OKR template to successful migration of accounts to the new portal
This OKR evaluates the progress towards transferring accounts to a new portal. One of the objectives is to train 90% of customers in using the new portal during the quarter. This is attained through extensive follow-ups, developing training materials, and scheduling webinars for the customers.
The second objective is geared towards migrating 70% of accounts to the new portal within the first month. This is facilitated by meticulous monitoring of the migration process and prompt rectification of any issues. Also, identification of transition-ready accounts for migration and implementation of an effective migration strategy are regarded as vital.
The third outcome is to limit customer complaints related to migration to less than 5%. A thorough migration guide for customers would be provided, as well as robust pre-migration customer communication. Ameliorating post-migration customer support services is also one of the initiatives.
The title of this OKR is "Successful migration of accounts to the new portal." This implies that the focus will be on efficiently moving customers' accounts to a new portal while ensuring the customers are well-trained and comfortable with the new platform, with minimal migration-related complaints.
The second objective is geared towards migrating 70% of accounts to the new portal within the first month. This is facilitated by meticulous monitoring of the migration process and prompt rectification of any issues. Also, identification of transition-ready accounts for migration and implementation of an effective migration strategy are regarded as vital.
The third outcome is to limit customer complaints related to migration to less than 5%. A thorough migration guide for customers would be provided, as well as robust pre-migration customer communication. Ameliorating post-migration customer support services is also one of the initiatives.
The title of this OKR is "Successful migration of accounts to the new portal." This implies that the focus will be on efficiently moving customers' accounts to a new portal while ensuring the customers are well-trained and comfortable with the new platform, with minimal migration-related complaints.
Successful migration of accounts to the new portal
Train 90% of customers on the new portal's usage and features by end of the quarter
Follow up with customers post-webinar to assess learning and reinforce training- Develop comprehensive training materials for the new portal's usage and features
- Schedule and conduct training webinars for customers on new portal
- Achieve 70% accounts migration within the first month of the quarter
- Monitor migration process, rectify any issues promptly
- Identify all transition-ready accounts for migration
- Develop and implement a comprehensive migration strategy
- Minimize migration-related customer complaints to less than 5%
- Provide detailed migration guide to customers
- Implement comprehensive pre-migration customer communication
- Enhance post-migration customer support services