OKR template to strengthen and streamline third-party relationships

public-lib · Published 6 months ago

Your OKR template

This OKR focuses on enhancing and simplifying relationships with third-party entities. The first objective is to decrease the time taken to resolve complaints by 25% by incorporating automation in complaint handling, streamlining the complaint escalation process and executing customer service training effectively.

Another key aim is to expand the number of touchpoints with customers by 30% by hosting monthly webinars or live streams, availing weekly newsletters and customer surveys, and engaging customers through various social media platforms.

The final result expected in this OKR is to make a 20% improvement in the satisfaction of third parties based on surveys. The company plans to achieve this by distributing regular surveys to third parties, improving areas that cause dissatisfaction and addressing the feedback from these satisfaction surveys.

Hence, the named OKR is striving to improve and simplify third-party relations by reducing complaint resolution time, increasing engagement channels, and improving overall satisfaction.

ObjectiveStrengthen and streamline third-party relationships
KRReduce complaint resolution time by 25%
Incorporate automation in handling complaints
Streamline the complaint escalation process
Implement efficient customer service training programs
KRIncrease the number of interaction touchpoints by 30%
Organize webinars or live streams monthly
Implement customer surveys and weekly newsletters
Utilize social media platforms for engaging customers
KRImprove third party satisfaction by 20% through surveys
Implement regular survey distribution to third parties
Improve identified areas causing dissatisfaction
Engage and address feedback from satisfaction surveys

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale