OKR template to enhance effectiveness of ITSM help desk operations
Your OKR template
To increase the ticket resolution rate, there's a plan to hire more qualified customer service representatives. There's also an objective to make the ticket resolution process more efficient, and a plan to provide enhanced customer service skills training for the existing staff.
The improvement of customer satisfaction score is a critical objective in the OKR and to meet this, the company plans on providing comprehensive employee customer service training. There's also an aim to improve the quality of the product or service based on customer reviews. The company intends to solicit customer feedback regularly and make consequential improvements.
The OKR also aims to reduce response time. To achieve this, the company plans to allocate more resources to customer service interactions and train the staff on quick, effective response methods. Additionally, a more efficient ticketing system will be implemented.
ObjectiveEnhance effectiveness of ITSM help desk operations
KRIncrease ticket resolution rate by 30%
Employ additional qualified customer service representatives- Streamline ticket resolution process for efficiency
- Implement training sessions for enhanced customer service skills
- KRImprove customer satisfaction score by 15%
- Implement comprehensive employee customer service training
- Enhance product or service quality based on reviews
- Regularly solicit customer feedback and make improvements
- KRReduce average response time to within 2 hours
- Allocate more resources to customer service interactions
- Train staff on speedy, effective response methods
- Implement a more efficient ticketing system
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale