OKR template to improve the efficiency of the chargeback recovery process

public-lib · Published 9 months ago

Your OKR template

This OKR focuses on making the chargeback recovery process more efficient. The primary objective is to bolster the recovery rate by a quarter. Key tactics include the optimization of billing descriptors, the implementation of superior fraud detection software, and staff training on optimal dispute resolution techniques.

The second outcome targets a reduction of the recovery processing time by 15%. To accomplish this, we aim to make our staff proficient in efficient recovery processes, increase investment in automation for recovery-related software, and implement strategies to simplify recovery procedures.

Another critical objective is to drop the rate of unresolved chargebacks by a fifth. This will be achieved by continually updating and scrutinizing charging policies, implementing rigid customer verification processes, and training staff in identifying potential fraud instances.

Overall, the OKR aims to streamline, optimize, and refine the chargeback recovery process to improve efficiency, speed, and resolution rate. By addressing these three critical areas, we anticipate notable progress in our chargeback recovery function.

ObjectiveImprove the efficiency of the chargeback recovery process
KRIncrease chargeback recovery rate by 25%
Review and optimize billing descriptors
Implement advanced fraud detection software
Train staff on effective dispute resolution techniques
KRReduce recovery processing time by 15%
Train staff on time-efficient recovery processes
Invest in automated recovery-based software to improve efficiency
Implement process improvement strategies to streamline recovery procedures
KRMinimize unresolved chargebacks by 20%
Regularly update and review charging policies
Implement stricter customer verification measures
Train staff to identify potential fraud

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale