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What are Crm System Improvement OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.
We've tailored a list of OKRs examples for Crm System Improvement to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Crm System Improvement OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Crm System Improvement OKRs examples
You will find in the next section many different Crm System Improvement Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
OKRs to improve efficiency and effectiveness of our CRM system
- ObjectiveImprove efficiency and effectiveness of our CRM system
- KRIncrease sales productivity by 25% through better CRM system integration with sales processes
- Implement necessary upgrades and modifications to CRM system for seamless integration
- Analyze current CRM system and identify areas for improvement and integration
- Monitor and measure sales productivity regularly to track progress and make further adjustments
- Train sales team on effective utilization of CRM system and integrated sales processes
- KRImprove customer satisfaction by achieving a 15% increase in CRM system usability
- Regularly monitor user feedback and make incremental adjustments to enhance CRM system usability
- Collaborate with UX designers to redesign the user interface based on user feedback
- Conduct user research to identify pain points and areas for improving CRM system usability
- Implement training sessions to educate employees on how to effectively utilize CRM features
- KRReduce time spent on data entry by 30% through automation and streamlined processes
- Implement data entry automation tools and software
- Analyze data entry processes and identify bottlenecks for streamlining
- Train employees on efficient data entry techniques and tools
- Regularly monitor and evaluate data entry processes for ongoing improvements
- KRIncrease user adoption rate of the new CRM system by 20%
- Implement regular communication channels to share success stories and benefits of the CRM system
- Assign CRM system ambassadors who can provide ongoing support and guidance to users
- Provide comprehensive training sessions for all employees on using the new CRM system
- Offer incentives and rewards for employees who actively use and promote the CRM system
Crm System Improvement OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Crm System Improvement OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to enhance career growth of junior team members through mentorship OKRs to successfully complete and submit a quality financial report within 5 days OKRs to drive revenue growth through personalisation OKRs to establish robust Master Data needs for TM OKRs to enhance leadership skills via online learning platform OKRs to cultivate an inclusive and engaging work environment for all employees