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tability.ioWhat are Feedback Management OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Feedback Management to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Feedback Management OKRs examples
You'll find below a list of Objectives and Key Results templates for Feedback Management. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to boost Customer Satisfaction to 95% Positive Feedback
ObjectiveBoost Customer Satisfaction to 95% Positive Feedback
KRIncrease response rate on customer satisfaction surveys by 30%
Offer incentives for completed surveys- Improve survey design for clarity and conciseness
- Implement follow-up reminders for surveys
- KREnsure less than 3% complaint cases escalate to senior management
- Provide comprehensive staff training sessions
- Regularly review and improve complaint processing system
- Implement effective initial complaint handling procedures
- KRImplement solutions addressing top 3 customer issues identified from feedback
- Analyze customer feedback to identify top three recurring issues
- Implement these solutions and notify customers about the improvements
- Develop targeted solutions for these top issues
OKRs to enhance the effectiveness of people management practices
- ObjectiveEnhance the effectiveness of people management practices
- KRIncrease team productivity by 20% through refined people management practices
- Develop communication protocols to streamline information flow
- Introduce peer recognition and reward systems
- Implement weekly team-specific training and skill development sessions
- KRReduce turnover rate by 15% through improved management strategies
- Implement comprehensive management training programs
- Foster a positive and inclusive workplace environment
- Develop clear communication channels between staff and management
- KRImplement feedback collection system for 100% of team members
- Train all team members on how to use the feedback system
- Establish a regular schedule for feedback collection and review
- Select an effective feedback collection tool suitable for the team
OKRs to execute foundational groundwork for our 2025 performance management system
- ObjectiveExecute foundational groundwork for our 2025 performance management system
- KREvaluate and select two potential software providers for the new system
- Identify two potential software providers based on system requirements
- Make a final decision to select two suitable software providers
- Compare features, prices, and customer reviews of selected providers
- KRDevelop and secure approval for a detailed project implementation plan
- Draft a detailed project implementation plan
- Revise and secure approval for the plan
- Submit proposal to decision-makers for review
- KRGather performance related feedback from 80% of existing employees
- Distribute the survey to all existing employees
- Develop a concise survey for performance-related feedback
- Remind employees to complete the survey
OKRs to understand audience perception and reaction to a certain event
- ObjectiveUnderstand audience perception and reaction to a certain event
- KRImplement changes based on audience feedback in 30% of the future presentations
- Collect and categorize feedback from audience post-presentations
- Analyze feedback to identify possible presentation improvements
- Incorporate identified changes into 30% of future presentations
- KRSurvey 70% of the audience about their prior exposure to the event
- Compile a list of attendees for survey distribution
- Create a concise survey asking about prior event exposure
- Distribute surveys and track response rate
- KRAnalyze and categorize 100% of survey responses to identify common reactions
- Analyze commonalities within each category
- Compile all survey responses into a manageable format
- Separate responses into identifiable categories
OKRs to implement service management for new work stream
- ObjectiveImplement service management for new work stream
- KRIdentify and train a dedicated service management team by week 4
- Begin team training by week 4
- Develop a comprehensive training plan for newly hired team
- Hire service management professionals suitable for the team
- KRAchieve 95% satisfaction rate in client feedback for the new service management operation by week 12
- Solicit, analyze, and apply client feedback weekly
- Implement thorough employee training on service management
- Regularly assess and adjust client-communication strategies
- KRDevelop and implement a comprehensive service management plan by week 8
- Draft comprehensive service management plan
- Identify current service management gaps
- Implement plan by week 8
OKRs to achieve an 80+ score in work output
- ObjectiveAchieve an 80+ score in work output
- KRAttain an average score of 85% on all assignments
- Review and revise completed assignments regularly
- Seek help with difficult topics from teachers or tutors
- Create a daily study schedule and stick to it
- KRIncrease assignment completion rate to 100%
- Develop an incentives program for completed tasks
- Provide additional resources and support for assignments
- Implement daily reminders for pending assignments
- KRImprove quality of work by seeking and implementing feedback from superiors
- Implement suggested changes from feedback into daily work processes
- Regularly request constructive feedback from superiors on work performance
- Analyze received feedback for potential improvements in work quality
OKRs to successful communication of global software project rollout
- ObjectiveSuccessful communication of global software project rollout
- KRTrain 90% of project leads in communicating rollout details effectively
- Identify all project leads needing communication training
- Develop a detailed training program for these leads
- Schedule and conduct the needed communication training sessions
- KREnsure feedback response rate from each region exceeds 80%
- Incentivize feedback submission within each region
- Implement an efficient tracking system for regional feedback
- Regularly communicate the importance of feedback to regional teams
- KRAchieve 95% stakeholder awareness on the project rollout across all regions
- Implement a periodic stakeholder communication update schedule
- Create succinct project rollout summaries for stakeholder distribution
- Organize virtual stakeholder meetings to detail rollout progress
OKRs to improve conflict handling and resolution skills
- ObjectiveImprove conflict handling and resolution skills
- KRSuccessfully mediate and resolve at least 5 interpersonal conflicts within the team
- Undertake professional mediation training to hone conflict resolution skills
- Use mediation techniques to resolve identified conflicts
- Implement regular, clear communication strategies within the team
- KRComplete a professional course on conflict management and negotiation skills
- Enroll in chosen course and secure necessary resources
- Actively participate, complete coursework, and earn certificate
- Research and select a professional course in conflict management and negotiation skills
- KRGather 360-degree feedback to show 30% improvement in handling confrontations
- Attend training sessions on effective confrontation management
- Distribute 360-degree feedback survey to all team members involved
- Implement learned skills and monitor progress through feedback
OKRs to successfully launch two unique activities this year
- ObjectiveSuccessfully launch two unique activities this year
- KREvaluate and document participant feedback to ensure each activity meets intended goals
- Conduct a feedback survey after each activity
- Document findings and suggest improvements
- Analyze collected feedback for goal alignment
- KRIdentify and outline the structure of the first activity by end of week 4
- Complete activity structure by week 4
- Identify the first activity for analysis
- Develop a detailed outline for the activity
- KRSecure resources and finalize logistics for the second activity by week 8
- Secure all identified resources by week 7
- Identify necessary resources for the second activity
- Confirm all logistics arrangements by week 8
OKRs to establish an effective goal-setting framework
- ObjectiveEstablish an effective goal-setting framework
- KRResearch and identify three solid frameworks for goal-setting by week 2
- Shortlist three effective and commonly used frameworks
- Write a summary of each identified framework
- Conduct online research on various goal-setting frameworks
- KRPilot chosen framework on a small project by week 4
- Identify a small project suitable for testing the framework
- Implement chosen framework into the selected project
- Evaluate framework functionality by the end of Week 4
- KRRefine and finalize framework through stakeholder feedback by week 6
- Gather initial stakeholder opinions on the preliminary framework
- Ensure final framework approval by stakeholders by week 6
- Adjust framework according to stakeholder suggestions
How to write your own Feedback Management OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Feedback Management OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Feedback Management OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
We recommend using a spreadsheet for your first OKRs cycle. You'll need to get familiar with the scoring and tracking first. Then, you can scale your OKRs process by using a proper OKR-tracking tool for it.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Feedback Management OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to streamline onboarding, supply management, and meeting organization
- OKRs to boost sales performance of KSB pumps and spares
- OKRs to maximize perceived value across all customer profiles
- OKRs to achieve Agile transformation for enhanced project delivery
- OKRs to improve user navigation and orientation on the website
- OKRs to expand organizational size and personnel capabilities