OKR template to foster customer-centric innovation in products and services
Your OKR template
Secondly, this OKR involves hosting 4 customer focus groups to gather valuable insights which can be used for future improvements. The company plans to recruit suitable participants and create relevant discussion topics for these groups to extract the best possible information.
The other important objective given in this OKR is to enhance customer satisfaction scores by 10%. To achieve this, the company would undertake the necessary initiatives such as in-depth training for the customer service staff to meet customer expectations and requirements.
The company also aims to implement a post-service satisfaction survey to proactively map customer satisfaction rate and build a loyalty rewards program. This is aimed at rewarding frequent customers which could aid in boosting customer satisfaction and retention.
ObjectiveFoster customer-centric innovation in products and services
KRDevelop and launch two new features based on customer feedback
Develop the two most requested features- Plan and execute a launch strategy for new features
- Analyze customer feedback for new feature suggestions
- KRConduct 4 customer focus groups to gather insights for future developments
- Schedule and conduct the four focus groups
- Identify and recruit suitable participants for focus groups
- Design relevant discussion topics for each group
- KRAchieve a 10% increase in customer satisfaction scores
- Provide in-depth training for customer service staff
- Incorporate a post-service satisfaction survey
- Implement a loyalty rewards program for frequent customers
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale