2 customisable OKR examples for Incident Resolution Teams
What are Incident Resolution Teams OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Incident Resolution Teams to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Incident Resolution Teams OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Incident Resolution Teams OKRs examples
You'll find below a list of Objectives and Key Results templates for Incident Resolution Teams. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to decrease the Mean Time to Resolution (MTTR) for all incidents
Decrease the Mean Time to Resolution (MTTR) for all incidents
Improve technical skills, aiming for 15% faster handling of subsequent incidents
Practice problem-solving using tech simulations
Enroll in technical skill-enhancing workshops/courses
Read, study and apply latest tech manuals/guides
Cut the average initial response time by 20%
Automate initial responses with a well-structured bot
Provide quick response training to customer service teams
Implement 24/7 customer support service
Implement a system that ensures 90% of incidents are first-time fixes
Develop a robust incident reporting protocol
Train team on comprehensive problem-solving techniques
Incorporate quality assurance check within the process
2. OKRs to enhance the resolver team's incident resolution quality
Enhance the resolver team's incident resolution quality
Implement a new resolution process and train 100% of the team
Develop effective training materials for the process
Train entire team on new process
Design a comprehensive new resolution process
Achieve a 20% increase in satisfactory resolution reports from affected teams
Periodically evaluate and improve resolution strategies
Improve communication channels within affected teams
Implement regular training programs on problem resolution
Reduce incident recurrence rate by 25%
Train employees on incident prevention measures
Provide proactive maintenance on all operating equipment
Implement a comprehensive incident tracking system
Incident Resolution Teams OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Incident Resolution Teams OKRs in a strategy map
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Incident Resolution Teams OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to deliver feature-rich product releases with minimal bugs
OKRs to enhance leadership skills through online learning and practical application
OKRs to enhance and expand English vocabulary
OKRs to increase organic traffic by 20%
OKRs to attain and apply advanced leadership skills through an online course
OKRs to cultivate a collaborative learning and growth environment
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.