3 customisable OKR examples for Resolver Team Member

What are Resolver Team Member OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for Resolver Team Member to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own Resolver Team Member OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable Resolver Team Member OKRs examples

You'll find below a list of Objectives and Key Results templates for Resolver Team Member. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1. OKRs to enhance the resolver team's incident resolution quality

Enhance the resolver team's incident resolution quality
Implement a new resolution process and train 100% of the team
Develop effective training materials for the process
Train entire team on new process
Design a comprehensive new resolution process
Achieve a 20% increase in satisfactory resolution reports from affected teams
Periodically evaluate and improve resolution strategies
Improve communication channels within affected teams
Implement regular training programs on problem resolution
Reduce incident recurrence rate by 25%
Train employees on incident prevention measures
Provide proactive maintenance on all operating equipment
Implement a comprehensive incident tracking system

Implement this OKR

2. OKRs to enhance resolver team's service level agreement on security incidents

Enhance resolver team's service level agreement on security incidents
Decrease average incident response time by 15%
Implement an efficient incident management system
Provide staff with advanced incident response training
Prioritize and streamline incident escalation processes
Increase resolver team's incident resolution rate by 30%
Implement training to enhance team's technical skills
Improve communication and coordination within the team
Analyze past incidents to identify common resolution strategies
Increase client satisfaction with resolution process to 90% on surveys
Regularly monitor and analyze client satisfaction surveys
Enhance resolution procedures based on client feedback
Implement regular training for customer service representatives

service-level-agreement security-incidents resolver-team-member customer-service-representative resolver-team customer-service-team

Implement this OKR

3. OKRs to enhance incident resolution quality by minimizing issue recurrence

Enhance incident resolution quality by minimizing issue recurrence
Decrease average incident resolution time by 15%
Streamline communication processes between teams
Implement incident management training for all team members
Optimize workflows via automation tools
Increase resolver team's satisfaction score by 20%
Provide regular training sessions to enhance skills
Implement a rewarding system for well-performing team members
Improve communication channels for better collaboration
Reduce incident reoccurrence rate by 30%
Enhance existing incident response procedures
Implement rigorous post-incident reviews to identify causes
Increase staff training in incident prevention strategies

incident-resolution recurrence-minimization resolver-team-member incident-manager resolver-team incident-management-team

Implement this OKR

Resolver Team Member OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Having too many OKRs is the #1 mistake that teams make when adopting the framework. The problem with tracking too many competing goals is that it will be hard for your team to know what really matters.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Setting good goals can be challenging, but without regular check-ins, your team will struggle to make progress. We recommend that you track your OKRs weekly to get the full benefits from the framework.

Being able to see trends for your key results will also keep yourself honest.

Tability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your Resolver Team Member OKRs in a strategy map

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

Tability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More Resolver Team Member OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: What is the meaning of OKRs
Blog posts: ODT Blog
Success metrics: KPIs examples

What's next? Try Tability's goal-setting AI

You can create an iterate on your OKRs using Tability's unique goal-setting AI.

Watch the demo below, then hop on the platform for a free trial.

Start a free trial →Learn more about Tability