OKR template to enhance customer experience by understanding our clients' valuation

public-lib · Published 5 months ago

Your OKR template

This ORK focuses on enhancing the customer experience by understanding the value our clients place on our service. The aim is to achieve a 15% increase in customer satisfaction scores post-implementation of improvements. This involves adjusting services based on collected feedback, analyzing feedback, and establishing a feedback system.

Furthermore, in-depth client-identified areas need to be improved by 30% based on survey results. This will necessitate a thorough review of the surveys, a well-developed execution plan guaranteeing a 30% improvement, and a strategic plan to address each area of dissatisfaction.

One of the crucial components of this OKR is conducting a survey pertaining to what clients value in our service among 80% of them within a four-week timeframe. The survey will be fundamental in collecting valuable data to inform the initiatives and improvement measures.

Overall, this OKR emphasizes a desirable growth in customer satisfaction through a meticulous understanding of their evaluation, implementing feedback-based improvements, and focusing on areas identified by clients for significant enhancements.

ObjectiveEnhance customer experience by understanding our clients' valuation
KRAchieve 15% increase in customer satisfaction scores post-improvement implementation
Adjust services based on feedback analysis
Conduct analysis of received customer feedback
Implement feedback collection system after improvements
KRImprove client-identified areas by 30% based on survey results
Review survey results identifying areas of improvement
Implement the plan ensuring a 30% improvement
Develop a strategic plan to address each area
KRSurvey 80% clients on what they value in our service within 4 weeks

Use in Tability

How to edit and track OKRs with Tability

You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.

Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.

With Tability you can:

Use AI to draft a complete set of OKRs in seconds
Connect your OKRs and team goals to your project
Automate reporting with integrations and built-in dashboard

Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.

The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.

Step 1. Sign up for a free Tability account

Go tohttps://tability.app/signup and create your account (it's free!)

Step 2. Create a plan

Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.

Step 3. Use the magic importer

Click on Use magic import to open up the Magic Import modal.

Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.

Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!

Now, just click on Import from text and let the magic happen.

Once your example is in the plan editor, you will be able to:

Edit the objectives, key results, and tasks
Click on the target 0 → 100% to set better target
Use the tips and the AI to refine your goals

Step 4. Publish your plan

Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.

From there you will have access to all the features that will help you and your team save hours with OKR reporting.

10+ built-in dashboards to visualise progress on your goals
Weekly reminders, data connectors, and smart notifications
9 views to map OKRs to strategic projects
Strategy map to align teams at scale