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2 strategies and tactics for Harmonisation

What is Harmonisation strategy?

Team success often hinges on the ability to develop and implement effective strategies and tactics. It's a bit like playing chess, except that you have more than 1 player on each side.

Crafting the perfect Harmonisation strategy can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Transfer these examples to your app of choice, or opt for Tability to help keep you on track.

How to write your own Harmonisation strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Harmonisation strategy examples

You will find in the next section many different Harmonisation tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for achieving harmonisation through communication strategies

  • ⛳️ Strategy 1: Align communication with strategic pillars

    • Develop a core message that integrates value, trust, and convenience into all communications
    • Create guidelines for consistent messaging across all platforms and channels
    • Train staff on the importance of the strategic pillars and how to communicate them effectively
    • Use customer feedback to refine and enhance messaging for clarity and impact
    • Implement a content calendar to ensure regular communication aligning with strategic pillars
    • Collaborate with all departments to ensure communication reflects the unified business approach
    • Use storytelling to highlight real-life examples of the strategic pillars in action
    • Create targeted campaigns that emphasize the benefits of value, trust, and convenience
    • Utilize visuals that reinforce the strategic pillars in marketing materials
    • Regularly review and adapt communication strategies based on performance analytics

  • ⛳️ Strategy 2: Embrace the 'Everyday low cost' philosophy

    • Conduct market research to identify key areas for reducing costs while maintaining value
    • Communicate cost-saving initiatives clearly to customers, showcasing affordability
    • Highlight 'Everyday low cost' in promotional materials and customer-facing communications
    • Collaborate with suppliers to negotiate better terms that allow cost savings transfer to customers
    • Create a dedicated team to oversee the implementation of cost-saving measures across the business
    • Monitor competitor pricing and adjust strategies to maintain a competitive edge
    • Use customer feedback to identify areas where perceived value can be enhanced
    • Train staff to communicate the benefits of cost savings to customers in-store
    • Integrate 'Everyday low cost' messaging into online and offline customer journeys
    • Review and report on cost-saving outcomes regularly to measure success

  • ⛳️ Strategy 3: Promote the 'Happy to help' customer experience

    • Develop a training program for staff centred on customer service excellence
    • Create an internal campaign to motivate staff around the 'Happy to help' ethos
    • Implement technology solutions that streamline and enhance customer service interactions
    • Regularly seek customer feedback to guide improvements in service delivery
    • Incorporate the 'Happy to help' message into all customer communications
    • Use success stories of exceptional customer service in internal and external communications
    • Offer incentives for staff who demonstrate outstanding commitment to customer satisfaction
    • Develop a customer support system that is accessible and efficient for all customers
    • Track and analyse customer service metrics to identify and address areas for improvement
    • Celebrate 'Happy to help' achievements with recognition events and rewards
harmonisationcommunicationstaff-trainermarketing-coordinatorcustomer-service-teamcost-management-team
Implement these strategies

Strategies and tactics for supporting Massmart's strategic pillars through communication, transformation, and enablement

  • ⛳️ Strategy 1: Enhance communication across the organization

    • Develop a clear internal communication plan aligned with the company's pillars
    • Implement regular town hall meetings to discuss company updates related to the pillars
    • Create a feedback loop platform where employees can express their views on the pillars
    • Utilise digital tools for real-time updates and information sharing
    • Train managers on effective communication techniques that align with company values
    • Recognise employees who exemplify company values publicly
    • Develop brand-consistent newsletters to reinforce the strategic pillars fortnightly
    • Establish liaisons in each department for communication excellence
    • Conduct surveys to assess how well the pillars are communicated
    • Introduce bulletin boards with updates on company progress and pillar achievements

  • ⛳️ Strategy 2: Implement transformation initiatives to align with strategic pillars

    • Conduct a gap analysis to identify areas needing improvement concerning the pillars
    • Develop a transformation roadmap with key milestones and objectives
    • Implement cross-department workshops focusing on best practises for achieving value
    • Leverage employee suggestions for innovation challenges related to each pillar
    • Establish a transformation committee with representatives from diverse departments
    • Integrate pillar-focused goals into personal development plans
    • Host monthly transformation forums to report and discuss progress
    • Launch a digital transformation project to streamline operations and increase convenience
    • Identify and remove obstacles that hinder trust and value in everyday operations
    • Track progress with KPIs aligned to each strategic pillar

  • ⛳️ Strategy 3: Enable employees to support the strategic pillars effectively

    • Provide training workshops on company values and how they relate to daily tasks
    • Develop a mentorship programme that reinforces company pillars
    • Increase access to resources needed to uphold company values in all roles
    • Create an online toolkit with examples of excellence supporting each pillar
    • Foster an inclusive culture to enhance trust and team collaboration
    • Introduce incentive programmes for employees driving initiatives tied to the pillars
    • Assess and improve IT systems for seamless employee enablement and task execution
    • Encourage peer recognition programmes where employees can appreciate one another
    • Build a knowledge-sharing platform where best practises are highlighted
    • Review and enhance onboarding processes to align with strategic pillars from day one
communicationtransformationmanagerliaisontransformation-committeecommunication-excellence-team
Implement these strategies

How to track your Harmonisation strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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