OKR template to strengthen and streamline third-party relationships
This OKR focuses on enhancing and simplifying relationships with third-party entities. The first objective is to decrease the time taken to resolve complaints by 25% by incorporating automation in complaint handling, streamlining the complaint escalation process and executing customer service training effectively.
Another key aim is to expand the number of touchpoints with customers by 30% by hosting monthly webinars or live streams, availing weekly newsletters and customer surveys, and engaging customers through various social media platforms.
The final result expected in this OKR is to make a 20% improvement in the satisfaction of third parties based on surveys. The company plans to achieve this by distributing regular surveys to third parties, improving areas that cause dissatisfaction and addressing the feedback from these satisfaction surveys.
Hence, the named OKR is striving to improve and simplify third-party relations by reducing complaint resolution time, increasing engagement channels, and improving overall satisfaction.
Another key aim is to expand the number of touchpoints with customers by 30% by hosting monthly webinars or live streams, availing weekly newsletters and customer surveys, and engaging customers through various social media platforms.
The final result expected in this OKR is to make a 20% improvement in the satisfaction of third parties based on surveys. The company plans to achieve this by distributing regular surveys to third parties, improving areas that cause dissatisfaction and addressing the feedback from these satisfaction surveys.
Hence, the named OKR is striving to improve and simplify third-party relations by reducing complaint resolution time, increasing engagement channels, and improving overall satisfaction.
Strengthen and streamline third-party relationships
Reduce complaint resolution time by 25%
Incorporate automation in handling complaints- Streamline the complaint escalation process
- Implement efficient customer service training programs
- Increase the number of interaction touchpoints by 30%
- Organize webinars or live streams monthly
- Implement customer surveys and weekly newsletters
- Utilize social media platforms for engaging customers
- Improve third party satisfaction by 20% through surveys
- Implement regular survey distribution to third parties
- Improve identified areas causing dissatisfaction
- Engage and address feedback from satisfaction surveys