OKR template to enhance supervisory skills and coffee expertise for barista/retail supervisor role
The OKR aims to enhance the supervisory abilities and knowledge about coffee of a barista/retail supervisor. The primary outcome to achieve this goal includes completing an advanced barista course with flying colors. This task will involve researching to find a reputable course, studying hard to pass the course's examination, and actively participating in all course activities.
The next objective entails increasing customer satisfaction by improving service delivery. This will be measured through a 20% increase in positive customer feedback. To achieve this outcome, service standards will be developed and enforced, ongoing customer service training will be implemented, and a post-service feedback system for customers will be introduced.
Another main objective is to reduce supply waste by 30% through improved inventory management. This will be executed through the implementation of a digital inventory tracking system, conducting regular checks to identify and remove redundant stock, and training staff in efficient stock management techniques.
Ultimately, this OKR aims for an all-rounded improvement of the barista/supervisor role, leading to better coffee quality, service delivery, and overall store operation efficiency. The enhanced supervision and barista skills will be quantifiable through indicators like course grades, customer satisfaction, and waste reduction.
The next objective entails increasing customer satisfaction by improving service delivery. This will be measured through a 20% increase in positive customer feedback. To achieve this outcome, service standards will be developed and enforced, ongoing customer service training will be implemented, and a post-service feedback system for customers will be introduced.
Another main objective is to reduce supply waste by 30% through improved inventory management. This will be executed through the implementation of a digital inventory tracking system, conducting regular checks to identify and remove redundant stock, and training staff in efficient stock management techniques.
Ultimately, this OKR aims for an all-rounded improvement of the barista/supervisor role, leading to better coffee quality, service delivery, and overall store operation efficiency. The enhanced supervision and barista skills will be quantifiable through indicators like course grades, customer satisfaction, and waste reduction.
Enhance supervisory skills and coffee expertise for barista/retail supervisor role
Complete an advanced barista training course with a passing grade
Research and enroll in a reputable advanced barista training course- Study thoroughly for and pass final course examination
- Actively participate in all course lessons and assignments
- Increase positive customer feedback by 20% through improved service delivery
- Develop and enforce service delivery standards
- Implement ongoing customer service training for all staff
- Introduce a feedback system for customers post-service
- Reduce supply waste by 30% through more effective inventory management
- Implement a digital inventory tracking system for constant overview
- Conduct weekly checks to identify, remove obsolete stock
- Train employees on efficient stock management techniques