Identifying the optimal Sales Team metrics can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.
Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.
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While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
The percentage of visitors who purchase a course. Calculated as (Number of Purchases / Total Number of Visitors) * 100
What good looks like for this metric: 2-3%
Ideas to improve this metric
Optimise landing pages
Enhance your sales funnel
Offer limited-time discounts
Improve customer trust signals
A/B test pricing strategies
2. Monthly Traffic
The total number of visitors to your site each month. Calculated using web analytics tools like Google Analytics
What good looks like for this metric: 50,000-100,000 visits
Ideas to improve this metric
Invest in SEO
Run targeted ad campaigns
Collaborate with influencers
Use content marketing
Leverage social media platforms
3. Average Order Value (AOV)
The average amount spent each time a customer places an order. Calculated as Total Revenue / Number of Orders
What good looks like for this metric: $150-$300 USD
Ideas to improve this metric
Upsell and cross-sell products
Bundle related products
Implement tiered pricing
Provide incentives for larger purchases
Offer add-on services
4. Customer Acquisition Cost (CAC)
The cost to acquire a new customer. Calculated as Total Marketing Spend / Number of New Customers Acquired
What good looks like for this metric: $50-$150 USD
Ideas to improve this metric
Optimise marketing channels
Increase organic traffic
Refine target audience
Improve ad targeting
Enhance referral programs
5. Customer Lifetime Value (CLV)
The total revenue a business can reasonably expect from a single customer account. Calculated using metrics like average purchase value, purchase frequency, and customer lifespan
What good looks like for this metric: $500-$1000 USD
Percentage increase in revenue over a specific period, calculated as ((Current Period Revenue - Previous Period Revenue) / Previous Period Revenue) * 100
What good looks like for this metric: 10-15% annual growth
Ideas to improve this metric
Focus on customer acquisition and retention
Expand product line or market reach
Improve pricing strategies
Enhance marketing campaigns
Reduce operational costs
2. Customer Acquisition Cost (CAC)
Average cost to gain a new customer, calculated as total marketing expenses divided by the number of new customers
What good looks like for this metric: $50-$100 per customer
Ideas to improve this metric
Optimise marketing channels
Increase conversion rates on digital platforms
Apply referral programmes
Leverage social media marketing
Utilise targeted advertising
3. Instagram Follower Growth Rate
Rate at which Instagram followers increase, calculated as ((Followers at End of Period - Followers at Start of Period) / Followers at Start of Period) * 100
What good looks like for this metric: 5-10% monthly growth
Ideas to improve this metric
Create engaging content consistently
Collaborate with influencers
Run Instagram Ads
Use appropriate hashtags
Engage with followers regularly
4. Average Order Value (AOV)
Average amount spent each time a customer places an order, calculated as Total Revenue divided by Number of Orders
What good looks like for this metric: $70-$150 per order
Ideas to improve this metric
Upsell and cross-sell products
Offer bundles or packages
Implement loyalty programmes
Provide free shipping on high-value orders
Offer limited-time promotions
5. Customer Retention Rate
Percentage of customers who return after their first purchase, calculated as ((Number of Returning Customers / Total Customers at Start of Period) * 100)
The total revenue generated from all active subscriptions in a month. Calculated as the sum of all subscription values per month.
What good looks like for this metric: $10,000 - $500,000 depending on industry
Ideas to improve this metric
Increase the price of your subscription plans
Upsell existing customers to higher-tier plans
Acquire new subscribers through marketing campaigns
Improve product offerings to reduce churn
Implement annual or semi-annual billing cycles
2. Customer Lifetime Value (CLTV)
The total revenue a business can reasonably expect from a single customer account throughout their relationship. Calculated as average revenue per account multiplied by average customer lifespan.
What good looks like for this metric: $100 - $1,500 depending on industry
Ideas to improve this metric
Enhance customer support to increase retention
Develop loyalty programs
Segment customers for personalized marketing
Offer cross-sell and upsell opportunities
Collect and act on customer feedback
3. Customer Churn Rate
The percentage of customers who cancel their subscriptions over a given period. Calculated as the number of customers who left divided by the total number of customers at the start of the period.
What good looks like for this metric: 2-8% per month
Ideas to improve this metric
Improve customer onboarding experience
Regularly engage with customers through communication channels
Offer limited-time promotions to retain wavering customers
Analyse reasons for cancellation and address common issues
Introduce long-term subscription discounts
4. Average Revenue Per User (ARPU)
The average amount of money earned from each active user or subscriber. Calculated by dividing total revenue by the number of active users.
What good looks like for this metric: $10 - $200 per month
Ideas to improve this metric
Encourage customers to upgrade their plans
Introduce add-ons and premium features
Bundle products and services
Improve user experience to enhance perceived value
Use targeted pricing strategies
5. Subscriber Growth Rate
The rate at which new subscribers are acquired over a given period. Calculated as the percentage increase in subscribers from one period to the next.
What good looks like for this metric: 5-10% per month for growing businesses
Ideas to improve this metric
Invest in digital marketing campaigns
Offer referral incentives
Enhance presence on social media platforms
Partner with influencers or other businesses
Continuously optimize your website for conversions
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The best metrics for Assessing UX Designer Performance