OKR template to decrease the Mean Time to Resolution (MTTR) for all incidents
Your OKR template
The second objective is aimed at reducing the average initial response time by 20%. This efficiency hack will be achieved by automating initial responses using a well-structured bot, offering quick response training to customer service teams, and implementing round-the-clock customer support service. This way, responses to issues are swift to maximize downtime hence better services.
Thirdly, an ambitious 90% of incidents are to be fixed at the first attempt through a system implementation. To achieve this, a team will have to develop a robust incident reporting protocol. This way, incidents are categorized and the appropriate measures taken swiftly. Then, train the team on problem-solving techniques and incorporate a quality assurance check within the process for thoroughness.
Overall, this OKR aims for efficiency in the incident resolution process in two perspectives. First, internally by improving technical skills and having a more robust incident reporting protocol. Second, externally by reducing the initial response time and working on first-time fixes. Achieving this OKR translates to a faster resolution time for all incidents and hence improved customer service.
ObjectiveDecrease the Mean Time to Resolution (MTTR) for all incidents
KRImprove technical skills, aiming for 15% faster handling of subsequent incidents
Practice problem-solving using tech simulations- Enroll in technical skill-enhancing workshops/courses
- Read, study and apply latest tech manuals/guides
- KRCut the average initial response time by 20%
- Automate initial responses with a well-structured bot
- Provide quick response training to customer service teams
- Implement 24/7 customer support service
- KRImplement a system that ensures 90% of incidents are first-time fixes
- Develop a robust incident reporting protocol
- Train team on comprehensive problem-solving techniques
- Incorporate quality assurance check within the process
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale