2 Technical Support Staff OKR examples with initiatives

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What are Technical Support Staff OKRs?

The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.

OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.

To aid you in setting your goals, we have compiled a collection of OKR examples customized for Technical Support Staff. Take a look at the templates below for inspiration and guidance.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect Technical Support Staff OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

1. Create a Tability account
2. Click on the Generate goals using AI
3. Describe your goals in a prompt
4. Get your fully editable OKR template
5. Publish to start tracking progress and get automated OKR dashboards

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

1. Create your Tability account
2. Add your existing OKRs (you can import them from a spreadsheet)
3. Click on Generate analysis
4. Review the suggestions and decide to accept or dismiss them
5. Publish to start tracking progress and get automated OKR dashboards

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

Technical Support Staff OKRs examples

You will find in the next section many different Technical Support Staff Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).

Hope you'll find this helpful!

OKRs to reduce MTTR of critical business applications by 15%

ObjectiveReduce MTTR of critical business applications by 15%
KRImplement proactive system monitoring to decrease incident occurrences by 20%
Regularly review and modify monitoring threshold levels
Train staff on interpreting monitoring alerts and logs
Deploy advanced system monitoring tools and software
KRIdentify and remediate 30% of recurring application issues by end of quarter
Define metrics to identify recurring application issues
Develop a comprehensive troubleshooting guide
Implement and monitor remediation strategies
KRTrain support team on advanced troubleshooting techniques to improve efficiency by 10%
Supervise team practice on simulated support scenarios
Organize advanced troubleshooting skills training sessions
Monitor and evaluate team's performance post-training

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OKRs to implement phase one of privilege access management tool replacement

ObjectiveImplement phase one of privilege access management tool replacement
KRDevelop detailed transition plan to ensure zero service disruptions
Schedule and communicate transition plan to all stakeholders
Develop contingency strategies addressing identified risks
Identify critical services and potential disruption risks
KRTrain 70% of IT staff on the operation of selected new access management tools
Organize and implement the scheduled training sessions
Choose appropriate access management tools for training
Identify 70% of IT staff requiring access management training
KRIdentify and assess five potential replacement tools, determining suitability by end of quarter
Research and list five potential replacement tools
Evaluate each tool's effectiveness and suitability
Present findings and recommendation by the deadline

access-management staff-training it-team-lead it-support-and-technical-analyst it-network-security-team it-support-and-maintenance-team

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Technical Support Staff OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

It brings the goals back to the top of the mind
It will highlight poorly set OKRs
It will surface execution risks
It improves transparency and accountability

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

1. Create a Tability account
2. Use the importers to add your OKRs (works with any spreadsheet or doc)
3. Publish your OKR plan

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More Technical Support Staff OKR templates

We have more templates to help you draft your team goals and OKRs.

2 OKR examples for Technical Support Staff