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8 examples of HR metrics and KPIs

What are HR metrics?

Developing an effective HR metrics can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

Find HR metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of HR metrics and KPIs

Metrics for HR KPIs

  • 1. Employee Turnover Rate

    The percentage of employees who leave the company during a certain period of time, calculated by dividing the number of employees who leave by the average number of employees and multiplying by 100

    What good looks like for this metric: 10-15%

    Ideas to improve this metric
    • Enhance employee engagement programmes
    • Improve internal communication
    • Offer competitive salaries and benefits
    • Create a clear career progression path
    • Regularly review and improve company culture
  • 2. Time to Hire

    The average number of days it takes from when a job opens until an offer is accepted, indicating the efficiency of the hiring process

    What good looks like for this metric: 40-50 days

    Ideas to improve this metric
    • Streamline the interview process
    • Utilise applicant tracking systems
    • Enhance job descriptions
    • Build a talent pipeline
    • Increase employer branding
  • 3. Employee Engagement Rate

    The level of employee commitment and involvement towards their organisation, typically measured through surveys and engagement scores

    What good looks like for this metric: 70-80%

    Ideas to improve this metric
    • Regularly conduct employee surveys
    • Offer professional development opportunities
    • Recognise and reward employees
    • Foster a positive work environment
    • Encourage regular feedback sessions
  • 4. Absenteeism Rate

    The percentage of workdays employees are absent, calculated by dividing the number of days missed by the total number of workdays available

    What good looks like for this metric: 1.5-3%

    Ideas to improve this metric
    • Implement wellness programmes
    • Improve workplace conditions
    • Address potential causes of stress
    • Provide flexible work options
    • Promote a healthy work-life balance
  • 5. Training Cost Per Employee

    The amount of money spent on training each employee, including materials, time, and any external training sessions

    What good looks like for this metric: $1,000-$1,500

    Ideas to improve this metric
    • Evaluate the effectiveness of existing training programmes
    • Utilise more in-house training resources
    • Leverage online learning platforms
    • Negotiate better rates with external trainers
    • Ensure training aligns with company goals

Metrics for Talent acquisition success

  • 1. Time to hire

    The average number of days taken to fill a job vacancy from when the job opening is posted to when the candidate accepts the offer

    What good looks like for this metric: 30-45 days

    Ideas to improve this metric
    • Streamline the interview process
    • Use recruiting software to track applications
    • Build a talent pipeline before positions open
    • Improve job descriptions to attract qualified candidates
    • Train hiring managers on effective interview techniques
  • 2. Quality of hire

    Measures the value a new hire adds to the company, often assessed by their performance ratings, retention rates, and manager satisfaction

    What good looks like for this metric: 80-90% satisfaction rate

    Ideas to improve this metric
    • Align hiring criteria with job performance
    • Implement structured onboarding programs
    • Collect feedback from multiple stakeholders
    • Conduct regular performance reviews
    • Provide continuous training and support
  • 3. Offer acceptance rate

    The percentage of job offers that are accepted by candidates out of the total number of offers extended

    What good looks like for this metric: 80-90%

    Ideas to improve this metric
    • Ensure competitive compensation packages
    • Improve candidate experience during the interview process
    • Communicate company culture clearly
    • Address candidate concerns promptly
    • Personalise offer communications
  • 4. Cost per hire

    The total amount of money spent to hire a new employee, including advertising, recruitment agency fees, referral bonuses, and internal hiring costs

    What good looks like for this metric: $3,000 - $5,000 per hire

    Ideas to improve this metric
    • Use cost-effective recruiting channels
    • Encourage employee referrals
    • Leverage social media for recruiting
    • Automate repetitive hiring tasks
    • Negotiate with recruitment agencies for better rates
  • 5. Employee retention rate

    The percentage of new hires who remain with the company for a certain period, typically one year

    What good looks like for this metric: 85-90%

    Ideas to improve this metric
    • Implement robust onboarding programmes
    • Foster a positive work environment
    • Offer competitive benefits and salaries
    • Provide opportunities for career growth
    • Conduct exit interviews to identify reasons for turnover

Metrics for Achievement Business Leader

  • 1. Revenue Growth Rate

    The percentage increase in a company’s sales from one period to the next

    What good looks like for this metric: 10-25% annually

    Ideas to improve this metric
    • Enhance sales strategies
    • Expand market reach
    • Invest in marketing
    • Improve product offerings
    • Strengthen customer relationships
  • 2. Net Profit Margin

    Net earnings as a percentage of revenue, indicating overall profitability

    What good looks like for this metric: 7-10%

    Ideas to improve this metric
    • Reduce operational costs
    • Increase pricing
    • Streamline supply chain
    • Enhance productivity
    • Focus on high-margin products
  • 3. Employee Satisfaction Score

    Average rating of employees' overall satisfaction, measured through surveys

    What good looks like for this metric: 70-80%

    Ideas to improve this metric
    • Improve work-life balance
    • Offer career development opportunities
    • Enhance workplace environment
    • Provide competitive benefits
    • Encourage open communication
  • 4. Customer Retention Rate

    The percentage of existing customers who remain loyal over a specific period

    What good looks like for this metric: 85-90%

    Ideas to improve this metric
    • Implement loyalty programs
    • Improve customer service
    • Regularly engage with customers
    • Solicit and act on feedback
    • Ensure product quality
  • 5. Return on Investment (ROI)

    Ratio of net profit to total investment, measuring the efficiency of an investment

    What good looks like for this metric: 15-20%

    Ideas to improve this metric
    • Analyse and optimize investments
    • Focus on high ROI projects
    • Cut non-profitable ventures
    • Increase efficiency in operations
    • Leverage technology

Metrics for Change management effectiveness

  • 1. Employee Adoption Rate

    The percentage of employees using new systems, processes, or behaviours after a change is implemented

    What good looks like for this metric: 75-90%

    Ideas to improve this metric
    • Provide comprehensive training programmes
    • Communicate the benefits of the change clearly
    • Offer continuous support and resources
    • Engage employees in the change process
    • Collect and act on employee feedback
  • 2. Resistance Rate

    The percentage of employees actively resisting the change

    What good looks like for this metric: 10-25%

    Ideas to improve this metric
    • Identify and address reasons for resistance
    • Involve key stakeholders early in the process
    • Enhance transparent communication
    • Offer incentives for adopting changes
    • Build a change champion network
  • 3. Implementation Time

    The amount of time taken to fully implement the change compared to the planned schedule

    What good looks like for this metric: +/- 10% of planned time

    Ideas to improve this metric
    • Set realistic timelines with buffer
    • Allocate adequate resources
    • Streamline decision-making processes
    • Monitor progress and adjust plans as needed
    • Ensure clear accountability and roles
  • 4. Employee Engagement Score

    The level of employee engagement as measured through surveys or feedback mechanisms before and after the change

    What good looks like for this metric: Above 70

    Ideas to improve this metric
    • Foster a supportive work environment
    • Recognise and reward employee contributions
    • Maintain open lines of communication
    • Provide opportunities for professional growth
    • Regularly solicit and act on employee feedback
  • 5. Change Impact on Performance Metrics

    The effect of the change on key business performance indicators such as productivity, quality, or customer satisfaction

    What good looks like for this metric: Positive impact within 6 months

    Ideas to improve this metric
    • Align change initiatives with business goals
    • Measure and analyse performance data regularly
    • Adjust strategies based on performance insights
    • Provide targeted training to improve performance
    • Engage leadership in driving performance improvements

Metrics for Success of recruitment campaigns

  • 1. Cost per hire

    Total recruiting costs divided by the number of hires within a specified time frame

    What good looks like for this metric: USD 4,000 - USD 6,000

    Ideas to improve this metric
    • Optimize job advertisement placements
    • Leverage employee referrals
    • Automate parts of the recruitment process
    • Negotiate better rates with recruitment agencies
    • Enhance employer branding
  • 2. Time to fill

    Average number of days it takes to fill a position from the moment the job is posted until an offer is accepted

    What good looks like for this metric: 30 - 45 days

    Ideas to improve this metric
    • Streamline the interview process
    • Implement applicant tracking systems
    • Pre-screen candidates effectively
    • Improve job descriptions
    • Build a talent pipeline
  • 3. Quality of hire

    Performance of new hires compared to existing employees, often measured after the first year

    What good looks like for this metric: Similar or higher performance compared to existing employees

    Ideas to improve this metric
    • Enhance candidate assessment methods
    • Use behavioural interviewing techniques
    • Improve onboarding processes
    • Encourage ongoing employee development
    • Gather and act on feedback from new hires
  • 4. Retention rate

    Percentage of new hires that remain with the company for a specified period, usually one year

    What good looks like for this metric: 75%-80%

    Ideas to improve this metric
    • Improve company culture
    • Provide career development opportunities
    • Offer competitive salaries and benefits
    • Enhance employee engagement
    • Conduct stay interviews
  • 5. Offer acceptance rate

    Percentage of job offers extended that are accepted by candidates

    What good looks like for this metric: 90% or higher

    Ideas to improve this metric
    • Ensure competitive compensation packages
    • Communicate clear career growth opportunities
    • Build a strong employer brand
    • Maintain a consistent and engaging recruitment process
    • Gather feedback from candidates who decline offers

Metrics for Employment engagement

  • 1. Employee turnover rate

    The percentage of employees who leave the company within a certain period. It's calculated by dividing the number of employees who left by the average number of employees, multiplied by 100.

    What good looks like for this metric: 10-15% annually

    Ideas to improve this metric
    • Improve onboarding processes
    • Foster a positive company culture
    • Offer competitive salaries and benefits
    • Provide career development opportunities
    • Conduct exit interviews to understand reasons for leaving
  • 2. Employee net promoter score (eNPS)

    Measures the likelihood of employees to recommend the company as a good place to work. It's calculated by asking employees to rate their likelihood on a scale from 0-10 and categorizing them as promoters, passives, or detractors.

