OKR template to develop effective patient re-engagement strategy for the clinic

This OKR is focused on developing an effective patient re-engagement strategy for a clinic. The strategy involves increasing the patient return rate by 15% through personalized follow-up activities. Some of the initiatives include implementing a patient satisfaction feedback system and developing a personalized post-appointment communication system.

Another major objective seeks to measure patient satisfaction and achieve an improvement of 10% in feedback scores. To attain this, a structured patient satisfaction survey system will be created, customer service training will be provided to staff, and feedback from surveys will be evaluated regularly.

The third objective targets a communication program design that aims to reach 20% of lost patients by the end of the quarter. To achieve this, a program would be launched, followed by monitoring responses and adjusting the strategy accordingly.

Lastly, the strategy includes developing engaging outreach material and identifying specific patients for targeted communication. Providing customized health education materials to patients will also be a part of this initiative.