OKR template to lower overall claims ratio to 71%

public-lib · Published about 1 month ago

The OKR aims to reduce the overall claims ratio to 71%. This is expected to be achieved through underwriting practices enhancement, reducing by 15% the underwriting of high-risk policies. Initiatives include periodically updating underwriting guidelines to minimize risk, implementing comprehensive risk assessment tools, and specialized risk management training for underwriters.

Another strategic move is to implement a rigorous quality control review process, anticipated to result in a 10% decrease in errors. To achieve this, staff should undergo training to consistently apply these standards, develop rigorous standards for testing and evaluation, and regular monitoring and assessment of error rates.

The OKR also seeks to jump the claim audits by 20% to ensure accuracy and reduction of false claims. Some initiatives to support this implementation include evaluating current auditing procedures for efficiency, training employees on improved audit strategies, and weekly progress monitoring to keep track of improvements.

In essence, the OKR is aimed at enhancing practices, implementing strict control procedures, and increasing audits. All these measures are expected to reduce the claims ratio, decrease errors, ensure accuracy, and reduce false claims.
  • ObjectiveLower overall claims ratio to 71%
  • Key ResultEnhance underwriting practices to reduce high-risk policy underwriting by 15%
  • TaskRegularly review and update underwriting guidelines to minimize risk
  • TaskImplement comprehensive risk assessment tools during the underwriting process
  • TaskProvide specialized risk management training for underwriters
  • Key ResultImplement a strict quality control review process resulting in a 10% decrease in errors
  • TaskTrain staff in these standards for consistent application
  • TaskDevelop rigorous standards for testing and product evaluation
  • TaskRegularly monitor and assess error rates
  • Key ResultIncrease claim audits by 20% to ensure accuracy and reduction of false claims
  • TaskAssess current auditing procedures for efficiency
  • TaskTrain employees on improved audit strategies
  • TaskImplement weekly progress monitoring
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