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4 examples of It Infrastructure Team metrics and KPIs

What are It Infrastructure Team metrics?

Crafting the perfect It Infrastructure Team metrics can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

Find It Infrastructure Team metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of It Infrastructure Team metrics and KPIs

Metrics for Monitor data growth accuracy

  • 1. Total Data Volume

    The total amount of data stored in a database or system, measured in gigabytes or terabytes

    What good looks like for this metric: Evaluated monthly; varies by industry

    Ideas to improve this metric
    • Regularly audit stored data
    • Use data compression techniques
    • Implement data archiving policies
    • Evaluate data storage solutions
    • Automate data clean-up processes
  • 2. Growth Rate of Data Volume

    The percentage increase in data over a specific period, typically month-over-month

    What good looks like for this metric: Generally should not exceed 5% monthly

    Ideas to improve this metric
    • Review data input processes
    • Set growth targets
    • Analyse growth trends
    • Identify unnecessary data accumulation
    • Implement stricter data entry policies
  • 3. Percentage of Duplicate Records

    The proportion of records that appear more than once in a database

    What good looks like for this metric: Aim for less than 1% duplication

    Ideas to improve this metric
    • Use data deduplication tools
    • Standardise data entry fields
    • Conduct regular data audits
    • Train staff on data entry
    • Implement unique identifiers
  • 4. Data Accuracy Rate

    The percentage of data that is correct and free from error

    What good looks like for this metric: Should be above 95%

    Ideas to improve this metric
    • Conduct regular data quality checks
    • Provide data entry training
    • Utilise automated validation tools
    • Standardise data formats
    • Implement error logging
  • 5. Record Completeness Rate

    The percentage of records that have all required fields filled out

    What good looks like for this metric: Should remain above 90%

    Ideas to improve this metric
    • Ensure all required fields are filled
    • Review and update data entry templates
    • Implement data input checks
    • Improve user data input interfaces
    • Incentivise complete data entry

Metrics for Device Usage Analysis

  • 1. Data Processing Throughput

    Measures the amount of data processed successfully within a given time frame, typically in gigabytes per second (GB/s)

    What good looks like for this metric: Varies by system but often >1 GB/s for high-performing systems

    Ideas to improve this metric
    • Increase hardware capabilities
    • Optimise software algorithms
    • Implement data compression techniques
    • Use parallel processing
    • Upgrade network infrastructure
  • 2. Latency

    Time taken from input to desired data processing action, measured in milliseconds (ms)

    What good looks like for this metric: <100 ms for high-performing systems

    Ideas to improve this metric
    • Enhance server response time
    • Minimise data travel distance
    • Optimise application code
    • Utilise content delivery networks
    • Implement load balancers
  • 3. Error Rate

    Percentage of errors during data processing compared to total operations, measured as a %

    What good looks like for this metric: <5% for acceptable performance

    Ideas to improve this metric
    • Implement error-handling codes
    • Train systems with more robust datasets
    • Regularly update software
    • Conduct thorough system testing
    • Improve data input validity checks
  • 4. Disk I/O Rate

    Measures read and write operations per second on storage devices, expressed in IOPS (input/output operations per second)

    What good looks like for this metric: >10,000 IOPS for SSDs, lower for HDDs

    Ideas to improve this metric
    • Upgrade to faster storage solutions
    • Redistribute data loads
    • Increase cache sizes
    • Use faster file systems
    • Optimise database queries
  • 5. Resource Utilisation

    Percentage of CPU, memory, and network bandwidth being used, expressed as a %

    What good looks like for this metric: 75-85% for efficient resource use

    Ideas to improve this metric
    • Perform regular system monitoring
    • Distribute workloads more evenly
    • Implement scalable cloud solutions
    • Prioritise critical processes
    • Utilise virtualisation

Metrics for Handling Log Files

  • 1. Throughput

    Measures the number of log files processed per minute to ensure the service meets the 40k requirement

    What good looks like for this metric: 40,000 log files per minute

    Ideas to improve this metric
    • Optimize log processing algorithms
    • Upgrade server hardware
    • Use a load balancer to distribute requests
    • Implement batch processing for logs
    • Minimize unnecessary logging
  • 2. Latency

    Measures the time it takes to process each log file from receipt to completion

    What good looks like for this metric: Less than 100 milliseconds

    Ideas to improve this metric
    • Streamline data pathways
    • Prioritise real-time log processing
    • Identify and remove processing bottlenecks
    • Utilise caching mechanisms
    • Optimize database queries
  • 3. Error Rate

    Tracks the percentage of log files that are not processed correctly

    What good looks like for this metric: Less than 1%

    Ideas to improve this metric
    • Implement robust error handling mechanisms
    • Conduct regular integration tests
    • Utilise validation before processing logs
    • Enhance logging system for transparency
    • Review and improve exception handling
  • 4. Resource Utilisation

    Measures the use of CPU, memory, and network to ensure efficient handling of logs

    What good looks like for this metric: Below 80% for CPU and memory utilisation

    Ideas to improve this metric
    • Optimize code for better performance
    • Implement vertical or horizontal scaling
    • Regularly monitor and adjust resource allocation
    • Use lightweight libraries or frameworks
    • Run performance diagnostics regularly
  • 5. System Uptime

    Tracks the percentage of time the system is operational and able to handle log files

    What good looks like for this metric: 99.9% uptime

    Ideas to improve this metric
    • Implement redundancies in infrastructure
    • Schedule regular maintenance
    • Monitor system health continuously
    • Use reliable cloud services
    • Establish quick recovery protocols

Metrics for Empowering Innovation and Service Delivery

  • 1. System Uptime

    The percentage of time the infrastructure is operational and accessible to users.

    What good looks like for this metric: 99.9%

    Ideas to improve this metric
    • Implement redundancy systems
    • Perform regular maintenance checks
    • Upgrade hardware components
    • Monitor using advanced tools
    • Develop a disaster recovery plan
  • 2. Service Response Time

    The average time taken to respond to service requests or queries from users.

    What good looks like for this metric: Less than 3 seconds

    Ideas to improve this metric
    • Optimise server configurations
    • Use load balancing techniques
    • Increase bandwidth availability
    • Implement caching strategies
    • Enhance database management
  • 3. User Satisfaction Score

    A measure of user satisfaction collected through surveys and feedback forms.

    What good looks like for this metric: Above 85%

    Ideas to improve this metric
    • Conduct regular user feedback sessions
    • Implement a user-friendly interface
    • Deliver consistent customer support
    • Analyse feedback for improvements
    • Introduce regular updates based on suggestions
  • 4. Innovation Adoption Rate

    The percentage of new features or innovations adopted by users over time.

    What good looks like for this metric: Above 60%

    Ideas to improve this metric
    • Promote new features actively
    • Provide training sessions for users
    • Offer incentives for early adoption
    • Simplify the onboarding process
    • Use user testimonials to encourage uptake
  • 5. Incident Resolution Time

    The average time taken to resolve incidents or issues reported within the infrastructure.

    What good looks like for this metric: Under 4 hours

    Ideas to improve this metric
    • Maintain a knowledgeable support team
    • Use automated incident detection
    • Streamline the issue escalation process
    • Maintain a robust incident management tool
    • Review and refine resolution procedures

Tracking your It Infrastructure Team metrics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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