The strategy focuses on creating a cohesive global support system that can operate effectively across various time zones, including America, EMEA, and AUS. It starts with standardizing training materials to ensure consistent onboarding and development. This involves developing comprehensive onboarding guides, creating region-specific training modules, and using digital learning tools. For example, translating key documents into local languages ensures better comprehension and aligns with company culture.
To foster continuous improvement, a robust feedback loop is established, facilitating quarterly regional feedback sessions and utilizing digital tools for anonymous input. For instance, regular surveys monitor satisfaction rates, while meetings discuss feedback outcomes, creating action plans for any challenges identified.
Building a cohesive global culture is another emphasis, with initiatives like cultural exchange events and global mentoring programs to enhance inclusivity and transparency. Storytelling is used to share company history and vision, helping to develop a set of core values that resonate globally.
The strategies
⛳️ Strategy 1: Standardise training materials
- Develop a comprehensive onboarding guide accessible online
- Create region-specific training modules addressing local needs
- Implement a uniform learning management system for content delivery
- Schedule quarterly updates for all training materials
- Translate key documents into relevant languages for better understanding
- Ensure all trainers use interactive learning tools
- Align training materials with company culture and values
- Review and adapt materials based on regional feedback
- Provide a glossary of terms commonly used in the industry
- Encourage continuous learning by introducing regular workshops
⛳️ Strategy 2: Implement a robust feedback loop
- Set up regional feedback sessions every quarter
- Use digital tools for anonymous feedback to ensure honesty
- Assign a feedback coordinator in each region
- Create an action plan based on gathered feedback
- Monitor satisfaction rates using regular surveys
- Hold monthly meetings to discuss feedback and outcomes
- Implement a recognition system for feedback contributors
- Track feedback response times and improve speed
- Regularly share feedback insights with all teams
- Identify common challenges and develop solutions as a team
⛳️ Strategy 3: Foster a cohesive global culture
- Develop a set of core values that resonate globally
- Implement a communication platform for all regions
- Organise cross-region cultural exchange events
- Celebrate international cultural holidays within the company
- Use storytelling to share company history and vision
- Facilitate regular global team building activities
- Create a global mentor programme pairing different regions
- Ensure equal representation in decision-making processes
- Maintain a diverse and inclusive workforce
- Promote transparent communication and inclusivity
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
