OKR template to streamline publication of support agent knowledge articles
Your OKR template
The second objective is to trim down the knowledge article approval process time by 30%. The initiatives proposed to achieve this include introducing automation tools that would give immediate notifications to approvers, providing clear guidelines for article submission, and organizing regular training sessions for article approvers.
The third objective hinges on the implementation of a user-friendly interface that could potentially decrease article submission errors by 50%. Initiatives towards this end include evaluating the current interface for potential user errors, subsequently developing a more convenient interface design, and integrating and testing this new design.
By achieving these objectives, the OKR aims to enhance the efficiency and productivity of support agents by fermenting improved drafting skills, a faster approval process, and an error-reducing new interface.
ObjectiveStreamline publication of support agent knowledge articles
KRConduct training sessions to improve article drafting skills for 90% of agents
Identify specific drafting skills agents need improvement in- Develop curriculum for training sessions focusing on those skills
- Schedule, coordinate and conduct the training sessions
- KRReduce knowledge article approval process time by 30%
- Implement automation tools for immediate notifications to approvers
- Provide clear guidelines for article submission
- Organize regular training for article approvers
- KRImplement a user-friendly interface, decreasing article submission errors by 50%
- Integrate and test the new interface design
- Evaluate current interface for potential user errors
- Develop easy-to-use interface design
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale