OKR template to enhance productivity of IT Service Desk Analysts and maintain SLAs
Your OKR template
Secondly, the OKR aims at decreasing the average ticket resolution time by 15%. This objective is set to be achieved by establishing protocols for handling complex tickets, implementing advanced ticket resolution training, and investing in software that will automate ticket resolution.
Moreover, increasing the customer satisfaction rate to 90% is another significant objective. This initiative is backed with strategies like enhancing customer service training for staff, conducting customer feedback surveys for identifying improvement areas, and creating effective customer loyalty programs.
Therefore, these objectives aim at improving staff effectiveness, ticket resolution time, and overall customer satisfaction rate. They reflect the goal to elevate service quality by prioritizing crucial issues and promptly resolving customer problems.
ObjectiveEnhance productivity of IT Service Desk Analysts and maintain SLAs
KRReduce weekly outstanding tickets by 20%
Increase feedback and training to improve first-call resolution rates- Prioritize resolution of high-priority and oldest tickets first
- Implement an automated reminder system for unresolved tickets
- KRDecrease the average ticket resolution time by 15%
- Establish escalation protocols for complex tickets
- Implement advanced ticket resolution training for customer service staff
- Invest in technological software to automate ticket resolution
- KRIncrease customer satisfaction rate to 90%
- Enhance customer service training for staff
- Implement customer feedback surveys to identify areas requiring improvement
- Create effective customer loyalty programs
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale