OKR template to boost the efficacy of handling maintenance requests
Your OKR template
Another aim of this OKR is to resolve 90% of maintenance requests within a 24-hour window of their receipt. In order to achieve this, initiatives include the use of a robust ticket tracking system, prompt prioritization, and categorization of received requests, and enhancing efficiency through staff training or additional hiring.
The final part of this OKR targets a decrease in response time to maintenance requests by 15%. This can be reached by training staff to address issues promptly, putting into use an efficient ticketing system, and delegating tasks to competent maintenance firms.
In summary, this OKR revolves around reducing repeat maintenance requests, prompt resolution of received requests, and expediting response times to increase efficiency in handling of maintenance tasks.
ObjectiveBoost the efficacy of handling maintenance requests
KRReduce the number of repeat maintenance requests by 20% through quality service enhancement
Implement quality training programs for maintenance staff- Standardize and streamline repair procedures
- Introduce regular maintenance checks and reviews
- KRSuccessfully resolve 90% of maintenance requests within 24 hours of receipt
- Implement a robust ticket tracking system for maintenance requests
- Prioritize and categorize received requests promptly
- Train or hire additional maintenance staff for efficiency
- KRLower the average response time to maintenance requests by 15%
- Train staff to address maintenance issues promptly
- Implement an efficient ticketing system for maintenance requests
- Outsource tasks to competent maintenance companies
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale