The strategy to improve employee engagement NPS from 72% to 90% in the retail global service centre is multifaceted, focusing on communication, culture, and professional growth. Enhancing communication involves actions like monthly town hall meetings and anonymous feedback platforms to address concerns and foster transparency. For example, the use of surveys can ensure employees feel heard and involved in shaping policies.
Fostering a supportive workplace includes diversity programs and mental health resources. Regular team activities and flexibility in work arrangements, like remote work options, can boost morale and inclusion, allowing employees to thrive in a nurturing environment.
Investing in development is crucial, offering workshops, mentorships, and opportunities for advancement. Programs like job shadowing and access to educational resources ensure employees can progress in their careers. Recognizing achievements and providing scholarships further encourages growth and commitment to the company.
The strategies
⛳️ Strategy 1: Enhance communication and feedback loops
- Conduct monthly town hall meetings to share company updates and address employee concerns
- Implement an anonymous online feedback platform to gather honest employee opinions
- Establish regular one-on-one check-ins between employees and their direct managers
- Create cross-departmental teams to work on company-wide projects and initiatives
- Train managers on effective communication techniques and active listening skills
- Develop an internal newsletter to keep employees informed about important events and changes
- Host quarterly focus group sessions to discuss specific areas of employee experience
- Utilise surveys to gather input on new policies and programmes, ensuring transparency
- Set up suggestion boxes in the office for employees to propose ideas for improvement
- Regularly update staff on action taken from feedback to demonstrate responsiveness
⛳️ Strategy 2: Foster a supportive and inclusive work culture
- Launch a diversity and inclusion programme with regular training sessions
- Organise quarterly team-building activities to strengthen team bonds and trust
- Introduce mental health support resources, such as access to a counsellor or wellness app
- Create employee resource groups for various interests and demographics
- Ensure managers receive training on recognising and mitigating unconscious bias
- Provide opportunities for peer recognition, such as an 'Employee of the Month' programme
- Schedule regular social events and team outings to encourage informal engagement
- Implement flexible work arrangements, such as remote work and flexible hours
- Facilitate 'buddy' systems for new employees to ease their integration
- Maintain an open-door policy for employees to discuss any concerns with HR
⛳️ Strategy 3: Invest in professional development and career growth
- Offer regular skill enhancement workshops and training sessions to employees
- Create personalised development plans through annual review meetings
- Set up a mentorship programme to pair employees with experienced leaders
- Encourage lateral movement within the company by promoting job shadowing opportunities
- Sponsor employees to attend relevant external conferences and seminars
- Provide access to online learning platforms for continuous learning
- Recognise and reward employees who pursue further education or certifications
- Establish a clear career path framework to illustrate growth opportunities
- Conduct regular performance reviews to identify areas for improvement and advancement
- Allocate funds for higher education scholarships for employees aiming to upskill
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