    What good looks like for this metric: 20-50

    Ideas to improve this metric
    • Regularly collect and act on employee feedback
    • Enhance internal communication
    • Recognize and reward achievements
    • Ensure workload balance
    • Promote work-life balance
  • 3. Employee satisfaction survey scores

    Quantifies employees' overall satisfaction with the company. It's calculated through surveys asking employees to rate their satisfaction on various aspects, averaged into an overall score.

    What good looks like for this metric: 70-80%

    Ideas to improve this metric
    • Enhance job role clarity
    • Provide consistent feedback
    • Create a trustful environment
    • Increase engagement in decision-making processes
    • Offer flexible working hours
  • 4. Absenteeism rate

    The percentage of workdays lost to unplanned absences. It's calculated by dividing the total number of unplanned absence days by the total number of available working days, multiplied by 100.

    What good looks like for this metric: 1.5-3%

    Ideas to improve this metric
    • Promote a healthy work environment
    • Implement wellness programmes
    • Offer flexible leave policies
    • Address work-related stress
    • Provide mental health support
  • 5. Training participation rate

    The percentage of employees participating in professional development programmes. It's calculated by dividing the number of employees who participate in training by the total number of employees, multiplied by 100.

    What good looks like for this metric: 60-80%

    Ideas to improve this metric
    • Encourage continuous learning
    • Provide online training options
    • Make training relevant and beneficial
    • Reward participation and completion
    • Communicate the value of training programmes

Metrics for Manager Behavioural Change Impact

  • 1. Employee Engagement Score

    Measures the level of engagement employees feel at work, often assessed via surveys

    What good looks like for this metric: Typical benchmark values range from 60-80%

    Ideas to improve this metric
    • Conduct regular team feedback sessions
    • Implement open-door policy for discussions
    • Encourage team collaboration in decision-making
    • Recognise team contributions publicly
    • Provide professional development opportunities
  • 2. Team Collaboration Index

    Assesses the frequency and quality of collaboration among team members

    What good looks like for this metric: Benchmark values depend on industry; however, 70-85% is typical

    Ideas to improve this metric
    • Foster team-building activities
    • Utilise collaboration tools for projects
    • Clarify team roles and responsibilities
    • Incentivise collaborative successes
    • Monitor and reward team achievements
  • 3. Employee Satisfaction Score

    Evaluates overall employee satisfaction with the management and working conditions

    What good looks like for this metric: A typical satisfaction score ranges from 65-85%

    Ideas to improve this metric
    • Conduct satisfaction surveys regularly
    • Address individual concerns promptly
    • Provide transparent company updates
    • Enhance workplace facilities
    • Offer flexible working arrangements
  • 4. Turnover Rate

    Measures the rate at which employees leave the organisation

    What good looks like for this metric: Average turnover rates are between 10-20% annually

    Ideas to improve this metric
    • Promote career advancement internally
    • Enhance employee reward programmes
    • Offer competitive salary and benefits
    • Encourage work-life balance
    • Conduct exit interviews for insights
  • 5. 360-Degree Feedback Ratings

    Aggregates reviews provided by peers, subordinates, and managers on an employee's performance

    What good looks like for this metric: Ratings usually range from 3.5 to 4.5 out of 5

    Ideas to improve this metric
    • Train managers in giving constructive feedback
    • Implement regular 360-degree feedback sessions
    • Address feedback results in performance reviews
    • Encourage honest and open communication
    • Use feedback to guide personal development plans

Metrics for Fulfillment and growth

  • 1. Employee engagement score

    Measures the level of engagement employees feel towards their work, typically gathered through surveys

    What good looks like for this metric: 70-80%

    Ideas to improve this metric
    • Encourage open communication
    • Provide opportunities for feedback
    • Recognize and reward achievements
    • Offer professional development programs
    • Foster a positive work environment
  • 2. Employee retention rate

    Calculated as the percentage of employees who stay with the company over a specific period

    What good looks like for this metric: 85-90%

    Ideas to improve this metric
    • Create clear career paths
    • Provide competitive compensation
    • Ensure work-life balance
    • Foster a strong company culture
    • Conduct exit interviews
  • 3. Professional development participation

    Tracks the number of employees engaging in professional development activities

    What good looks like for this metric: 60-75%

    Ideas to improve this metric
    • Promote development opportunities
    • Subsidize costs of courses
    • Incorporate development into performance reviews
    • Provide time for learning
    • Highlight success stories
  • 4. Internal promotion rate

    Percentage of roles filled by internal candidates rather than external hires

    What good looks like for this metric: 15-20%

    Ideas to improve this metric
    • Identify and groom top talent
    • Offer leadership training
    • Create mentorship programs
    • Set clear promotion criteria
    • Monitor and address skill gaps
  • 5. Work-life balance score

    Evaluates how employees feel about their work-life balance, often measured through surveys

    What good looks like for this metric: 70-80%

    Ideas to improve this metric
    • Implement flexible work hours
    • Encourage taking vacations
    • Promote wellness programs
    • Regularly assess workloads
    • Provide support for remote work

Tracking your HR metrics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

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Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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