promotions tailored to local events or holidays
    • Collaborate with local schools and universities
    • Attend local farmers' markets
    • Create a mobile burrito truck
    • Use geo-targeted advertising to attract nearby customers
marketingoutreachmarketing-managercustomer-service-representativemarketing-teamoperations-team
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Strategies and tactics for improving accuracy in using resources and adherence to schedule

  • ⛳️ Strategy 1: Implement resource tracking tools

    • Identify key resources that need tracking
    • Research and select a resource tracking software
    • Train team members on how to use the software
    • Integrate the software with existing systems
    • Set up regular reports to monitor resource usage
    • Assign a team member to manage the resource tracking
    • Review resource usage reports weekly
    • Adjust resource allocations based on usage data
    • Regularly update the software with new resources and changes
    • Provide ongoing training and support for team members

  • ⛳️ Strategy 2: Enhance schedule management practices

    • Conduct a time audit to identify where time is being spent
    • Utilise a digital scheduling tool to manage appointments and deadlines
    • Set clear deadlines and milestones for all projects
    • Communicate schedules and deadlines to all team members
    • Hold regular meetings to review schedules and progress
    • Implement time-tracking software to monitor task completion
    • Provide training on time management skills
    • Encourage the use of task prioritisation techniques
    • Celebrate and recognise adherence to schedules
    • Continuously review and adjust schedules based on feedback and results

  • ⛳️ Strategy 3: Establish clear policies and procedures

    • Develop a comprehensive resource management policy
    • Document standard operating procedures for resource usage
    • Ensure all team members are aware of policies and procedures
    • Provide training sessions on new policies and procedures
    • Monitor compliance with policies and procedures
    • Adjust policies based on feedback and performance data
    • Create a schedule management policy document
    • Detail the consequences of non-compliance
    • Regularly review and update policies to reflect changes
    • Create a feedback loop for continuous improvement
resource-managementschedule-adherenceproject-managerteam-leaderproject-management-teamoperations-team
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Executing your Operations Manager strategies

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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