The strategy focuses on supporting Massmart’s strategic pillars—value, trust, and convenience—using communication, transformation, and enablement. The first part emphasizes improving communication within the organization by developing a clear plan, holding regular town hall meetings, and creating feedback platforms. For instance, regular newsletters and digital tools ensure employees are informed in real-time, fostering a culture of openness and value alignment.
The transformation initiatives involve conducting gap analyses and creating a roadmap with milestones, encouraging workshops to harness best practices, and establishing committees to oversee progress. A digital transformation project aims to streamline operations, highlighting the commitment to convenience and trust.
Employee enablement is crucial, with a focus on training and mentorship programs that reinforce the company values. Resources and toolkits aid employees in upholding these values daily. Incentive and recognition programs further encourage initiative and excellence in alignment with the strategic pillars, establishing a robust support system.
The strategies
⛳️ Strategy 1: Enhance communication across the organization
- Develop a clear internal communication plan aligned with the company's pillars
- Implement regular town hall meetings to discuss company updates related to the pillars
- Create a feedback loop platform where employees can express their views on the pillars
- Utilise digital tools for real-time updates and information sharing
- Train managers on effective communication techniques that align with company values
- Recognise employees who exemplify company values publicly
- Develop brand-consistent newsletters to reinforce the strategic pillars fortnightly
- Establish liaisons in each department for communication excellence
- Conduct surveys to assess how well the pillars are communicated
- Introduce bulletin boards with updates on company progress and pillar achievements
⛳️ Strategy 2: Implement transformation initiatives to align with strategic pillars
- Conduct a gap analysis to identify areas needing improvement concerning the pillars
- Develop a transformation roadmap with key milestones and objectives
- Implement cross-department workshops focusing on best practises for achieving value
- Leverage employee suggestions for innovation challenges related to each pillar
- Establish a transformation committee with representatives from diverse departments
- Integrate pillar-focused goals into personal development plans
- Host monthly transformation forums to report and discuss progress
- Launch a digital transformation project to streamline operations and increase convenience
- Identify and remove obstacles that hinder trust and value in everyday operations
- Track progress with KPIs aligned to each strategic pillar
⛳️ Strategy 3: Enable employees to support the strategic pillars effectively
- Provide training workshops on company values and how they relate to daily tasks
- Develop a mentorship programme that reinforces company pillars
- Increase access to resources needed to uphold company values in all roles
- Create an online toolkit with examples of excellence supporting each pillar
- Foster an inclusive culture to enhance trust and team collaboration
- Introduce incentive programmes for employees driving initiatives tied to the pillars
- Assess and improve IT systems for seamless employee enablement and task execution
- Encourage peer recognition programmes where employees can appreciate one another
- Build a knowledge-sharing platform where best practises are highlighted
- Review and enhance onboarding processes to align with strategic pillars from day one
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
