OKR template to increase Help Desk Quality Assurance Rating
A secondary outcome involves reducing average response time to below fifteen minutes. To achieve this, the team would undergo response time training, staff response times would be closely monitored, and an automated answering system would be implemented for resolving straightforward customer inquiries.
The third outcome seeks to elevate customer satisfaction scores to represent 90% positive feedback. Key initiatives include comprehensive customer service training for all staff members and a reformatting of customer feedback mechanisms to make them more user-friendly for the service end-users.
Furthermore, the company will place considerable focus on promptly and satisfactorily addressing customer complaints. The belief here is that efficient response and resolution of complaints would lead to greater overall customer satisfaction, hence guaranteeing more positive feedback.
ObjectiveIncrease Help Desk Quality Assurance Rating
KRTrain team to resolve 90% of issues on first contact
Monitor progress and provide feedback regularly- Implement a comprehensive training program on issue resolution
- Facilitate daily problem-solving work sessions
- KRReduce average response time to below 15 minutes
- Provide response time training to customer service
- Monitor and evaluate staff response times regularly
- Implement automated answering system for simple queries
- KRImprove customer satisfaction scores to 90% positive feedback
- Implement comprehensive customer service training for all staff
- Streamline customer feedback mechanisms for easier use
- Address customer complaints promptly and satisfactorily
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale