Strategies and tactics for preparing for go live: migrating accounts to new portal
The strategy to successfully migrate accounts to a new portal involves three primary steps, starting with a thorough audit of the current accounts. This includes reviewing data integrity, identifying discrepancies, and verifying the completeness of account information. Meetings with stakeholders and a comprehensive audit report follow, alongside a rectification plan to correct any issues found.
The second step emphasizes ensuring data readiness by setting up data migration tools and performing test migrations. This includes checking data mapping and conducting security tests. Scheduling the migration during off-peak hours and informing users of potential downtime is key to minimize disruptions.
The final step focuses on training and communicating with stakeholders. This involves developing training materials, scheduling sessions for staff, and creating support documents. Regular updates and feedback sessions are essential to quickly resolve issues and ensure all stakeholders are well-informed and prepared for the new portal.
The strategies
⛳️ Strategy 1: Conduct a thorough audit
- Review current accounts and data integrity
- Identify and document discrepancies in account information
- Verify account completeness and accuracy
- Flag accounts with incomplete or problematic data
- Organise meetings with stakeholders to discuss audit findings
- Compile a comprehensive audit report
- Create a plan to address audit findings
- Assign tasks to team members to rectify discrepancies
- Ensure all relevant data is backed up
- Re-audit accounts post-rectification
⛳️ Strategy 2: Ensure data readiness
- Set up data migration tools
- Perform test migrations with sample data
- Check data mapping and transformation accuracy
- Conduct penetration testing to ensure data security
- Plan for data synchronisation during the migration
- Create a rollback plan in case of migration issues
- Schedule data migration during off-peak hours
- Inform users of possible downtime
- Clear data migration logs to monitor issues
- Validate data post-migration for consistency
⛳️ Strategy 3: Train and communicate with stakeholders
- Develop training materials for new portal features
- Schedule training sessions for staff
- Provide FAQs and support documents to users
- Create an escalation path for issues
- Send regular updates to stakeholders about go-live progress
- Gather feedback from test users
- Resolve any issues raised by test users promptly
- Ensure communication channels are open and responsive
- Activate customer support for migration queries
- Review and update training materials based on feedback
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
