OKR template to boost Customer Satisfaction to 95% Positive Feedback
The second outcome of this OKR focuses on limiting the escalation of complaint cases to senior management to below 3%. This involves providing thorough staff training sessions, an ongoing review and improvement of the complaint processing system, and implementation of effective initial complaint handling methodologies. The objective is to manage issues more instantly, not allowing them to inflate into seniors' desks.
The third and final outcome is making sure that the top three customer issues outlined from feedback are diligently addressed. The process includes a comprehensive analysis of customer feedback to identify the most recurrent issues, implementing appropriate solutions to such issues, and notifying customers about these improvements. There is also a push for developing solutions specifically tailored for these top issues.
Overall, this OKR is aimed at a proactive approach in increasing customer satisfaction not only by tailoring services to fit customer needs but also through an internal review and enhancement of complaint handling procedures to limit escalation.
ObjectiveBoost Customer Satisfaction to 95% Positive Feedback
KRIncrease response rate on customer satisfaction surveys by 30%
Offer incentives for completed surveys- Improve survey design for clarity and conciseness
- Implement follow-up reminders for surveys
- KREnsure less than 3% complaint cases escalate to senior management
- Provide comprehensive staff training sessions
- Regularly review and improve complaint processing system
- Implement effective initial complaint handling procedures
- KRImplement solutions addressing top 3 customer issues identified from feedback
- Analyze customer feedback to identify top three recurring issues
- Implement these solutions and notify customers about the improvements
- Develop targeted solutions for these top issues
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale