OKR template to enhance the quality of the weekly catalogue
The OKR is titled "Enhance the quality of the weekly catalogue." Its objective is to improve the catalogue's quality through three key outcomes. The first outcome aims to increase customer engagement with the catalogue by 20% through implementing a reward program, developing an interactive digital catalogue, and incorporating customer feedback.
The second outcome targets the accuracy of product information and descriptions, striving for a 97% accuracy. The initiatives include training staff members on accurate product description logging, regularly reviewing and auditing product information, and implementing a robust product information management system.
The third outcome aspires to improve the design aesthetic and visual appeal by 15% based on customer ratings. This involves testing a new design through focus groups, reviewing customer feedback to understand design shortfalls, and revamping the design based on customer preferences.
Overall, this OKR is geared towards enhancing the customer experience with the weekly catalogue, ensuring that it's engaging, accurate, and visually appealing.
The second outcome targets the accuracy of product information and descriptions, striving for a 97% accuracy. The initiatives include training staff members on accurate product description logging, regularly reviewing and auditing product information, and implementing a robust product information management system.
The third outcome aspires to improve the design aesthetic and visual appeal by 15% based on customer ratings. This involves testing a new design through focus groups, reviewing customer feedback to understand design shortfalls, and revamping the design based on customer preferences.
Overall, this OKR is geared towards enhancing the customer experience with the weekly catalogue, ensuring that it's engaging, accurate, and visually appealing.
Enhance the quality of the weekly catalogue
Increase customer engagement with catalogue by 20%
Implement a customer reward program for catalogue purchases- Develop interactive digital catalogue with extensive product details
- Incorporate customer feedback into catalogue design and content
- Achieve 97% accuracy in product information and descriptions
- Train staff members on accurate product description logging
- Regularly review and audit product information accuracy
- Implement a robust product information management system
- Improve the design aesthetic and visual appeal by 15% based on customer ratings
- Test new design through focus group feedback
- Review customer feedback to understand design shortfalls
- Revamp design based on customer preferences