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3 OKR examples for Delivery Processes

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What are Delivery Processes OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.

We have a collection of OKRs examples for Delivery Processes to give you some inspiration. You can use any of the templates below as a starting point for your OKRs.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect Delivery Processes OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

AI feedback for OKRs in Tability

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

Delivery Processes OKRs examples

You'll find below a list of Objectives and Key Results templates for Delivery Processes. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to enhance quality assurance in delivery processes

  • ObjectiveEnhance quality assurance in delivery processes
  • KRAchieve 98% customer satisfaction rate in delivery related services
  • TaskImplement stringent quality control in all delivery processes
  • TaskActively seek and promptly address customer feedback
  • TaskEnhance customer service training for delivery personnel
  • KRReduce delivery error rate by 25%
  • TaskRegularly review and optimize delivery routes
  • TaskImplement comprehensive training for all delivery personnel
  • TaskInvest in improved delivery tracking software
  • KRImplement a new quality control tool with 100% team adoption
  • TaskTrain all team members on the new quality control tool
  • TaskResearch and select a quality control tool suitable for team needs
  • TaskMonitor usage to ensure 100% adoption and address any issues

OKRs to enhance customer advocacy throughout our service processes

  • ObjectiveEnhance customer advocacy throughout our service processes
  • KRReduce customer complaints by 30% through improved service delivery
  • TaskEstablish a proactive feedback system for customers
  • TaskImplement ongoing customer service training for all staff
  • TaskRegularly review and update service delivery protocols
  • KRIncrease Net Promoter Score (NPS) by 25% initiating customer-first policies
  • TaskOffer consistent, high-quality customer support and after-sales service
  • TaskTrain staff on proactive customer experience strategies and techniques
  • TaskImplement customer feedback mechanisms for improved service provision
  • KRIncrease customer retention rate by 20% with personalized follow-ups
  • TaskTrain staff in personalised customer service techniques
  • TaskImplement customer tracking software for personalized follow-up
  • TaskCreate an effective customer feedback system

OKRs to efficiently establish processes for delivering the roadmap

  • ObjectiveEfficiently establish processes for delivering the roadmap
  • KRMeasure and achieve a 10% increase in roadmap delivery efficiency by week 8
  • TaskMonitor progress and adjust approaches weekly
  • TaskEstablish current roadmap delivery efficiency metrics
  • TaskIdentify improvement areas and implement changes
  • KRDevelop a comprehensive plan identifying necessary processes by end of week 2
  • TaskPrioritize processes based on necessity and efficiency
  • TaskOutline all processes needed for comprehensive plan
  • TaskFinalize and compile plan by end of week 2
  • KRImplement initial processes and obtain 75% staff adoption within 3 weeks
  • TaskConduct staff training on new processes
  • TaskMonitor and track staff adoption rate
  • TaskDevelop and document necessary initial processes

Delivery Processes OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

AI feedback for OKRs in Tability

Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More Delivery Processes OKR templates

We have more templates to help you draft your team goals and OKRs.

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