OKR template to enhance the customer advocacy program

public-lib · Published 8 months ago

Your OKR template

This OKR is centered around enhancing the customer advocacy program. The first objective aims to elevate the customer satisfaction rate by 15% through initiatives such as implementing a customer feedback system, providing enriched training to customer service staff, and utilizing feedback to improve product or service quality.

The second objective focuses on reducing customer complaints by 20%. The strategies devised for reaching this goal include initiating a proactive customer satisfaction survey and revising the company's product or service. It also suggests enhancing staff training specifically in relation to customer service skills.

The third and final objective is to boost the Net Promoter Score (NPS) by 10 points. The initiatives associated with this objective revolve around personalizing customer interactions, regularly gathering and analyzing client feedback, and executing high-caliber training programs tailored to bolster customer service skills.

Overall, this OKR embodies the idea of harmonizing all components of customer advocacy, by enhancing customer satisfaction, reducing customer complaints, and boosting the brand’s recommendation metric (NPS).

ObjectiveEnhance the customer advocacy program
KRIncrease overall customer satisfaction rate by 15%
Implement a comprehensive customer feedback system
Provide robust training for customer service staff
Enhance product/service quality based on feedback
KRReduce customer complaints by 20%
Implement a proactive customer satisfaction survey
Revise and enhance company's product or service
Improve staff training on customer service skills
KRImprove Net Promoter Score (NPS) by 10 points
Increase personalization in our customer interactions
Regularly gather and analyze customer feedback to improve service
Implement high-quality training programs to enhance customer service skills

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale