OKR template to boost NTS and CSAT scores for enhanced customer satisfaction
Your OKR template
The second part of this OKR focuses on eliminating 60% of negative customer feedback by enhancing product and service quality. Specific initiatives include updating service protocols based on customer feedback, improving customer service training, and conducting rigorous product testing prior to market release.
The third objective involves creating a new training program to increase the knowledge of service agents by 40%. This effort aims to improve overall service delivery by designing an interactive training program, establishing an assessment system to track progress, and scheduling periodic training sessions for updates.
Finally, the overall goal of this OKR is creating a better, more efficient customer service protocol. By improving response times, eliminating negative feedback, and increasing agent knowledge, customer satisfaction rates are projected to significantly improve.
ObjectiveBoost NTS and CSAT scores for enhanced customer satisfaction
KRImprove response time to customer inquiries by 25%
Train staff to use time-efficient troubleshooting strategies- Implement a streamlined customer service protocol
- Introduce automated response systems for common inquiries
- KREliminate 60% of negative feedback through improved product & service quality
- Regularly update service protocols based on customer feedback
- Enhance customer service training programs
- Implement rigorous product testing before market launch
- KRImplement a new training program to increase agent knowledge by 40%
- Create an assessment system to monitor progress
- Design a comprehensive, interactive training program
- Arrange for periodic training sessions for updates
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale