This strategy focuses on implementing motivational interviewing for a non-profit organization to encourage homeless families and individuals to utilize housing resources and other support services. The first part of the approach is building rapport with clients by training staff in active listening, empathy, and non-judgmental interactions. For instance, staff may share personal experiences and use open-ended questions to create a supportive environment.
The second strategy involves empowering clients with clear information about available services. This includes using visual aids, workshops, and success stories to explain complex concepts. Personalized one-on-one sessions can also provide in-depth assistance and help clients navigate resources effectively.
Finally, the plan aims to facilitate ongoing support and follow-up. Regular check-ins, mentorship programs, and group support meetings help maintain engagement and motivation. Additionally, progress tracking systems and online communities can offer continuous support, while feedback-driven strategy adjustments ensure the approach remains effective.
The strategies
⛳️ Strategy 1: Build rapport with clients
- Train staff on active listening techniques
- Encourage staff to show empathy and understanding during interactions
- Develop personal connections by sharing relevant experiences
- Create a welcoming and non-judgemental environment
- Set specific, positive goals with clients
- Highlight the clients' strengths and past successes
- Use open-ended questions to foster conversation
- Acknowledge and validate clients' feelings and concerns
- Be patient and give clients time to express themselves
- Encourage clients to set their own goals and priorities
⛳️ Strategy 2: Empower clients with information
- Provide clear, concise information about available services
- Use visual aids and brochures to explain complex concepts
- Host informational workshops and seminars
- Share success stories of other clients who have benefitted
- Develop a FAQ document for common questions and concerns
- Utilise social media to disseminate information effectively
- Create easy-to-follow guides for accessing resources
- Offer personalized one-on-one sessions for in-depth assistance
- Provide contact information for additional support services
- Keep resource information up-to-date and easily accessible
⛳️ Strategy 3: Facilitate ongoing support and follow-up
- Schedule regular check-ins with clients
- Develop a mentorship program pairing new clients with those who have succeeded
- Use SMS or emails to send motivational messages and reminders
- Create a progress tracking system for clients
- Offer group support meetings for peer encouragement
- Provide resource materials for coping with setbacks
- Develop crisis intervention protocols for immediate support
- Involve clients in setting follow-up goals and actions
- Create an online community for continued support and networking
- Evaluate and adjust strategies based on client feedback
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
