OKR template to improve resolution of travel time requests
The OKR aims to enhance the resolution of travel time requests. This includes bettering the current strategies, implementing a comprehensive training program, and working towards achieving a 95% customer satisfaction rate on resolved requests. Such a high satisfaction rate indicates swift and effective resolution of customer queries.
The second objective intends to improvise the resolution system, aiming for a 30% increase in efficiency. Identifying the current system's inefficiencies and developing a more streamlined process will help achieve this. Implementing and monitoring the new resolution system will also ensure continuous improvement.
The last objective of this OKR focuses on reducing the average resolution timeframe by 20%. This will be achieved by providing additional staff training for quicker troubleshooting, streamlining the workflow to eliminate unnecessary steps, and employing efficient time management techniques into the resolution process.
Overall, this OKR revolves around improving service to the customers. The key initiatives point out the necessary steps to be taken for effective outcomes: enhanced customer satisfaction, increased efficiency and effective time management, contributing to improved company performance.
The second objective intends to improvise the resolution system, aiming for a 30% increase in efficiency. Identifying the current system's inefficiencies and developing a more streamlined process will help achieve this. Implementing and monitoring the new resolution system will also ensure continuous improvement.
The last objective of this OKR focuses on reducing the average resolution timeframe by 20%. This will be achieved by providing additional staff training for quicker troubleshooting, streamlining the workflow to eliminate unnecessary steps, and employing efficient time management techniques into the resolution process.
Overall, this OKR revolves around improving service to the customers. The key initiatives point out the necessary steps to be taken for effective outcomes: enhanced customer satisfaction, increased efficiency and effective time management, contributing to improved company performance.
Improve resolution of travel time requests
Achieve 95% customer satisfaction rate on resolved requests
Survey customers post-resolution for satisfaction insight- Regularly review and improve resolution strategies
- Implement a comprehensive customer service training program
- Implement a new resolution system to increase efficiency by 30%
- Identify inefficiencies in the current resolution system
- Develop a streamlined, more efficient process plan
- Implement and monitor the new resolution system
- Reduce average resolution timeframe by 20%
- Provide additional trainings to staff for faster troubleshooting
- Streamline the resolution workflow to eliminate unnecessary steps
- Implement efficient time management techniques into resolution process