OKR template to enhance customer service and satisfaction in schools
This OKR aims to enhance customer service and satisfaction in schools. The first objective includes training 95% of customer service staff in conflict resolution and empathy, which will be achieved through organizing workshops, identifying those lacking proper training, and tracking individual progress.
The OKR also looks to increase positive feedback on customer service by 30%. This will be accomplished by pushing customers to leave reviews through incentives, initiating regular training sessions, and establishing high-quality service standards.
Another goal is to decrease the average response time to queries by 25%. This will be achieved by training staff on efficient customer service methods, automating responses to common questions, and implementing a system to prioritize urgent queries.
Overall, the OKR emphasizes continuous improvement of staff skills and system optimization ensuring maximum customer satisfaction. Creating an environment where staff are well-equipped to handle conflicts and customers feel valued is the underlying theme.
The OKR also looks to increase positive feedback on customer service by 30%. This will be accomplished by pushing customers to leave reviews through incentives, initiating regular training sessions, and establishing high-quality service standards.
Another goal is to decrease the average response time to queries by 25%. This will be achieved by training staff on efficient customer service methods, automating responses to common questions, and implementing a system to prioritize urgent queries.
Overall, the OKR emphasizes continuous improvement of staff skills and system optimization ensuring maximum customer satisfaction. Creating an environment where staff are well-equipped to handle conflicts and customers feel valued is the underlying theme.
Enhance customer service and satisfaction in schools
Train 95% of customer service staff in conflict resolution and empathy
Organize comprehensive empathy and resolution workshops- Identify customer service staff lacking conflict resolution training
- Implement and track individual staff's training progress
- Increase positive feedback on customer service by 30%
- Encourage customer reviews with incentives
- Implement regular customer service training sessions
- Establish consistent high-quality service standards
- Decrease average response time to queries by 25%
- Train staff on efficient customer service strategies
- Automate response to frequently asked questions
- Implement a system for prioritizing urgent queries