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Patient Satisfaction metrics and KPIs

What are Patient Satisfaction metrics?

Finding the right Patient Satisfaction metrics can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Copy these examples into your preferred tool, or adopt Tability to ensure you remain accountable.

Find Patient Satisfaction metrics with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI metrics generator below to generate your own strategies.

Examples of Patient Satisfaction metrics and KPIs

Metrics for Reduce Surgical Site Infections

  • 1. Infection Rate

    The percentage of patients who develop infections at the surgical site after caesarean delivery.

    What good looks like for this metric: Less than 2% infection rate

    Ideas to improve this metric
    • Implement strict sterilisation protocols
    • Apply appropriate wound dressing techniques
    • Ensure proper hand hygiene among staff
    • Use prophylactic antibiotics when appropriate
    • Conduct regular infection surveillance

  • 2. Average Length of Stay

    The average number of days patients remain hospitalised post-caesarean, which can indicate complications such as infections.

    What good looks like for this metric: 3-4 days

    Ideas to improve this metric
    • Streamline discharge planning processes
    • Enhance post-operative care and monitoring
    • Provide patient education on self-care post-discharge
    • Utilise early patient mobilisation techniques
    • Increase follow-up care frequency

  • 3. Readmission Rate

    The percentage of patients readmitted due to surgical site infections following initial discharge after caesarean.

    What good looks like for this metric: Less than 5% readmission rate

    Ideas to improve this metric
    • Conduct thorough post-discharge evaluations
    • Educate patients on infection warning signs
    • Implement a robust follow-up appointment system
    • Enhance patient communication channels
    • Ensure high-quality home care instructions

  • 4. Wound Healing Time

    The average time it takes for surgical wounds from caesarean sections to heal completely.

    What good looks like for this metric: 4-6 weeks

    Ideas to improve this metric
    • Enhance patient nutrition and hydration
    • Provide effective pain management options
    • Regularly assess the wound for signs of infection
    • Implement advanced wound care therapies
    • Promote patient compliance with care instructions

  • 5. Patient Satisfaction Score

    The level of patient satisfaction regarding their post-operative care and outcomes.

    What good looks like for this metric: Above 85%

    Ideas to improve this metric
    • Improve patient communication and engagement
    • Provide thorough pre-operative education
    • Ensure empathetic and supportive nursing care
    • Empower patients with self-care knowledge
    • Incorporate patient feedback into care plans
infection-ratepatient-satisfactionnurseinfection-control-specialistpostnatal-care-teamsurgical-team
Implement these metrics

Tracking your Patient Satisfaction metrics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

More metrics recently published

We have more examples to help you below.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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