OKR template to optimized management of Service and Admin accounts lifecycle

The primary thrust of this OKR is directed towards improvements in the management of service and admin account lifecycles. The initial objective is to reduce the incidences related to life cycle management by 50% in the forthcoming quarter, intending to make things run more smoothly and with fewer interruptions.

This improvement will be achieved through constant audits of the lifecycle management system, streamlining processes with automated tools, and comprehensive incident management training for all staff. These actions will prevent mismanagement and improve overall efficiency within the system, enhancing service delivery.

Another key element of this is achieving a 90% rate of user satisfaction in managing their accounts on the new automated system. The primary approach to accomplishing this is by implementing changes based directly on client feedback, regularly reviewing user experience for system enhancement, and improving help-desk support.

Finally, all processes for creating new accounts are set to be completely automated by the end of the quarter. This will be achieved by training staff on this new process, identifying suitable software for automating account creation, testing, and refining the new automated system.