OKR template to enhance the resolver team's incident resolution quality

This OKR aims to enhance the incident resolution quality of the Resolver Team. The objectives include implementation of a new resolution process and team training, increasing satisfactory resolution reports, and reducing incident recurrence.

The OKR plans to achieve these objectives through initiates like developing effective training materials, training the team on the new process and designing a comprehensive new resolution process.

Further initiatives include evaluation and improvement of resolution strategies, improving communication within affected teams, periodic training and proactiveness in incident prevention and equipment maintenance.

The implementation of a thorough incident tracking system is also a vital part of achieving these objectives. This OKR focuses on improvement through education, communication, prevention, and strategic process development.