OKR template to enhance client engagement post-representative visit
The OKR 'Enhance client engagement post-representative visit' sets out plans on how they will secure 15% more repeat orders within two weeks of a representative’s visit. The initiatives include increasing customer engagement through personalized service, incorporating follow-up procedures and putting in incentive programs for repeat orders.
The aim is to also increase the client satisfaction survey response rates by 20% following a representative’s visit. The initiatives for achieving this involve improving the survey's clarity, offering incentives for survey completion and implementing follow-up emails after rep visits.
The third objective is to minimize unresolved client issues by 30% within one month of the representative's visit. To achieve this, the initiatives set out include providing solutions to client concerns, following up with clients after implementing solutions and identifying all unresolved issues.
Overall, the OKR is aiming to enhance the customer experience and encourage repeat business. By ensuring that follow-up procedures are implemented, queries answered and surveys are simple and easy to respond to, they can effectively increase customer satisfaction and engagement.
The aim is to also increase the client satisfaction survey response rates by 20% following a representative’s visit. The initiatives for achieving this involve improving the survey's clarity, offering incentives for survey completion and implementing follow-up emails after rep visits.
The third objective is to minimize unresolved client issues by 30% within one month of the representative's visit. To achieve this, the initiatives set out include providing solutions to client concerns, following up with clients after implementing solutions and identifying all unresolved issues.
Overall, the OKR is aiming to enhance the customer experience and encourage repeat business. By ensuring that follow-up procedures are implemented, queries answered and surveys are simple and easy to respond to, they can effectively increase customer satisfaction and engagement.
Enhance client engagement post-representative visit
Secure 15% more repeat orders within two weeks of rep visit
Increase customer engagement through personalized service- Incorporate follow-up procedures after each rep visit
- Implement incentive programs for repeat orders
- Increase client satisfaction surveys response rate by 20% after rep visits
- Improve clarity and brevity of survey questions
- Offer incentives for completing satisfaction surveys
- Implement follow-up emails after rep visits
- Reduce outstanding client issues by 30% within a month of rep visit
- Provide solutions for 30% of those concerns
- Follow-up with clients post solution implementation
- Identify all current unresolved client issues