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tability.ioWhat are Problem Solving Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We've tailored a list of OKRs examples for Problem Solving Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Problem Solving Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Problem Solving Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to improve efficiency in team support
ObjectiveImprove efficiency in team support
KRDecrease average response time to team requests by 30%
Implement a central team communication platform- Prioritize and delegate team queries efficiently
- Train staff in time-effective communication methods
- KRImplement a tracking system to improve accountability and time management
- Research and select an appropriate tracking system
- Regularly review system data and adjust processes
- Train the team on using the system
- KRResolving 95% of team issues within two hours of initial report
- Develop efficient problem-solving methods for common issues
- Implement quick communication channels for issue reporting
- Establish on-call support team for immediate troubleshooting
OKRs to instill a problem-solving mindset across the team
- ObjectiveInstill a problem-solving mindset across the team
- KRIncrease employee satisfaction score regarding problem-solving by 20%
- Recognize and reward effective problem-solving
- Implement regular problem-solving training sessions
- Develop a transparent, efficient feedback mechanism
- KRImplement a bi-weekly problem-solving workshop for all team members
- Prepare problem-solving materials and exercises
- Schedule and announce workshop dates to all team members
- Identify relevant problems to address in the workshop
- KRResolve 90% of internal issues through collaborative team brainstorming sessions
- Identify and categorize internal issues beforehand
- Foster open communication and idea sharing during sessions
- Arrange regular collaborative brainstorming sessions with team
OKRs to enhance personal empowerment and boost confidence to improve organizational problem-solving skills
- ObjectiveEnhance personal empowerment and boost confidence to improve organizational problem-solving skills
- KRAchieve a 20% improvement in problem-solving efficiency according to evaluation metrics
- Introduce new software tools to streamline workflows
- Regularly review and refine problem-solving processes
- Implement problem-solving training sessions for employees
- KRSuccessfully tackle and resolve 3 major organizational issues using newly learned skills
- Monitor effectiveness and adjust strategies as needed
- Identify 3 major organizational issues to resolve
- Apply newly learned skills to these issues
- KRAttend two professional development workshops focused on personal empowerment and confidence-building
- Research and register for two empowerment and confidence workshops
- Complete prerequisite activities provided by workshop organizers
- Book off necessary dates for workshop attendance
OKRs to enhance efficiency in outage response
- ObjectiveEnhance efficiency in outage response
- KRTrain 100% of service team on rapid problem-solving techniques
- Monitor progress and ensure completion of training
- Identify suitable rapid problem-solving training programs
- Schedule training sessions for all service team members
- KRImplement a streamlined communication system for outage reporting by end of quarter
- Research potential streamlined reporting solutions
- Identify current communication flaws in outage reporting
- Implement selected streamlined communication system
- KRDecrease the average outage resolution time by 15%
- Update or enhance existing outage resolution tools
- Implement improved troubleshooting training for technical support staff
- Streamline outage detection and reporting processes
OKRs to improve ticket resolution process in DACH region
- ObjectiveImprove ticket resolution process in DACH region
- KRImplement effective process in 95% of DACH tickets
- Develop clear, concise guidelines for handling DACH tickets
- Monitor and evaluate ticket resolution success rates
- Train staff on new ticket handling procedures
- KRDecrease average ticket resolution time by 25%
- Implement more efficient ticket sorting and prioritization systems
- Train team in advanced problem-solving techniques
- Introduce automation wherever possible
- KRIncrease customer satisfaction with resolution process by 30%
- Implement a comprehensive training program for customer service representatives
- Develop and introduce a streamlined, multi-channel complaint resolution system
- Conduct surveys to identify areas of dissatisfaction in the resolution process
OKRs to enhance analytical thinking and problem-solving skills
- ObjectiveEnhance analytical thinking and problem-solving skills
- KRSolve 10 complex business cases using analytical problem-solving methods
- Review and document the solutions derived for each case
- Apply analytical problem-solving methods to each case
- Identify the 10 complex business cases requiring resolution
- KRComplete an online course in data analysis by achieving 90% grade
- Take weekly assessments to monitor and improve progress
- Dedicate 2 hours daily for consistent learning and practice
- Sign up for a reputable online data analysis course
- KRTeach 3 co-workers problem-solving techniques enhancing team's analytical thinking ability
OKRs to enhance problem-solving proficiency in water treatment
- ObjectiveEnhance problem-solving proficiency in water treatment
- KRComplete 2 in-depth courses related to water treatment problem-solving by quarter-end
- Enroll and commence the chosen courses
- Complete all assignments and final exams for both courses
- Identify 2 comprehensive courses related to water treatment problem-solving
- KRMentor 2 colleagues on developed problem-solving skills in water treatment procedures
- KRSolve at least 3 complex, real-world water treatment problems per month
- Learn advanced water treatment techniques
- Propose solutions to identified problems
- Research ongoing issues in global water treatment
OKRs to achieve higher NPS and CSAT ratings
- ObjectiveAchieve higher NPS and CSAT ratings
- KRProvide training for customer service team to improve problem-solving and communication skills
- Schedule and administer training sessions
- Identify the skill gaps among the customer service team members
- Find or develop a suitable training programme
- KRImplement a feedback system to address customer concerns proactively
- Train staff on handling and implementing feedback
- Develop a user-friendly online platform for customer feedback
- Regularly review and address customer feedback
- KRIncrease customer satisfaction by 10% through optimizing service processes
- Implement customer feedback system for service improvement suggestions
- Conduct staff training on customer relations and service efficiency
- Streamline service processes to minimize customer waiting times
OKRs to enhance proficiency in DevOps with AWS
- ObjectiveEnhance proficiency in DevOps with AWS
- KREarn AWS certified DevOps engineer certification by passing the professional exam
- Review course material for AWS DevOps engineer certification
- Regularly practice with AWS hands-on labs
- Schedule and take the professional exam
- KRTroubleshoot and resolve at least 10 complex problems using AWS DevOps knowledge
- Implement solutions and confirm each problem's resolution
- Develop strategies using DevOps knowledge for troubleshooting each issue
- Identify and categorize ten complex problems within the AWS framework
- KRSuccessfully implement 5 DevOps projects using AWS tools and services
- Schedule project execution timeline and delegate necessary tasks
- Equip team with training on AWS tools and services
- Identify and prioritize 5 suitable projects for a DevOps approach
OKRs to enhance my critical thinking for improved decision making
- ObjectiveEnhance my critical thinking for improved decision making
- KRAttend a critical thinking workshop to learn new problem-solving techniques
- Register for a selected workshop that fits the schedule
- Attend the chosen critical thinking workshop fully
- Research available critical thinking workshops in the local area
- KRSolve five complex logic puzzles weekly to increase analytical skills
- Allocate specific time daily for puzzle-solving activities
- Identify and select five complex logic puzzles each week
- Review completed puzzles and analyze results weekly
- KRComplete two books on critical thinking and decision-making strategies
- Select two books on critical thinking and decision-making strategies
- Write summaries or notes from each book
- Dedicate daily reading time to finish the books
How to write your own Problem Solving Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Problem Solving Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Problem Solving Team OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Problem Solving Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to build a superb employee onboarding program
- OKRs to streamline invoicing and purchasing processes
- OKRs to drive sustainable growth in Enterprise sales operations
- OKRs to improve stakeholder engagement and communication plan to enhance project success
- OKRs to successfully execute an influencer marketing campaign
- OKRs to improve front-end functionalities of the ship monitoring system