OKR template to create efficient service quality monitoring tools

public-lib · Published 9 months ago

Your OKR template

This OKR sets up the desired outcomes for creating efficient tools to monitor service quality. The main goals include attaining an 80% accuracy in service quality measurement, designing, and launching a beta version of the service quality monitoring tools and collecting and implementing user feedback.

The first outcome, to have 80% accuracy in service quality assessment requires tweaking service protocols, frequent employee training, and a system to track quality. The coming weeks will show the progress made from 0% up to the desired percentage.

The second outcome deals with crafting and launching a beta version of the service quality monitoring tools. It requires initial design concepts, coding, and testing of a beta version, with a goal to have it launched by week 6, tracking progress along the way.

The final outcome is centered on collecting and employing feedback from the majority of the beta version's users to fine-tune the tool. Outreach for actionable feedback, analyzing common issues, and implementing solutions based on feedback received are the initiatives supporting this outcome.

ObjectiveCreate efficient service quality monitoring tools
KRAchieve at least 80% accuracy in service quality measurement by week 9
Review and adjust service protocols based on feedback every week
Implement regular employee training for customer service best practices
Set up a system for tracking and measuring service quality
KRDesign and launch a beta version of service quality monitoring tools by week 6
Code and test a beta version of the tools
Launch the beta version by week 6
Sketch initial design ideas for service quality monitoring tools
KRCollect and implement feedback from 70% of beta users to improve the tool by week 13
Implement solutions based on user feedback
Analyze received feedback for common issues
Contact beta users requesting actionable feedback

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale