What are Efficiency metrics?
Developing an effective Efficiency metrics can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.
Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.
Find Efficiency metrics with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.
Examples of Efficiency metrics and KPIs
Metrics for Talent acquisition success
1. Time to hire
The average number of days taken to fill a job vacancy from when the job opening is posted to when the candidate accepts the offer
What good looks like for this metric: 30-45 days
Ideas to improve this metric- Streamline the interview process
- Use recruiting software to track applications
- Build a talent pipeline before positions open
- Improve job descriptions to attract qualified candidates
- Train hiring managers on effective interview techniques
2. Quality of hire
Measures the value a new hire adds to the company, often assessed by their performance ratings, retention rates, and manager satisfaction
What good looks like for this metric: 80-90% satisfaction rate
Ideas to improve this metric- Align hiring criteria with job performance
- Implement structured onboarding programs
- Collect feedback from multiple stakeholders
- Conduct regular performance reviews
- Provide continuous training and support
3. Offer acceptance rate
The percentage of job offers that are accepted by candidates out of the total number of offers extended
What good looks like for this metric: 80-90%
Ideas to improve this metric- Ensure competitive compensation packages
- Improve candidate experience during the interview process
- Communicate company culture clearly
- Address candidate concerns promptly
- Personalise offer communications
4. Cost per hire
The total amount of money spent to hire a new employee, including advertising, recruitment agency fees, referral bonuses, and internal hiring costs
What good looks like for this metric: $3,000 - $5,000 per hire
Ideas to improve this metric- Use cost-effective recruiting channels
- Encourage employee referrals
- Leverage social media for recruiting
- Automate repetitive hiring tasks
- Negotiate with recruitment agencies for better rates
5. Employee retention rate
The percentage of new hires who remain with the company for a certain period, typically one year
What good looks like for this metric: 85-90%
Ideas to improve this metric- Implement robust onboarding programmes
- Foster a positive work environment
- Offer competitive benefits and salaries
- Provide opportunities for career growth
- Conduct exit interviews to identify reasons for turnover
Metrics for Hotel Performance Goals
1. Overall Experienced F&B
Measurement of guest satisfaction with food and beverage experience on a scale of 1 to 10
What good looks like for this metric: Above 8
Ideas to improve this metric- Collect regular guest feedback
- Enhance menu diversity
- Improve food presentation
- Train staff on customer service
- Conduct quality control checks
2. Brand Audit
Comprehensive review of brand standards and operational adherence resulting in a pass/fail
What good looks like for this metric: PASS
Ideas to improve this metric- Review brand standards regularly
- Conduct internal audits
- Invest in staff training
- Enhance guest interactions
- Implement corrective actions swiftly
3. Breakfast Food Quality
Assessment of guest satisfaction with breakfast food quality on a scale of 1 to 10
What good looks like for this metric: Above 7
Ideas to improve this metric- Source high-quality ingredients
- Update breakfast menu frequently
- Solicit guest feedback
- Train kitchen staff
- Implement regular taste testing
4. Cost per Cover
Average cost incurred per guest dining experience
What good looks like for this metric: Varies; targeted for reduction
Ideas to improve this metric- Analyse pricing models
- Reduce food waste
- Optimise purchasing strategies
- Streamline kitchen processes
- Monitor portion sizes
5. Revenue Growth
Percentage increase in revenue over a specified period
What good looks like for this metric: Industry average is around 5-10%
Ideas to improve this metric- Enhance upselling techniques
- Introduce new services or products
- Improve marketing strategies
- Strengthen customer loyalty programs
- Evaluate pricing strategies
Metrics for Recruitment and inclusion
1. Time to fill
Average number of days taken to fill a job vacancy from when it was posted until an offer is accepted
What good looks like for this metric: 30-50 days
Ideas to improve this metric- Streamline the interview process
- Utilise automated applicant tracking systems
- Refine job descriptions
- Leverage recruitment agencies
- Enhance employer branding
2. Offer acceptance rate
Percentage of job offers accepted by candidates out of the total offers made
What good looks like for this metric: 85-95%
Ideas to improve this metric- Ensure competitive compensation packages
- Improve the candidate experience
- Communicate career growth opportunities
- Engage with potential hires pre-offer
- Conduct market research on industry standards
3. Employee retention rate
Percentage of employees who remain with the company over a specified period
What good looks like for this metric: 85-90% annually
Ideas to improve this metric- Enhance onboarding processes
- Implement employee engagement initiatives
- Offer continuous training and development
- Foster a positive work culture
- Provide clear career advancement paths
4. Diversity ratio
The ratio of employees from diverse backgrounds compared to the total workforce
What good looks like for this metric: Varies by industry and location
Ideas to improve this metric- Create inclusive hiring practices
- Support employee resource groups
- Offer unconscious bias training
- Monitor and report on diversity metrics regularly
- Engage with diverse recruitment sources
5. Employee engagement score
Measurement of how engaged and satisfied employees are with their work environment
What good looks like for this metric: 65-85%
Ideas to improve this metric- Conduct regular employee surveys
- Act on feedback received from employees
- Implement work-life balance initiatives
- Encourage open communication
- Recognise and reward employee contributions
Metrics for Frontend Development Skill Assessment
1. Code Quality
Assesses the readability, structure, and efficiency of the written code in HTML, CSS, and JavaScript
What good looks like for this metric: Clean, well-commented code with no linting errors
Ideas to improve this metric- Utilise code linters and formatters
- Adopt a consistent coding style
- Refactor code regularly
- Practise writing clear comments
- Review code with peers
2. Page Load Time
Measures the time it takes for a webpage to fully load in a browser
What good looks like for this metric: Less than 3 seconds
Ideas to improve this metric- Minimise HTTP requests
- Optimise image sizes
- Use CSS and JS minification
- Leverage browser caching
- Use content delivery networks
3. Responsive Design
Evaluates how well a website adapts to different screen sizes and devices
What good looks like for this metric: Seamless functionality across all devices
Ideas to improve this metric- Use relative units like percentages
- Implement CSS media queries
- Test designs on multiple devices
- Adopt a mobile-first approach
- Utilise frameworks like Bootstrap
4. Cross-browser Compatibility
Ensures a website functions correctly across different web browsers
What good looks like for this metric: Consistent experience on all major browsers
Ideas to improve this metric- Test site on all major browsers
- Use browser-specific prefixes
- Avoid deprecated features
- Employ browser compatibility tools
- Regularly update code for latest standards
5. User Experience (UX)
Measures how user-friendly and intuitive the interface is for users
What good looks like for this metric: High user satisfaction and easy navigation
Ideas to improve this metric- Simplify navigation structures
- Ensure consistent design patterns
- Conduct user testing regularly
- Gather and implement user feedback
- Improve the accessibility of designs
Metrics for IT Department Efficiency
1. Incident Response Time
The average time it takes for the IT department to respond to an incident after it is reported.
What good looks like for this metric: 30 minutes to 1 hour
Ideas to improve this metric- Implement automated alert systems
- Conduct regular training sessions
- Set up a 24/7 support team
- Streamline incident escalation processes
- Utilise incident management tools
2. First Contact Resolution Rate
The percentage of IT issues resolved during the first contact with the user.
What good looks like for this metric: 70% to 80%
Ideas to improve this metric- Enhance self-service tools and resources
- Improve knowledge base quality
- Conduct specialised training for support staff
- Implement a feedback loop for continuous improvement
- Use advanced diagnostic tools
3. System Uptime
The percentage of time that IT systems are operational and available for use.
What good looks like for this metric: 99% to 99.9%
Ideas to improve this metric- Regularly update and patch systems
- Implement high availability solutions
- Conduct regular system monitoring
- Perform routine maintenance checks
- Use redundant systems
4. User Satisfaction Score
The average satisfaction rating given by users after IT services are provided.
What good looks like for this metric: 4.0 to 4.5 out of 5
Ideas to improve this metric- Offer regular customer service training
- Obtain user feedback and act on it
- Enhance communication channels
- Implement a user-friendly ticketing system
- Provide regular updates to users
5. Mean Time to Repair (MTTR)
The average time taken to fully repair an IT issue after it is reported.
