8 customisable OKR examples for Problem Solving Team
What are Problem Solving Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We've tailored a list of OKRs examples for Problem Solving Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Problem Solving Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Problem Solving Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Problem Solving Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to improve efficiency in team support
Improve efficiency in team support
Decrease average response time to team requests by 30%
Implement a central team communication platform
Prioritize and delegate team queries efficiently
Train staff in time-effective communication methods
Implement a tracking system to improve accountability and time management
Research and select an appropriate tracking system
Regularly review system data and adjust processes
Train the team on using the system
Resolving 95% of team issues within two hours of initial report
Develop efficient problem-solving methods for common issues
Implement quick communication channels for issue reporting
Establish on-call support team for immediate troubleshooting
2. OKRs to improve ticket resolution process in DACH region
Improve ticket resolution process in DACH region
Implement effective process in 95% of DACH tickets
Develop clear, concise guidelines for handling DACH tickets
Monitor and evaluate ticket resolution success rates
Train staff on new ticket handling procedures
Decrease average ticket resolution time by 25%
Implement more efficient ticket sorting and prioritization systems
Train team in advanced problem-solving techniques
Introduce automation wherever possible
Increase customer satisfaction with resolution process by 30%
Implement a comprehensive training program for customer service representatives
Develop and introduce a streamlined, multi-channel complaint resolution system
Conduct surveys to identify areas of dissatisfaction in the resolution process
3. OKRs to enhance analytical thinking and problem-solving skills
Enhance analytical thinking and problem-solving skills
Solve 10 complex business cases using analytical problem-solving methods
Review and document the solutions derived for each case
Apply analytical problem-solving methods to each case
Identify the 10 complex business cases requiring resolution
Complete an online course in data analysis by achieving 90% grade
Take weekly assessments to monitor and improve progress
Dedicate 2 hours daily for consistent learning and practice
Sign up for a reputable online data analysis course
Teach 3 co-workers problem-solving techniques enhancing team's analytical thinking ability
4. OKRs to enhance problem-solving proficiency in water treatment
Enhance problem-solving proficiency in water treatment
Complete 2 in-depth courses related to water treatment problem-solving by quarter-end
Enroll and commence the chosen courses
Complete all assignments and final exams for both courses
Identify 2 comprehensive courses related to water treatment problem-solving
Mentor 2 colleagues on developed problem-solving skills in water treatment procedures
Solve at least 3 complex, real-world water treatment problems per month
Learn advanced water treatment techniques
Propose solutions to identified problems
Research ongoing issues in global water treatment
5. OKRs to achieve higher NPS and CSAT ratings
Achieve higher NPS and CSAT ratings
Provide training for customer service team to improve problem-solving and communication skills
Schedule and administer training sessions
Identify the skill gaps among the customer service team members
Find or develop a suitable training programme
Implement a feedback system to address customer concerns proactively
Train staff on handling and implementing feedback
Develop a user-friendly online platform for customer feedback
Regularly review and address customer feedback
Increase customer satisfaction by 10% through optimizing service processes
Implement customer feedback system for service improvement suggestions
Conduct staff training on customer relations and service efficiency
Streamline service processes to minimize customer waiting times
6. OKRs to enhance proficiency in DevOps with AWS
Enhance proficiency in DevOps with AWS
Earn AWS certified DevOps engineer certification by passing the professional exam
Review course material for AWS DevOps engineer certification
Regularly practice with AWS hands-on labs
Schedule and take the professional exam
Troubleshoot and resolve at least 10 complex problems using AWS DevOps knowledge
Implement solutions and confirm each problem's resolution
Develop strategies using DevOps knowledge for troubleshooting each issue
Identify and categorize ten complex problems within the AWS framework
Successfully implement 5 DevOps projects using AWS tools and services
Schedule project execution timeline and delegate necessary tasks
Equip team with training on AWS tools and services
Identify and prioritize 5 suitable projects for a DevOps approach
7. OKRs to enhance my critical thinking for improved decision making
Enhance my critical thinking for improved decision making
Attend a critical thinking workshop to learn new problem-solving techniques
Register for a selected workshop that fits the schedule
Attend the chosen critical thinking workshop fully
Research available critical thinking workshops in the local area
Solve five complex logic puzzles weekly to increase analytical skills
Allocate specific time daily for puzzle-solving activities
Identify and select five complex logic puzzles each week
Review completed puzzles and analyze results weekly
Complete two books on critical thinking and decision-making strategies
Select two books on critical thinking and decision-making strategies
Write summaries or notes from each book
Dedicate daily reading time to finish the books
8. OKRs to enable efficient daily functioning for my boss
Enable efficient daily functioning for my boss
Mitigate 90% of potential challenges by developing a proactive problem-solving strategy
Implement strategy and continuously review effectiveness
Identify potential challenges within company operations
Develop proactive problem-solving strategy methods
Streamline workflow processes to cut down on 20% of boss's non-essential tasks
Implement new streamlined work protocols
Identify inefficiencies in current workflow processes
Develop delegation strategies for non-essential tasks
Reduce boss's meeting time by 15% through effective scheduling and preparation
Implement a strict meeting agenda to maintain focus and efficiency
Schedule back-to-back meetings to minimize wasteful downtime
Limit unnecessary attendees for more succinct discussion
Problem Solving Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Problem Solving Team OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Problem Solving Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to improve payroll processing
OKRs to drive R2 million in monthly sales
OKRs to streamline the company's recruitment process
OKRs to increase outsourcing sales performance
OKRs to enhance team cross-functionality's overall performance
OKRs to enhance professional skills to excel in the cold chain team
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.