6 customisable OKR examples for Support Agent

What are Support Agent OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Support Agent to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Support Agent OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable Support Agent OKRs examples

We've added many examples of Support Agent Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

1. OKRs to enhance effectiveness and efficiency of T2 support agents

2. OKRs to streamline publication of support agent knowledge articles

3. OKRs to improve customer support quality

4. OKRs to gain comprehensive knowledge of the inventory platform

5. OKRs to enhance user satisfaction and engagement with our app

6. OKRs to increase revenue through client acquisition using technology tools

Support Agent OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Support Agent OKRs in a strategy map

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

• It brings the goals back to the top of the mind
• It will highlight poorly set OKRs
• It will surface execution risks
• It improves transparency and accountability

We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Support Agent OKR templates

We have more templates to help you draft your team goals and OKRs.

• OKRs to enhance visibility and recognition of our brand
  brand-visibilitysocial-media-engagementsocial-media-managerseo-specialistmarketing-teampublic-relations-team
• OKRs to enhance collaboration and engagement with global organizations
  international-collaborationproject-expansionproject-managementinternational-partnerships-coordinatorglobal-outreach-teamproject-implementation-team
• OKRs to enhance cashflow maintenance for successful resource provision
  cashflow-maintenanceresource-provisioncashflow-managerresource-procurement-officerfinancial-management-teamresource-management-team
• OKRs to implement standard operating procedures effectively
  standard-operating-proceduresprocess-optimizationproject-managerquality-control-specialistoperation-teamhr-training-team
• OKRs to assemble a skilled and efficient analytics team
  analytics-team-buildingskill-enhancementdata-analystrecruitment-officerhuman-resources-teamdata-analytics-team
• OKRs to upgrade and streamline physical security operations
  physical-securityemployee-trainingsecurity-managerit-administratorphysical-security-teamit-support-team

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

• To learn: What is the meaning of OKRs
• Blog posts: ODT Blog
• Success metrics: KPIs examples