What good looks like for this metric: 2 to 4 hours
Ideas to improve this metric- Improve diagnostic procedures
- Use automated repair tools
- Maintain an updated inventory of spare parts
- Enhance collaboration between IT teams
- Conduct thorough post-incident reviews
Metrics for Automation in Business Units
1. Process Automation Rate
Percentage of business processes currently automated compared to the total processes possible
What good looks like for this metric: 20-30%
Ideas to improve this metric- Conduct a thorough process audit
- Identify repetitive manual tasks
- Leverage robotic process automation tools
- Invest in staff training for technology adoption
- Establish clear automation goals
2. Time Saved Through Automation
Amount of time saved as a result of implementing automation in business processes
What good looks like for this metric: 10-50% time reduction
Ideas to improve this metric- Analyse current process time expenditures
- Prioritise automation of most time-consuming tasks
- Collaborate with departments to streamline processes
- Continuously measure time savings
- Optimise processes post-automation
3. Cost Reduction Due to Automation
Financial savings accrued from reducing manual labour and errors via automation
What good looks like for this metric: 15-30% cost reduction
Ideas to improve this metric- Assess cost structures before automation
- Focus on high-cost processes for automation
- Use cost-effective automation solutions
- Regularly evaluate cost savings
- Scale successful automation projects
4. Error Reduction Rate
Decrease in errors in business processes as a result of automation
What good looks like for this metric: 30-70% reduction in errors
Ideas to improve this metric- Identify error-prone processes
- Use high-accuracy automation technologies
- Implement continuous error monitoring systems
- Train employees on new automated systems
- Review error rates regularly to refine processes
5. Employee Satisfaction with Automation
Degree to which employees are satisfied with the automation tools and their impact on work
What good looks like for this metric: 70-85% satisfaction rate
Ideas to improve this metric- Conduct employee satisfaction surveys
- Provide comprehensive training sessions
- Encourage employee feedback on automation tools
- Create a support system for employees
- Highlight benefits of automation to employees
Metrics for Container Movement Tracking
1. On-time Arrival Rate
Percentage of containers arriving at the port on schedule
What good looks like for this metric: 95%-99%
Ideas to improve this metric- Automate scheduling notices
- Use real-time tracking tools
- Coordinate with logistics partners
- Optimise route planning
- Implement contingency protocols
2. Container Dwell Time
Average time containers remain at the terminal before offloading
What good looks like for this metric: 2-3 days
Ideas to improve this metric- Upgrade processing systems
- Streamline customs procedures
- Enhance coordination with transport
- Schedule timed offloading
- Implement penalty charges for delays
3. Container Utilisation Rate
Percentage of container space effectively used during transport
What good looks like for this metric: 80%-85%
Ideas to improve this metric- Conduct regular audits
- Implement container sharing
- Evaluate cargo plans
- Invest in container optimisation software
- Train staff on best loading practices
4. Compliance Incidents
Number of compliance-related issues reported in container tracking
What good looks like for this metric: 1-2 per quarter
Ideas to improve this metric- Conduct regular staff training
- Update compliance protocols
- Implement an incident reporting system
- Review past incidents for trends
- Foster a culture of transparency
5. System Uptime
Percentage of time the Trutrack system is operating without issues
What good looks like for this metric: 99%-99.9%
Ideas to improve this metric- Schedule regular system maintenance
- Use reliable servers
- Ensure adequate IT support
- Implement redundancy measures
- Monitor system performance continuously
Metrics for Internal Auditor Performance
1. Audit Completion Rate
The percentage of planned audits completed in a given period
What good looks like for this metric: 90%-95% completion rate
Ideas to improve this metric- Set clear priorities for audits
- Allocate resources effectively
- Enhance time management skills
- Streamline audit processes
- Regularly review audit plans
2. Number of Findings per Audit
Average number of findings identified during each audit
What good looks like for this metric: 2-5 findings per audit
Ideas to improve this metric- Improve risk assessment techniques
- Incorporate data analytics in audits
- Enhance auditor training programmes
- Focus on high-risk areas
- Use checklists to standardise audits
3. Implementation Rate of Audit Recommendations
Percentage of audit recommendations implemented within the agreed timelines
What good looks like for this metric: 80% implementation within 90 days
Ideas to improve this metric- Ensure recommendations are actionable
- Engage with auditees to understand constraints
- Follow up regularly on recommendations
- Provide practical solutions
- Prioritise high-impact recommendations
4. External Audit Discrepancy
Comparison between internal audit findings and external audit findings
What good looks like for this metric: Less than 5% discrepancy
Ideas to improve this metric- Align internal audit focus with external audits
- Improve coordination with external auditors
- Regularly update auditing standards
- Review and improve audit documentation
- Provide sufficient training to internal auditors
5. Audit Cost Efficiency
Cost of auditing per audit presented as a value component to business value
What good looks like for this metric: $5,000-$10,000 per audit
Ideas to improve this metric- Implement cost-saving technologies
- Opt for risk-based audit planning
- Streamline the audit process
- Utilise a hybrid auditing team (internal and external)
- Automate repetitive tasks where possible
Metrics for Device Usage Analysis
1. Data Processing Throughput
Measures the amount of data processed successfully within a given time frame, typically in gigabytes per second (GB/s)
What good looks like for this metric: Varies by system but often >1 GB/s for high-performing systems
Ideas to improve this metric- Increase hardware capabilities
- Optimise software algorithms
- Implement data compression techniques
- Use parallel processing
- Upgrade network infrastructure
2. Latency
Time taken from input to desired data processing action, measured in milliseconds (ms)
What good looks like for this metric: <100 ms for high-performing systems
Ideas to improve this metric- Enhance server response time
- Minimise data travel distance
- Optimise application code
- Utilise content delivery networks
- Implement load balancers
3. Error Rate
Percentage of errors during data processing compared to total operations, measured as a %
What good looks like for this metric: <5% for acceptable performance
Ideas to improve this metric- Implement error-handling codes
- Train systems with more robust datasets
- Regularly update software
- Conduct thorough system testing
- Improve data input validity checks
4. Disk I/O Rate
Measures read and write operations per second on storage devices, expressed in IOPS (input/output operations per second)
What good looks like for this metric: >10,000 IOPS for SSDs, lower for HDDs
Ideas to improve this metric- Upgrade to faster storage solutions
- Redistribute data loads
- Increase cache sizes
- Use faster file systems
- Optimise database queries
5. Resource Utilisation
Percentage of CPU, memory, and network bandwidth being used, expressed as a %
What good looks like for this metric: 75-85% for efficient resource use
Ideas to improve this metric- Perform regular system monitoring
- Distribute workloads more evenly
- Implement scalable cloud solutions
- Prioritise critical processes
- Utilise virtualisation
Metrics for Success of recruitment campaigns
1. Cost per hire
Total recruiting costs divided by the number of hires within a specified time frame
What good looks like for this metric: USD 4,000 - USD 6,000
Ideas to improve this metric- Optimize job advertisement placements
- Leverage employee referrals
- Automate parts of the recruitment process
- Negotiate better rates with recruitment agencies
- Enhance employer branding
2. Time to fill
Average number of days it takes to fill a position from the moment the job is posted until an offer is accepted
What good looks like for this metric: 30 - 45 days
Ideas to improve this metric- Streamline the interview process
- Implement applicant tracking systems
- Pre-screen candidates effectively
- Improve job descriptions
- Build a talent pipeline
3. Quality of hire
Performance of new hires compared to existing employees, often measured after the first year
What good looks like for this metric: Similar or higher performance compared to existing employees
Ideas to improve this metric- Enhance candidate assessment methods
- Use behavioural interviewing techniques
- Improve onboarding processes
- Encourage ongoing employee development
- Gather and act on feedback from new hires
4. Retention rate
Percentage of new hires that remain with the company for a specified period, usually one year
What good looks like for this metric: 75%-80%
Ideas to improve this metric- Improve company culture
- Provide career development opportunities
- Offer competitive salaries and benefits
- Enhance employee engagement
- Conduct stay interviews
5. Offer acceptance rate
Percentage of job offers extended that are accepted by candidates
What good looks like for this metric: 90% or higher
Ideas to improve this metric- Ensure competitive compensation packages
- Communicate clear career growth opportunities
- Build a strong employer brand
- Maintain a consistent and engaging recruitment process
- Gather feedback from candidates who decline offers
Metrics for Software Developer Leadership KPIs
1. Team Velocity
Measures the amount of work completed by a team during a sprint or iteration
What good looks like for this metric: Typically varies based on team size and complexity of tasks
Ideas to improve this metric- Improve task estimation accuracy
- Use consistent metrics over time
- Remove bottlenecks in the process
- Enhance collaboration within the team
- Provide adequate resources and support
2. Code Quality
Assesses the quality of code based on factors like complexity, maintainability, and bug count
What good looks like for this metric: Low defect rate and maintainable code structure
Ideas to improve this metric- Implement code review practices
- Use automated testing tools
- Adopt coding standards
- Conduct regular code refactoring
- Encourage continuous learning and training
3. Lead Time
The time taken from task assignment to its completion
What good looks like for this metric: Typically between 1-2 weeks for small to medium tasks
Ideas to improve this metric- Prioritize tasks effectively
- Minimize task switching
- Improve process efficiency
- Streamline communication channels
- Utilize efficient project management tools
4. Employee Satisfaction
Measures team members’ contentment and engagement at work
What good looks like for this metric: Aiming for a high satisfaction score on surveys
Ideas to improve this metric- Regularly solicit feedback
- Provide career development opportunities
- Foster a positive work environment
- Offer competitive compensation and benefits
- Recognize and reward good performance
5. Sprint Goal Success Rate
Percentage of sprints where the team achieves the sprint goal
What good looks like for this metric: 80-90% sprint goal success rate
Ideas to improve this metric- Set clear and realistic goals
- Ensure goals align with broader objectives
- Assess and address risks proactively
- Enhance team focus on sprint objectives
- Track progress regularly during sprints
Metrics for Improving DevOps Performance
1. Deployment Frequency
Measures how often new updates are deployed to production
What good looks like for this metric: Once per week
Ideas to improve this metric- Automate deployment processes
- Implement continuous integration
- Use feature toggles
- Practice trunk-based development
- Reduce batch sizes
2. Lead Time for Changes
Time taken from code commit to deployment in production
What good looks like for this metric: One day to one week
Ideas to improve this metric- Improve code review process
- Minimise work in progress
- Optimise build processes
- Automate testing pipelines
- Implement parallel builds
3. Mean Time to Recovery
Time taken to recover from production failures
What good looks like for this metric: Less than one hour
Ideas to improve this metric- Implement robust monitoring tools
- Create a clear incident response plan
- Use canary releases
- Conduct regular disaster recovery drills
- Enhance rollback procedures
4. Change Failure Rate
Percentage of changes that result in production failures
What good looks like for this metric: Less than 15%
Ideas to improve this metric- Increase test coverage
- Perform thorough code reviews
- Conduct root cause analysis
- Use static code analysis tools
- Implement infrastructure as code
5. Cycle Time
Time to complete one development cycle from start to finish
What good looks like for this metric: Two weeks
Ideas to improve this metric- Adopt agile methodologies
- Limit work in progress
- Use time-boxed sprints
- Continuously prioritise tasks
- Improve collaboration among teams
Metrics for Cultivate Strategic Agility
1. Time to Market
The time it takes for the bank to develop a new product or service and introduce it to the market
What good looks like for this metric: 3-6 months
Ideas to improve this metric- Streamline development processes
- Enhance team collaboration
- Implement agile methodologies
- Invest in predictive analytics
- Reduce approval bottlenecks
2. Customer Feedback Cycle Time
The time it takes to gather customer feedback and make adjustments based on it
What good looks like for this metric: 2-4 weeks
Ideas to improve this metric- Utilise real-time feedback tools
- Empower frontline employees
- Shorten decision-making processes
- Increase frequency of customer surveys
- Adopt customer-centric technologies
3. Employee Adaptability Rating
The ability of employees to adapt to new processes, tools, and approaches
What good looks like for this metric: 8/10
Ideas to improve this metric- Provide ongoing training programs
- Offer incentives for skill development
- Encourage a growth mindset culture
- Implement job rotation programs
- Foster open communication channels
4. Change Management Success Rate
The percentage of successful changes implemented in processes, systems, or services
What good looks like for this metric: 80%
Ideas to improve this metric- Follow structured change management frameworks
- Increase stakeholder engagement
- Conduct regular impact assessments
- Enhance communication during change initiatives
- Utilise feedback from previous change efforts
5. Innovation Index
A measure of the bank's innovation output, including the number of new initiatives or product offerings
What good looks like for this metric: 10-15 initiatives per year
Ideas to improve this metric- Encourage cross-departmental brainstorming
- Allocate dedicated resources for innovation
- Foster a culture of experimentation
- Implement an ideas management platform
- Regularly review and adapt innovation goals
Metrics for AI in Assignment Rubrics
1. Time Saved Creating Rubrics
The amount of time saved when using AI compared to traditional methods for creating assignment and grading rubrics
What good looks like for this metric: 20-30% time reduction
Ideas to improve this metric- Automate repetitive tasks
- Utilise AI suggestions for common criteria
- Implement AI feedback loops
- Train staff on AI tools
- Streamline rubric creation processes
2. Consistency of Grading
The uniformity in applying grading standards when using AI-generated rubrics across different assignments and graders
What good looks like for this metric: 90-95% consistency
Ideas to improve this metric- Use AI for grading calibration
- Standardise rubric templates
- Provide grader training sessions
- Incorporate peer reviews
- Regularly update rubrics
3. Accuracy of AI Suggestions
The correctness and relevance of AI-generated rubric elements compared to expert-generated criteria
What good looks like for this metric: 85-95% accuracy
Ideas to improve this metric- Customise AI settings
- Review AI outputs with experts
- Incorporate machine learning feedback
- Regularly update AI models
- Collect user feedback
4. User Satisfaction With Rubrics
The level of satisfaction among educators and students with AI-created rubrics in terms of clarity and usefulness
What good looks like for this metric: 70-80% satisfaction rate
Ideas to improve this metric- Conduct satisfaction surveys
- Gather and implement feedback
- Offer training on rubric interpretation
- Enhance user interface
- Continuously update rubric features
5. Overall Cost of Rubric Creation
Total expenses saved by using AI tools over traditional methods for creating and managing rubrics
What good looks like for this metric: 10-15% cost reduction
Ideas to improve this metric- Analyse cost-benefit regularly
- Leverage cloud-based AI solutions
- Negotiate better software licensing
- Train in-house AI experts
- Integrate AI with existing systems
Metrics for Addressing UX Issues
1. User Satisfaction Score
Measures how satisfied users are with the product, often gathered through surveys after using the product
What good looks like for this metric: 75% or above
Ideas to improve this metric- Enhance user interface clarity
- Simplify navigation structure
- Improve load times
- Incorporate user feedback regularly
- Conduct regular usability testing
2. Time on Task
The average amount of time it takes for users to complete a specific task within the product
What good looks like for this metric: 1-3 minutes
Ideas to improve this metric- Streamline task processes
- Provide clear instructions
- Automate repetitive tasks
- Use progress indicators
- Minimize distracting elements
3. Error Rate
Measures the number of errors users make when interacting with the product
What good looks like for this metric: Less than 5%
Ideas to improve this metric- Add in-line validation
- Provide clear error messages
- Use consistent design patterns
- Conduct thorough testing
- Offer user training or tutorials
4. Net Promoter Score (NPS)
Assesses the likelihood of users recommending the product to others, measured through surveys
What good looks like for this metric: Minimum of 30
Ideas to improve this metric- Enhance product features
- Improve customer support
- Regularly update the product
- Focus on reliability
- Encourage users to share feedback
5. Task Success Rate
The percentage of correctly completed tasks by users on their first attempt
What good looks like for this metric: Over 80%
Ideas to improve this metric- Clarify task objectives
- Simplify complex tasks
- Design intuitive user flows
- Provide contextual help
- Test with real users regularly
Tracking your Efficiency metrics
Having a plan is one thing, sticking to it is another.
Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.
A tool like Tability can also help you by combining AI and goal-setting to keep you on track.
Tability's check-ins will save you hours and increase transparencyMore metrics recently published
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- The best metrics for Performance Management
- The best metrics for Empowering Innovation and Service Delivery
Planning resources
OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:
- To learn: What are OKRs? The complete 2024 guide
- Blog posts: ODT Blog
- Success metrics: KPIs examples