The proposed plan focuses on enhancing workflows and safety within the facility. Key metrics have been identified to measure success, such as reducing infection rates and improving patient safety. For instance, aiming for a 20% reduction in infections can be achieved through rigorous audits and proper sanitation. These metrics matter because they directly impact patient outcomes and staff efficiency.
Patient satisfaction is another critical area, with a target of at least 90% satisfaction post-renovation. Workflow efficiency is equally vital, with an expected on-time process completion rate of at least 85%. Together, these metrics ensure that both operational and service quality objectives are met, ultimately leading to a safer and more efficient environment.
Top 5 metrics for Improving workflows and safety
1. Infection Rate Reduction
The measure of reduction in infection cases reported in the facility after renovations
What good looks like for this metric: A typical benchmark is a 20% reduction in infection rates
How to improve this metric:- Conduct regular infection audits
- Ensure proper sanitisation of equipment
- Implement staff training on infection control
- Enhance air filtration systems
- Utilise antimicrobial surfaces
2. Patient Safety Incident Count
Number of safety-related incidents reported per 1,000 patient days
What good looks like for this metric: Aim for fewer than 10 incidents per 1,000 patient days
How to improve this metric:- Standardise safety protocols
- Improve staff communication channels
- Introduce safety drills and training
- Enhance surveillance systems
- Regularly update safety guidelines
3. Workflow Efficiency Percentage
Percentage of processes completed within the expected time frame
What good looks like for this metric: Achieving at least 85% on-time process completion
How to improve this metric:- Optimise staffing schedules
- Implement workflow management software
- Regularly review and adjust processes
- Conduct time management training
- Utilise feedback to streamline operations
4. Patient Satisfaction Scores
Patients' average satisfaction rating post-renovation
What good looks like for this metric: A target of at least 90% satisfaction
How to improve this metric:- Enhance waiting area conditions
- Provide clear communication about changes
- Solicit frequent patient feedback
- Ensure staff are attentive and responsive
- Provide patient education on safety improvements
5. Staff Compliance Rate with Protocols
Percentage of staff compliance with updated infection control protocols
What good looks like for this metric: Aim for at least 95% compliance
How to improve this metric:- Incentivise adherence to protocols
- Conduct regular staff assessments
- Provide ongoing training sessions
- Utilise visual reminders and aids
- Implement a peer review system
How to track Improving workflows and safety metrics
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your metrics.
