OKR template to enhance accountability and coordination in onboarding and calls
The OKR seeks to enhance accountability and coordination during onboarding and calls. The first objective is to decrease the time needed for new employees to onboard by 25%. Initiatives include using online platforms for remote onboarding, implementing a compact training program, and assigning mentors to guide the new hires.
The second objective aims to reduce late or missed calls by 30%, in an effort to improve productivity and communication. This is to be achieved through promoting responsibility amongst team members, setting up a strict call schedule, and implementing an automatic notification system for an upcoming call.
Thirdly, this scheme plans to increase the customer call resolution rate to 90%, thus resulting in resolving more customer queries faster. This goal is pursued by monitoring calls consistently, providing regular feedback, conducting specialized trainings for the customer service agents and establishing customer resolution best practice guidelines. This fosters a culture of prompt customer service which is vital in any team.
Overall, the OKR focuses on streamlining and optimizing processes in onboarding and call coordination. This is instrumental in improving communication, boosting productivity, and advancing customer service quality. These improvements can promote a well-coordinated and highly accountable team, efficient in handling tasks and tackling challenges.
The second objective aims to reduce late or missed calls by 30%, in an effort to improve productivity and communication. This is to be achieved through promoting responsibility amongst team members, setting up a strict call schedule, and implementing an automatic notification system for an upcoming call.
Thirdly, this scheme plans to increase the customer call resolution rate to 90%, thus resulting in resolving more customer queries faster. This goal is pursued by monitoring calls consistently, providing regular feedback, conducting specialized trainings for the customer service agents and establishing customer resolution best practice guidelines. This fosters a culture of prompt customer service which is vital in any team.
Overall, the OKR focuses on streamlining and optimizing processes in onboarding and call coordination. This is instrumental in improving communication, boosting productivity, and advancing customer service quality. These improvements can promote a well-coordinated and highly accountable team, efficient in handling tasks and tackling challenges.
Enhance accountability and coordination in onboarding and calls
Decrease new employees’ onboarding time by 25%
Use online tools for remote onboarding- Implement an intensive, compact structured training program
- Assign mentors to guide new hires
- Reduce missed or late calls by 30%
- Promote accountability among team members for timely responses
- Establish a strict schedule for all calls
- Implement a reliable automated notification system for upcoming calls
- Increase customer call resolution rate to 90%
- Monitor calls regularly and provide feedback
- Conduct specialized training for customer service agents
- Implement customer resolution best practice guidelines